Tethr

The voice channel is one of the most important and valuable methods for engaging with customers. Companies that listen to and learn from customer phone conversations make smarter business decisions and engage customers more effectively across every channel. Those organizations that do not treat the voice channel like a critical dataset suffer from a massive enterprise blind spot that could cost them billions. Tethr makes it easy for companies to finally use the information customers share directly with them to make smarter and more timely business decisions. Tethr’s cloud-based platform combines machine learning with decades of research to quickly turn large amounts of unstructured voice data into actionable insights that can be easily shared with the entire organization. With Tethr analyzing and sharing insights from every call, organizations can turn every team member into a top performer, create more effective offers, get ahead of the competition, increase customer loyalty, enhance products and services and improve operational efficiencies.