UKFast

UKFast

73 Reviews · Last reviewed on 26 February 2020

What is UKFast?

UKFast is the largest privately-owned hosting provider in the UK. We've earned over 18 years experience in cloud technology and dedicated hosting. Our focus is providing the highest levels of service possible and earning life-long loyalty from our customers.

We focus on speed in everything we do; whether that’s aiming to be the first to market with a new innovation or answering your call within three rings. Our aim is to help you to achieve your business goals faster.

Our data centres are ISO 27001 certified, PCI-compliant and secured to UK government IL4 standards, ensuring your solution is protected by exceptional levels of security, all the time. Plus, our solutions are protected by a Cisco ASA Firewall as standard.

We know how important it is that your business is always online, which is why we have invested in fully-owned Tier 3 standard data centres, enterprise-grade infrastructure and our own super-fast network, giving us guaranteed control of the end-to-end process.

Serchen Index

89.86
244
Employees
1,360
Subscribers
36K
Followers
7,867
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UKFast Reviews

4.9

Excellent!

73 Reviews

Last reviewed on
26 February 2020

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Friday, February 21, 2020

Extraordinary customer service. We have been a customer of UKF for 4 years now. They turn tech support and customer support into an art form.

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Friday, February 21, 2020

We have been a customer for 10 years now which speak volumes. We use UKFast for peace of mind. They have amazing expertise you don't get with many other hosting companies and the support is second to none. Would definitely recommend to others.

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Wednesday, January 29, 2020

We have been using a UKFast server for two years now and the company and service is excellent. From the initial set up through to ongoing use we have never once had any problems and our online systems have been running without any interruption in service. It gives us complete confidence and enhances our reputation with our clients.. I have not hesitation in recommending UKFast.

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Tuesday, January 21, 2020

If only all companies were as good as UKFast and no I'm not an employee leaving a review but a genuine client of five years standing. Excllent product range, first class support, UK based, who answers the phone deals with your enquiry, transparent and most importantly near perfect uptime. Our business relies on our servers and we therefore rely on UKFast.

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Tuesday, January 21, 2020

Prompt and well considered responses to my recent queries. Many thanks

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Tuesday, January 21, 2020

We've been with UKFast for a few years now and have experienced nothing but excellent & friendly service. It's great to know I can pick up the phone and talk to Sam, our account manager, with any questions, or raise a support ticket and get any help we need in no time at all. I'd have no issues recommending them.

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Sunday, November 10, 2019

Great hosting service for dedicated servers. Pros: - Quick responses - Capable teams with specialisations (MS Servers, Linux team etc.) - Regular security updates - Strong recommendations to customers regarding upgrades and security protocols. - Great service overall for technically competent teams Cons: - Billing can be confusing / finance team needs to be a bit more organised Overall highly recommended for dedicated servers.

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Saturday, September 21, 2019

We allowed a month?s overlap to change over from previous hosting company and initially ran into a number of problems. Although my initial reaction was, to put it mildly, very negative it became clear from the UKFast reaction that they were determined to go the extra mile to make sure that we would be satisfied - in fact more than just satisfied - with the service we will experience going forward. Glitches are bound to happen with any migration and occasionally the causes will be difficult to chase down, but the real sign of great customer service isn't obvious when things go smoothly, it's the reaction when things go off course. That has definitely been 5*.

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Tuesday, September 17, 2019

Look no further than UKFast - it took us a while to find them in a sea of hosting solutions, but this company is the best we have ever used. Knowledgeable, organised, quick to respond, understanding... everything a hosting company should be. Good prices, excellent security, fast servers and networks. We moved from an appalling hosting company in Slough (see other review) who had pretensions of being professional, but turned out to be disingenuous and incompetent.

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Tuesday, September 3, 2019

We moved to UKFast after our previous hosting company stopped trading with only 2 days notice. Luckily for us UKFast were able to get us signed up and set up on a dedicated server in less than 24 hours which really saved us and the public service we provide. We've only been with them for a short time but within that time they have managed to go above and beyond with technical support, troubleshooting some potentially huge problems for us. The service we are getting now is worth every penny and I made the right choice choosing them.

