What is TaxCloud?
TaxCloud simplifies sales tax compliance for businesses of all sizes. With over 15 years of experience and trusted by 2,000+ customers, TaxCloud ensures you can calculate, collect, and file your sales taxes accurately across all 13,000+ US jurisdictions. Start a free 30-day trial with full access.
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TaxCloud Reviews (16)
- ★★★★★7
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★7
Review Summary
Generated using AI from real user reviews
TaxCloud delivers reliable sales tax automation for small businesses willing to navigate billing and support issues. The service earns consistently high marks from users who praise the free tier, quick setup with popular platforms like WooCommerce and Etsy, and hands-off compliance filing. Multiple users report getting their accounts running in minutes and appreciate the affordability, especially sellers surprised to discover Etsy or other marketplaces don't fully handle tax collection across all states.
However, TaxCloud suffers from serious problems on the business side. Multiple reviewers report difficulty cancelling accounts and continued charges months after closure, with some describing the experience as scamlike. One user was hit with a $50 rejection fee after disputing fraudulent charges, and another claims TaxCloud failed to file taxes as promised, resulting in over $1,000 in penalties. Billing confusion appears chronic—users cite sudden price hikes, mysterious charges, and refund promises that never materialise.
Customer service is a weak point across negative reviews. Callers report no callbacks, unresponsive support portals, and slow email replies. Some users note recent improvements in responsiveness and website stability, but the damage from cancellation nightmares and unpaid refunds looms large. For buyers, the free option is genuinely attractive, but the gap between positive product experience and negative account management suggests proceeding with caution and careful monitoring of billing.
★★★★★
Friday, August 24, 2018
“It works and it's free since I set up my…”
It works and it's free since I set up my account so the states pay for TaxCloud's charges. Could it be perfected? Yeah, I guess... but it's way better than paying other services what they charge. Also, I like the improvement in customer service. I guess they hired more people.
★★★★★
Tuesday, August 21, 2018
“The new site was a little buggy at first but…”
The new site was a little buggy at first but it works well now. Also, it looks like they added new Customer Service reps - so my calls are answered more quickly - and I saw an 'instant chat' icon on the home page, which I don't think was there before.
★★★★★
Wednesday, August 15, 2018
“I signed up in June and was up and running…”
I signed up in June and was up and running in minutes. Many plug-ins available to popular carts and takes care of all aspects of sales tax. The Automated Compliance service is perfect for my small business.
★★★★★
Tuesday, August 14, 2018
“TaxCloud has been a great fit for my business. It's…”
TaxCloud has been a great fit for my business. It's free for the service I use and was easy to connect to my WooCommerce platform. They do everything - filing, remittances and even get the mail from states. Service can be a bit slow to reply at times but I've never had an issue. Great value.
★★★★★
Wednesday, July 18, 2018
“Horrible customer service...you can call and will never receive a…”
Horrible customer service...you can call and will never receive a call back (and of course no one is ever available). You can use the online customer service portal to ask a question and they don't appear to respond to that either. If there is a comparable alternative...use it!
★★★★★
Wednesday, May 23, 2018
“Went from $10 a month to $173 a month with…”
Went from $10 a month to $173 a month with no change in service. When you call to ask why they say they will get back to you when they can. What really?
