Tungsten Network
★★★★★ 1.0 · 31 Reviews
What is Tungsten Network?
For more than 18 years, we have been connecting companies with their customers, enabling tax-compliant electronic invoicing. Processing more invoices, bringing on new customers, and adding new countries, allow us to elevate the network effect for our members. We are solely focused on bringing companies closer together with unique technology that revolutionises invoice processing, maximises efficiency and improves cash flow management.
Alternatives to Tungsten Network
FreshBooksSpotlightAt FreshBooks, we build cloud-based accounting software designed around the needs of self-employed professionals, freelancers… Learn more about FreshBooks.
Sage Business Cloud AccountingSpotlightSage is the market leader for integrated accounting, payroll, and payment systems, supporting the ambition of the world’s… Learn more about Sage Business Cloud Accounting.
doxoPersonal bills make up more than one third of all modern U.S. household spending – and managing and paying those bills can be a… Learn more about doxo.
Invoice TempleAre you looking for the FREE Invoice Generator? Make now the most attractive, professional invoices in a single click with… Learn more about Invoice Temple.
InovawareInovaware is a market-proven leading provider of Internet subscription billing and customer management solutions with over 600… Learn more about Inovaware.
InvoiceraInvoicera, an innovative online invoicing and billing software, offers a comprehensive solution for businesses to manage their… Learn more about Invoicera.
SalesInInvoicing, Sales Orders and B2B SalesIn is the ultimate platform to manage your incoming sales! The all-in-one solution for… Learn more about SalesIn.
OneBillOneBill is a silicon valley company founded in 2009 by JK Chelladurai, OneBill now has a global presence in 4 continents and… Learn more about OneBill.
Invoice QuicklyInvoice Quickly is an online invoicing platform which helps small businesses and self-employed people to invoice their customer… Learn more about Invoice Quickly.
InvoiceberryInvoiceBerry is an online invoicing software designed for small businesses and freelancers. Our invoicing solution helps… Learn more about Invoiceberry.
Tungsten Network Reviews (31)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★31
Review Summary
Generated using AI from real user reviews
Tungsten Network receives overwhelmingly negative feedback from users, with all 31 reviews rating it 1 star.
Users universally criticize the platform for being clunky, unintuitive, and a drain on time. A core complaint is that suppliers are forced to re-enter invoice data already created in their own systems, duplicating work. The system creates additional pain points: PO information doesn't sync reliably, required fields behave inconsistently, currency defaults don't persist, invoices cannot be edited or cancelled before client approval (forcing costly credit notes and resubmissions), and saved addresses don't auto-populate despite being stored. Many users report being charged per invoice while simultaneously required by large customers to use the platform—a model reviewers view as suppliers subsidizing clients' accounts payable functions.
Customer support is uniformly described as non-responsive and unhelpful. Users report emails ignored for days or weeks, generic copy-pasted responses, slow ticket resolution taking weeks, and limited availability (Monday–Friday, 8 a.m.–4 p.m.). Technical issues compound the frustration: login failures, payment processing errors, and portal downtime are inadequately addressed. Payment delays—sometimes 6–12 months—and unclear remittance advice add financial strain.
Across reviews, a recurring theme is entrapment: users feel forced into the system by large clients and consider switching vendors or imposing surcharges. The consistent message is to avoid Tungsten entirely if possible and seek alternative payment arrangements.
★★★★★
Saturday, November 4, 2023
“Tungsten Network is a system companies use to accept invoices,…”
Tungsten Network is a system companies use to accept invoices, to prevent them having to key in invoice data. Basically a way of offloading that work onto their suppliers. Though suppliers are charged on a per invoice basis for the privilege of doing their clients' work for them. None of this would be too bad if the system was not so incredibly poorly designed, and extremely user unfriendly. For instance, if you are invoicing a US supplier, you cannot set the default currency to US$. So it is easy to accidentally invoice in the currency you were using for the previous invoice. if you do so, and spot this mistake immediately - there is no way to cancel or edit the invoice. You have to issue a credit note (for which you are charged) and a new invoice (for which you are charged). Our clients sometimes then PAY the credit notes as if they were invoices, which means we then have to spend many hours resolving the refunds. If Tungsten Network simply allowed us to edit the invoice in the period before it had been viewed/accepted by the client - this problem would be eliminated. This is not the only problem with Tungsten, there are very many - the interface is clunky, and the system is barely fit for purpose, customer service is derisive. But this is the one that is most annoying to me right now, because I just sent an invoice in the wrong currency.