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Wednesday, August 28, 2019

I've had a dedicated server package with UKFast since 2011, having previously used shared hosting and VPS servers with various other high street hosting companies. The reliability and level of support from these other hosting providers was patchy to say the least; day and night I was constantly worrying about server downtime. On the other hand, since transferring my hosting to UKFast I?ve been served up with fast reliable server up-time and a support department that is friendly, helpful and informative. As a sole trader web developer, my hosting requirements are on a smaller scale compared to the majority of UKFast?s customers. However my need for a reliable hosting provider is probably even more important, as unlike larger companies I don?t have an in-house support department to fall back on. In short, UKFast give me the peace of mind to be able run my business and offer my customers a hosting package that is superior to high street deals. The technical department are my second in command, providing me with an invaluable level of support and are always on hand to give advice with server configuration and maintenance related issues. Over the years I have been fortunate enough to visit the offices and have been able to put faces to the names of people I?ve spoken with. The friendliness on the phone is matched in person and you do feel part of the UKFast family and not just an ip address within their network.

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Friday, August 23, 2019

The service at UKFast, and in particular the service offered by our Account Manager Matt, has been the best we've experienced from a managed hosting service provider since we started in 2007. Thanks Matt and the team at UKFast for supporting us so admirably over the past couple of years!

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Wednesday, August 21, 2019

Some context, we are a SaaS, CRM provider with clients in many industries of which a percentage are with UK Fast through our recommendation based on the individual needs. Some of the negative reviews seem to be from people who have been wrongly recommended by their provider. Come on people, that's not UK Fast's fault, it's your fault for contracting muppets that can't recommend a fit for purpose provider. So, if our clients require a managed service with a good solid SLA and a company that cares about the scalability of their solution in line with the business requirements we always recommend UK Fast. After working on a large, highly redundant, load-balanced system for a supplier who used UK Fast, we were surprised at the level of interaction from not only sales but also support and decided to use UK Fast ourselves. We have no regrets since and have had fantastic service. If you value your data, security and system then you could do far worse. For the record, our account manager is the wonderful Olivia Chris Digital Unity Limited.

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Tuesday, August 20, 2019

Must say i'm really impressed with UK Fast as the service I receive is second-to-non. Staff are friendly and go out of their way to assist and what few issues I've had have been dealt with quickly and efficiently. I cannot recommend them highly enough.

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Tuesday, August 20, 2019

Having worked with UK Fast for 18 months now I've always found them to be very professional. Patrick is always willing to go out of his way to find answers to all of my questions regardless of how insignificant or technical they might be. The support services is consistently helpful and they are usually able to provide a solution. You never get that sense of annoyance that you often get from tech companies when asking for assistance. Always professional and approachable which makes life so much easier when you're busy trying to get on with running a business.

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Monday, August 19, 2019

UKFast have been crucial to an upgrade of our existing cloud servers, coupled with a very high level of after sales support (which is where a lot of MSPs can tend to fall short - but not in this case). I would in particular like to thank Michael Smith and Sophie Brown, with their respective teams involved with discussing (and implementing) the project requirements. I look forward to further projects with both Mick and Sophie and the excellent on-going support provided by the UKFast support team.

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Wednesday, August 14, 2019

We have been a customer of UKFast for around 18 months and have our full stack on their infrastructure. The service we have received during this time has been outstanding (we are an Enterprise customer) and there is always someone on hand to help with support queries - which is vital for a small business like ours. Our account / service managers are very helpful, especially in the run up to our recent ISO audit where I have been bombarding them with requests around certificates, processes, etc. They really have gone above and beyond for us lately. Price wise they are not the cheapest around, but if you value customer service & extremely good support then it worth paying a bit extra to ensure a premium package.

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Tuesday, August 13, 2019

We are an enterprise software company with a focus on the banking and wealth managment sectors. UKFast have provided us with an enterprise-level infrastructure combining industry leading technology and security with a tailored and personalised service. UKFast understand that a "one size fits all" solution is not always appropriate for larger business and are able to offer competitively priced solutions that fit our exact requirements. I would like to personally thank my Service Managers Neil Andrews and Bryan Critchley for their hard work and responsiveness. It has been a pleasure to work with them both.

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Tuesday, August 13, 2019

UKFast have been critical in our development and the support of our customer base. Their expertise has allowed us to deliver excellent service to our new and existing customer base and their support is first class. When engaging with new customers we always position UKFast as our partner of choice.

