UK2

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UK2

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UK2 Reviews

3.5

Out of 5 stars
(57 Reviews)

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UK2
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Thursday, February 4, 2016

The support is very slow.

I am a web designer and I speak to lots of hosting companies.

When you call 1&1, Fasthosts, Namesco, EUKHosts, then you get through to their support team and they can help straightaway with complex issues. With UK2, you always speak to their first line team on the phone and they're very nice, but the issue always has to be dealt with by the second line support team. This then takes ages for them to look into. I get the feeling they are heavily understaffed.

It's not all bad. When everything is working then (like all hosting companies) it's great, Luckily there aren't issues too often.

They used to have a premium telephone number for the support line but they've scrapped that, so that's a big positive. They've updated their control panel to Chi and that's really nice.

I just wish they'd invest in their support department as that's what makes a fantastic hosting company. They've got the potential to be an amazing company, but they're let down by slow support.

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from RJS Marine

Saturday, May 12, 2012

I registered with UK2 approximately 22 hours ago, I am still unable to view my site. I contacted tech support last night and received a reply by 8am this morning. There was a DNS mis-configuration, which had been corrected. The reply stated I should be able to access my site within the next 6-24 hours. I have replied asking for an alternative way of logging in and am awaiting a reply. I did not find the site setup particularly intuitive. I have used other hosts who have a much more user friendly feel. I would not be able to recommend UK2 to a 'newbie'. In fairness to UK2, I shall update this post when the teething issues are resolved.

4 of 4 people found this review helpful.

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Friday, May 4, 2012

Very Bad Billing Team Leader. I am Gobsmacked that Uk2.net employ someone who was very tardy to respond and did not grasp the issue nor did she ant to. I bought a Domain and did not receive the usual confirmation email. I contacted Online Tech Support and was told that no such domain was associated with my account. So I went through the Domain Purchase again. Needless to say I was billed twice and the Billing Team Leader refuses to resolve the issue and round the duplicate payment. Nor will they answer my repeated questions like how quickly should I have had the confirmation email in the first instance. Why was a duplicate purchase of the same Domain possible and why was it not picked up. They continually refuse to escalate the issue. Why. I have used Uk2.net for many years and purchased many many Domains but lately I have been getting many emails regarding renewals over and over again, now this. I feel they have a problem in their billing and sure they have a very very poor Team Leader in the Billing Dept

3 of 3 people found this review helpful.

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This page was last updated 28 February 2019 08:10