★★★★★
Tuesday, January 10, 2023
“How does this business still operate!!! We are a small…”
How does this business still operate!!! We are a small company and one of our customer forces us to use the service (I use this term lightly) It takes FOREVER to get paid its going on 6-12 mo paying our invoices!! When we call our company to get things paid they say we have to call and deal with them. Passing the buck....to nowhere land!! They are a company out of London not even in the US!! They claim to have offices in Georgia USA but we get no help!!!! Time to call the lawyers!!
★★★★★
Friday, March 18, 2022
“This company is TRASH! More importantly, the people running it,…”
This company is TRASH! More importantly, the people running it, the people in charge, the people you try to communicate with there. They practically never respond to your emails, and when they do they take days and weeks, and then they ignore everything you complain about! We have been trying to cancel this piece of garbage company for the past year, and all they know how to do is send emails trying to collect on past due invoices -- invoices that came after we sent them notice of cancelling! They never, ever, ever acknowledge or address our concerns, our complaints, or our grievances. They instead pretend they didn't get the emails, or choose which emails to respond to or not, as well as the facts! I have never in my life dealt with a more despicable, incompetent, and embarrassing so-called company in my life! They should not only be shut down, they should be sued by everyone who has ever had to deal with their pathetic non-existent customer service! I hope they rot in hell!
★★★★★
Friday, May 28, 2021
“This company is a disaster to work with. Our customers…”
This company is a disaster to work with. Our customers have dictated that we use them. It's been one problem after another. The latest one is that they want to charge us to customize SAC charges on an 810 to matxh X12 standards. For example, SAC05 - they want us to send decimals, but EDI standards show this as 2 implied decimals and no translator will allow this to be sent with decimals. That's just one of many examples.
★★★★★
Wednesday, August 5, 2020
“After posting invoices in our system, I have to hand…”
After posting invoices in our system, I have to hand enter every single line in this system because the only thing it knows about our customer's PO is whether the PO number is valid or not; it doesn't seem to have any information about what is actually on the PO. Hand entering dozens of invoice lines is BS and a waste of time. For some reason this is the system used by the Veterans Administration despite Tungsten not being a US based company. I have to enter each contact person's information because, again, nothing is pulled in from the customers' purchase orders. Forcing the choice gendered salutation when entering a customer contact is also ridiculous: Hello "Mr. Accounts Payable" Can not recommend strongly enough to not use this system.
★★★★★
Wednesday, August 5, 2020
“I've been trying for months to connect our vendor number…”
I've been trying for months to connect our vendor number to one of our client so we can invoice them. They are currently 5 months behind because it will not link our vendor number to the client's number. It's been approved by the client but Tungsten is unable to get this done. SO many phone calls and emails. Worst system I've worked with in 15 years.
★★★★★
Friday, May 1, 2020
“I have worked in order processing for the last 15…”
I have worked in order processing for the last 15 years, dealing with thousands of purchasers. Tungsten are absolutely the worst. Ever.
★★★★★
Sunday, March 15, 2020
“Can you say SCAM!!!!! We shouldn't be charged to invoice…”
Can you say SCAM!!!!! We shouldn't be charged to invoice our customers! and our companies we service should not expect their suppliers to pay to get their money!
★★★★★
Monday, March 2, 2020
“A company that had been our customer for years switched…”
A company that had been our customer for years switched to this garbage, and now we get to pay for the privilege of sending them invoices for work that we have done for them, plus I have to invoice everything twice because I have to do it in our system, and again in the crappy Tungsten. POs are sometimes available when I go to invoice something...and sometimes they're not. We're not happy with this at all and we may end up declining to act as a vendor for this customer because they're foisting their AP duties onto their vendors with this garbage system. We have other customers who use terrible portals for invoicing, but at least they don't make us pay for it!
★★★★★
Thursday, February 6, 2020
“This is a terrible system. We are unable to post…”
This is a terrible system. We are unable to post service invoices. I have been told to put in a certain number before our invoice number and it doesn't accept it. I have been told I can post an invoice without a PO number but it doesn't accept it. Unfortunately our customer is insisting on using this site otherwise I would never ever use it.