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Tuesday, August 13, 2019

We've been using UK Fast as our chosen hosting provider for a few years, helping to manage our online application. Their support is second to none, always available and always happy to help and offer advice even if the issue sits outside of their SLA. Our account manager, Bryan Critchley, is friendly, professional and knowledgeable, and you always feel looked after. Excellent service. Highly recommended. Nexus Vehicle Rental

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Tuesday, August 13, 2019

We've been using UK Fast as our chosen hosting provider for many years, serving ecommerce clients using either their dedicated server solutions, or the ecloud. Their support is second to none, always available and always happy to help and offer advice even if the issue sits outside of their SLA. The account managers are friendly, professional and knowledgeable, and you always feel looked after. Highly recommended.

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Monday, August 12, 2019

We've been with UKFast just over 3 years having moved away from a much larger global hosting provider and are very happy with the choice. The level of support and customer attention is far better than our previous supplier. They offer a full range of hosting & networking services and don't just sell you something off the shelf but will help you find a solution that works for you, working together as a partnership. Our account team in Bryan and Liz will always assist where possible and find people to help if they can't. I would absolutely recommend them for any type and size of business looking for a hosting company.

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Monday, August 12, 2019

Data Real Ltd have been working with UK Fast for only for 5 months and the service and support we receive has been outstanding / 2nd too none and they always provide that extra support as and when required to resolve any issues that may arise. Uk Fast, from the support team to the account managers, are always there in a friendly , professional manner to assist you with any queries you have. No problem is to big or small. I would 100% recommend UK Fast for any business looking at a hosting company.

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Monday, August 12, 2019

We've been using UKFast to host our application for numerous customers for over 10 years. Over the years, we've found them to be very professional and supportive. The up time on their servers / infrastructure is second to none. Their support, regardless of in hours or out of hours is fantastic, very responsive and they keep the ticket updated on progress. One thing I really like is that their account managers do not pressure sell anything, and if they are unsure of any technical aspects of a solution, they will get a solution specialist on a call to make sure we get what we need, regardless of whether this is Windows or Linus. We also have a dedicated service manager who is absolutely great and very knowledgeable from a technical perspective. Overall, I would recommend UKFast without any hesitation. They are not the cheapest on the market, but would you trust your data and the security of that to some cheap hosting provider? I certainly would not. With UKFast, you seriously get what you pay for - Resilience, Security, Stability and excellent customer service 24/7.

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Monday, August 12, 2019

We've been using UKFast for our server hosting requirements over the last 7 years, and have been extremely happy with the service received. Our account managers Bryan and Neil have been excellent at listening carefully to our requirements and producing solutions which work the best for us and our clients. If you're looking for dedicated, enterprise-level hosting services with fast UK-based support then I thoroughly recommend UK Fast.

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Monday, August 12, 2019

We work with UKFast seamlessly throughout year. Great support and a lot of value add advise, great company ethos.

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Monday, August 12, 2019

Get what you pay for, simple as that.

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Monday, August 12, 2019

Very happy UK Fast customer. We have been working with UK Fast for over 5 years and the service and support we receive is the best I have received from working with numerous hosting companies. UK Fast staff are always responsive and do take the time to explain via support tickets and calls when you complete servers updates/changes. It is great to work with a company where staff are prepared to go the extra mile and take ownership when required to do so. I would 100% recommend UK Fast for any business looking at a hosting company.

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Monday, August 12, 2019

Certainly one of the best hosting company I ever worked with. The performances and availabilities of the systems are just at the top. We did not use it a lot as it was unnecessary, but the support is always available when we need and the commercial team is following us in a very professional way. Congrats to UKFast for their excellent service.

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Monday, August 12, 2019

We?ve been using the services of UK Fast ???? for well over 6 years. There technical support and customer service have always been helpful, honest and forward thinking. Our Accounts Manager Bryan C is always on hand to provide assistance and has been nothing but supportive. As a business we?d 100% recommend UK Fast to anyone looking for a quality service.

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Monday, August 12, 2019

UKFast have been our data hosting provider for several years now and have been excellent supporting us through our rapid growth. Their support team have been excellent, with prompt delivery of any actions needed. Our account managers Mick and Neil are always happy to assist whenever possible. I would definitely recommend UKfast as a partner for your business.

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Sunday, August 11, 2019

We have been a customer of UK Fast now for over 3 years and have recently renewed our contract as we have always found the company to be highly responsive & personable. The services provided are of a high quality and importantly, safe.

