Web Hosting UK

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Web Hosting UK Reviews

4.7

Out of 5 stars
(233 Reviews)

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Web Hosting UK
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Friday, May 11, 2018

They don't take problems seriously. They promise you the world but never live up to it. Problems aren't solved, solutions are delayed and they prefer to point the finger to a supplier instead of taking responsibility.

We're moving our business elsewhere.

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from host

Monday, July 3, 2017

Do not hire webhosting.uk.com

I was a client of webhosting.uk.com since 2009 and had several VPS contracted with them and this month of June 2017 I hired another VPS and to my surprise I was given the VPS already consuming 80% of the RAM Without me not even using the VPs, I complained, I opened several calls and nothing was solved, so I decided to request the chargeback in paypal and to my surprise they canceled all my active and paid servers that was working with them harming all my clients hosted on my server.

Because I requested the VPS chargeback that was in trouble, they to take revenge canceled all my active VPS

Be careful when hiring them because they have no professional ethics and will harm you if need be.


Follow the conversation:

-------------------------------------------------------------------------------------------------------

Posted On: 3 July 2017 11:59 AM

Hello Jean,

Your below mentioned servers have been suspended due to chargeback issue.

Linux Basic VPS - 109.203.109.204#WK-VPS-005
Linux Basic VPS - 109.203.109.205#WK-VPS-005
Linux Basic VPS - 109.203.109.206#WK-VPS-005
Backup plan :R1 - 25

Kindly get back to us if you have any further queries.

Regards,
Lucy Smith,
Billing Department.
Lucy Smith
Staff

--------------------------------
Posted On: 3 July 2017 12:01 PM

Hello Jean,

These packages have been scheduled for termination within next 24 hours.

Kindly get back to us if you have any further queries.

Regards,
Lucy Smith,
Billing Department.

--------------------------------
Client
Posted On: 3 July 2017 2:22 PM

Hello lucy

You have suspended the wrong server (109.203.109.206) because it is paid according to the invoice paid below

https://billing.webhosting.uk.com/invoicedetails.php?id=302986

Thanks
Jean
-------------------------------------------------------------------------------------------------------

They did not respond any more and I kept all the servers suspended, even those that were paid.

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from CSCS (Contracts)

Wednesday, March 15, 2017

Do not go near this company if you need any kind of reliability or support. Our server fails weekly minimum. When investigating why, answer is "you need anti virus". Included in my package is anti virus. We run a small text only database on here and can't filunction without. Again, a full day. 10 unresponded emails. All they keep wanting is more money for upgrade. I have gone a whole business day with no database. Engineers can't work. Can't invoice. Can't really do anything. I keep.paying a whole days wages for nothing because of the ridiculously poor service provided by WHUK. I regret ever using them

1 of 2 people found this review helpful.

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Tuesday, September 6, 2016

Sorry Guys, but how WHUK ever got any stars at all is beyond me. I tried to open a dialogue with their so called 'sales' dept. Well I guess I failed... all I got on the end the phone was an Indian sub-continent fellow whose only word was 'Yes'. ... I'd like to know more abut your WordPress deal" I said to 'sales'. "Yes" he replied, then long silence. "Are you at WHUK sales?" I ask... "Yes" he replies, then long silence treatment. Conversation too lite here I thinks... who are these guys? Sorry, but my short experience at trying to buy a package from them has fallen through the bottom of the barrel. I wouldn't buy from them if they were the last hosting service on planet earth. Nope! Not a good experience, for my money there so called sales are at best incompetent... that's my experience of them. Terrible! Awful! Don't go there is my advice. I'm currently with a well known 'Scottish' based company who are expensive, very lite on features and charge for even sneezing in their presence. But there systems do work. Best stick with the devil I know rather than get a real burning from WHUK.

4 of 5 people found this review helpful.

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from sc

Monday, August 3, 2015

AVOID AT ALL COSTS, my site went down 5 times in the first day of hosting with them, using a dedicated server, for a total of 20 minutes. Moreover, the performance was proven to be better with a vps before migrating to their absolutely terrible excuse for a hosting service. When i provided ample evidence of how poor their service was, and how the site had been inaccessible for such a period in the first day alone, they refused outright to give a refund. The support staff are based not in the uk, and the emails they send are worded by someone who's first language is certainly not english. BEWARE

13 of 15 people found this review helpful.

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Monday, September 29, 2014

Been Completely unhelpful more interested in selling, selling ,selling, and don't even read whats on the screen half the time to what the issue is.

1 star is too much for these people

Complete nightmare. Would Recommend someone else if you can!!!!!!!!!

10 of 13 people found this review helpful.

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from Cotec Technology Ltd

Wednesday, September 3, 2014

Absolutely appalling company to deal with. Paying bills is a nightmare, they require you to transfer money to their bank then scan a copy of the transaction and email it EVERY time. This is their normal practice ! and that's if they don't cut off your service in the meanwhile, never mind that its paid for in advance. Our server was down 23 days last quarter, yes 23 Days !! No explanation. Then they said they would credit us for the downtime, but on returning from our summer shutdown yesterday we found the server had been cut off allegedly for non-payment, supposedly 9 days overdue BUT THEY OWED US 23 DAYS service we had already paid for and not received.
Total rubbish company, do yourself a big favour - find another company, any other company but this one.

14 of 14 people found this review helpful.

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from skillandbet

Monday, July 14, 2014

A complete waste of money and time.
My business is related to gambling and sports betting and their server was up and down for all the duration of the World Cup 2014. The longest server outage was 36 hours on June 15th and 16th. My server (VPS xLITE ENTERPRISE plan £38 per month) was down also on July 13, the World Cup final day, the most important day of every 4 years.

Their customer support was totally unable to give explanations about all these problems.

Webhosting UK's uptime guarantee is 99.95. Are you kidding me? 99.95 is about 4 hours and 40 minutes per year! They can't guarantee 95% uptime, trust me.

Their billing department refused to give my money back and I'm fighting to have the migration code and move elsewhere.

Don't waste your money with Webhosting UK, thay are ruining my business and my reputation. If you are looking for a reliable hosting service, stay away from them.

15 of 16 people found this review helpful.

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Wednesday, July 10, 2013

Shocking is all that I can say. Out of all the webhosts I have had dealings with, I have never come across support staff that do not listen to your problems at hand and when 'trying' to transfer two co.uk domains have the ones contents trashed. Servers in the USA, call centre in India and NO contact presence in the UK. Says it all.

7 of 10 people found this review helpful.

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This page was last updated 18 April 2019 00:31