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Friday, August 9, 2019

We've been working with UKFast for almost all of our 12 years in the industry and we wouldn't recommend anyone else. The support team has been second to none throughout and our account manager Michael Smith has been brilliant. From our own solution through to a number of client's we've delivered solutions for, nothing has ever been too much to ask of the team at UKFast.

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Friday, August 9, 2019

We're used UKFast for a few years now. Previous to this we used to purchase relatively cheap dedicated servers without any support and it used to be very stressful on occasion. During an episode of all servers being offline for over 10 hours we decided that we needed to source "proper" hosting and I settled on UK Fast after chatting to a few different UK hosting companies. Our set up now is load balanced, has redundancy and in the rare cases we've had a problem UK Fast have picked up the phone in under 2 dials and somebody there has been able to help me. Normally above and beyond what I would have expected. If your website is important to your business then please, do yourself a favour and give UKFast as call. Do not try and save money when it comes to hosting your business, you will eventually regret it!

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Friday, August 9, 2019

We've been with UKFast for several years now and they've always supported us through our rapid growth. They've offered us brilliant solutions and Tim Ratcliffe our account manager always goes above and beyond on giving us ideas on the next steps we should take in terms of our current server situation.

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Friday, August 9, 2019

We've been with UKFast for several years now and their level of service has been second to none. Knowing that if things go wrong we can get immediate expert assistance is of paramount importance. Helpful proactive account managers and diligent engineers who always get back us take away the stress of hosting a site and lets us get on with what we're good at which is building awesome websites.

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Friday, August 9, 2019

I have to say that UKFAST and all of its representatives, including our amazing account manager, have been one of the most important suppliers during the last five years. We have been supported in many ways and we wouldn?t choose any other provider in this field.

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Friday, August 9, 2019

UKFast are by far the best provider of servers & other solutions I have ever worked with, their understanding of my businesses needs & their ability to provide & support the right solution for me has helped my business grow rapidly over that past 12 months. In addition, the support team & in particular my account manager Samy have provided a level of support you just would not see with other companies. - Thomas, Director, Creatom Design Ltd

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Friday, August 9, 2019

I have been with UKFAST for the last 3 years and can honestly say that I am delighted with their service. After many years using Re-seller hosting and VPS hosting with shared resources and regular outages I decided to commission UKFAST to transfer all my sites to a fully managed dedicated server within their UK data centre in Manchester. The websites now run fast, secure, backed up and without problems. My account manager is at the end of the phone (not a ticket service) who sits with the dedicated linux and Microsoft engineers to quickly implement or rectify issues. For me, Peace of Mind is vital and UKFAST deliver what they promise.

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Friday, August 9, 2019

Have used UKFast for several of years now for hosting my clients. UK Fast's scalable technology is backed up with some excellent support people who fix stuff when the inevitable happens. All of which is UK based. As a result have zero plans to move anywhere else. Recommend that you do too.

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Thursday, March 7, 2019

Amazing! Thank you Ben from Linex team! Amazing... Recovered back up for us. All sorted x

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Friday, February 15, 2019

I have been with UK Fast for around 7 years now and have never had a moment's doubt that I made the right choice moving my hosting to them. As a small business serving mainly local clients, our hosting and support needs vary a great deal from standard website hosting to some quite technical projects. UKFast's excellent support team have helped us to cope with the challenges we have faced, going above and beyond expectations on several occasions. Having UKFast staff on hand has help me particularly to surpass any gaps in my knowledge as we all have grey areas that benefit from expert guidance. They are not the cheapest hosts on the market, but they are one of the best. We have found cheap hosts to be false economy, lacking experienced technical staff and poor hosting speed or availability. Being based in the UK, I have found it well worth paying for truly 24/7 server management and support with a UK team and a UK based server. I would recommend UKFast to any business that is serious about its hosting and understands its own needs.

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Friday, February 15, 2019

I have been with UK Fast for around 7 years now and have never had a moment's doubt that I made the right choice moving my hosting to them.

As a small business serving mainly local clients, our hosting and support needs vary a great deal from standard website hosting to some quite technical projects.

UKFast's excellent support team have helped us to cope with the challenges we have faced, going above and beyond expectations on several occasions.

Having UKFast staff on hand has help me particularly to surpass any gaps in my knowledge as we all have grey areas that benefit from expert guidance.

They are not the cheapest hosts on the market, but they are one of the best. We have found cheap hosts to be false economy, lacking experienced technical staff and poor hosting speed or availability.

Being based in the UK, I have found it well worth paying for truly 24/7 server management and support with a UK team and a UK based server.

I would recommend UKFast to any business ....

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Sunday, January 13, 2019

I have run dedicated servers for over…

I have run dedicated servers for over 18 years. Small one, big ones, expensive ones, but have to say after two months UK Fast have delivered on performance, support, and price. I’ve saved 80% from my previous hosting server for a better spec.

100% appreciation for their support. Any tickets raised are often answered going the extra mile.

I’ve moved 60 websites with 2tb of traffic to them recently and all running better than ever

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Thursday, September 13, 2018

Initially a 1 start review turned into a 5

I'll be honest, I initially left a scathing 1 star review because of a bad experience when we cancelled the hosting service with them (for commercial reasons).

I won't go into that but the reason I've changed it to a 5 star review is the way they handled this situation.

I was a tiny customer to them and the CEO and other C-Suite reached out to me shortly after leaving the review and they worked hard to make things right.

That's very commendable and it's often how you handle these situations that really count to the customer and I think they handled it brilliantly.

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Thursday, August 23, 2018

Very Happy Customer

This is the best hosting provider I've had the pleasure of dealing with so far. We've been with them over 2 years now. In the odd case of a major incident they've worked round the clock to ensure continuation of business. When we need to upgrade servers they've been flexible and understanding around issues that have meant we've had to put things on hold.

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Friday, August 17, 2018

Relentless 247 support from the UK

Relentless 247 support from the UK, if you're not happy they aren't happy.

I've used dedicated servers based in Manchester with UK Fast for 6 years.

A fantastic company with unbelievable support, highly recommended.

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Tuesday, July 31, 2018

from BizzleIt

UKFast are a fantastic company to work with!
UKFast are a fantastic company to work with, from their actual core services to us being hosting, to their customer service, account manager making sure we are well looked after (Daryl)!

Wouldn't dream of looking elsewhere for these services when they offer and bring so much more to the table, going above and beyond for us consistently over the length of time we have worked with them.

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Thursday, July 19, 2018

Even as a small client, for the last 2 years we've had brilliant service from day one. Customer is support faultless and far beyond you standard hosting providers. Great team, like a family always going the extra mile.
With service level far beyond what's expected from any hosting provider from PR, events, trips to the rugby, event space usage during our time.
Couldn't recommend enough and shoutout to account manager Daryl

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Wednesday, July 18, 2018

We have been using UKFast for 2 years now, the service has been fantastic. We've had a couple of issues but they have been resolved within the appropriate SLAs. Our dedicated account manager has been fantastic. If you are in the market for an ISP then i would highly recommend UKfast.

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Thursday, July 12, 2018

Our application relies on being able to partner with a company that can offer us excellent and reliable support and, after a very bad experience with another ISP, we started working with the team at UKFast about 4 years ago.
We have always found them to be proactive and able to field the right expert to help resolve every query we have had of whatever size and complexity. I wouldn't go anywhere else.

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Monday, July 9, 2018

I have been using UKFast for the last 3 years and I have had no problems with their service. I started off with cloud platform and found out very quickly that I needed to upgrade to a better solution as the system we built was outgrowing us faster than we anticipated.

I have had the pleasure of working with Ollie and Michael and have a great relationship with them, if ever I have a problem I know one of them will get it sorted in the quickest time possible.

The technical support is really good, there have been a number of occasions where I have been stuck and the site was laggy and they were able to pinpoint where I have gone wrong or they have made changes to the server environment to keep the site running smoothly.

Value for money and beyond. Hopefully I can keep growing knowing that UKFast has my back.

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Monday, July 9, 2018

My business has been using UKfast for nearly 3 years now and have found the technical team to be second to none and the account managers are extremely helpful in provide us with a solution to any problem we present them with.

Over time we have grown to know a number of individuals and they know us quite well too.

Highly recommend UKfast to anyone who is looking for a host/server provider!

Keep up the good work Guy & Gals

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Friday, May 1, 2015

Verified Review

from Web Hosting 4 Business

Absolutely Brilliant, we wouldn't recommend anyone else!
We run a Small Web Hosting Company and have been with UKFast since our Inception almost 3 years ago. The quality of the service is second to none. Our Account Manager is always available to deal with any issues and is a Pleasure to work with. There Support team is second to none, no matter what the issue they are always ready to jump in and sort the issue out. You also DO NOT spend 20 minutes waiting for them to answer, they are always quick to answer and they don't say Please submit a ticket, they deal with the issue and submit the ticket for you. In all our time with UKFast nothing has ever been a problem that cannot be solved quickly and once solved, is actually solved. I could go on but if you are looking for Secure, FAST, accurate and reliable servers there is nowhere else you should go.

D Finch - Webhosting4Business

3 of 3 people found this review helpful.
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Friday, August 23, 2013

After reviewing this website I would definitely recommend. The web hosting is good and you can not beat these prices!!!

0 of 7 people found this review helpful.
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Thursday, August 15, 2013

Highly recommended hosting site. I'm super impressed by the ease of access and simple, easy to figure out layout. Cost-effective and high quality! Reliable and very good customer service.

2 of 5 people found this review helpful.
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Monday, August 12, 2013

from N/A

Incredible hosting and great service. UKFast is what me and all my IT friends use and will continue to use! You can choose Linux or Windows and the pricing is fair.

1 of 1 people found this review helpful.
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Wednesday, July 17, 2013

from ADT

All I can say is WOW. Cloud space is great, and amazing prices for great quality. I will definitely recommend this to colleagues!

1 of 4 people found this review helpful.
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Friday, July 5, 2013

from self

Thanks to UKFast I finally have entered 'the cloud'. I am so excited for the opportunities that this service will provide for my business.

2 of 3 people found this review helpful.
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Monday, July 1, 2013

from Wikiawork

UK Fast offers a cloud service of it's own class for the many start-up ICT firms with less than $1 Million turn over. It provides the best platform for cloud hosting and computing services in the 21st century.

0 of 1 people found this review helpful.
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Monday, June 10, 2013

Wow! Very competitive prices. Cloud space and dedicated servers. A must for a small business. Awesome! All I can say is Try Try Try!

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Tuesday, May 28, 2013

Extremely reliable, dedicated service that you can count on. Prices are very fair for the high quality of service. Highly recommended.

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Thursday, May 9, 2013

from Page First

Would highly recommend. Great business and I will continue doing business with them for sure. Reliable, fast, great prices, extremely dependable.

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Wednesday, May 1, 2013

from Sterling

I love this company. Really great in terms of pricing and what you get for what you pay. I would definitely recommend this for a lot of my friends who are looking for something.

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Wednesday, January 16, 2013

Competitive pricing, excellent customer service, lots of options and great hosting. I would buy from this company again and again. I feel very comfortable using this company to take care of all of my business and personal needs.

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Wednesday, December 12, 2012

from PHM Video

I needed more hosting space in the cloud and UKFast lived up to their name. They provided me with exactly what I needed and at a price I was very satisfied with.

2 of 3 people found this review helpful.
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Thursday, December 6, 2012

This is a great company! Best service, great customer service! I needed additional hosting at the time and this company was able to deliver as promised.

1 of 3 people found this review helpful.
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Tuesday, December 4, 2012

Simple setup with no confusion. My website needed reliable hosting room and UKFast met my expectations and went beyond them.

2 of 3 people found this review helpful.
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Tuesday, December 4, 2012

from Bickelmeyer

UKFast is excellent for my small business! Their service is superb. I would recommend them to any person I know.

1 of 3 people found this review helpful.
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Monday, December 3, 2012

I think they are great. Great customer service and reliable. Best value for the money hands down.

2 of 3 people found this review helpful.
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Monday, December 3, 2012

My start-up needed extra hosting room and UKFast was the solution. Very professional, very clean. Awesome customer service that answers my questions.

1 of 2 people found this review helpful.
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Friday, November 30, 2012

UKFast are very up to date on the latest technology. They are concerned with the environment which is a big plus. UKFast have proven to be reliable and meet the demands of all my hosting needs.

1 of 3 people found this review helpful.
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Monday, August 6, 2012

from Armstrong's

I can only rate UKFast 10 out of 10 for everything as they continually exceed my expectations. I 100% recommend them.

2 of 3 people found this review helpful.
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This page was last updated 26 February 2020 03:27