Symfact
★★★★★ 4.4 · 13 Reviews
What is Symfact?
Symfact is an international company with an industry leading software solution for document and workflow management. We specialise in Contract Management, Legal Entity Management and Third Party Risk Management. Our software helps you deal with compliance, reduce risk and increase efficiency and productivity.
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Symfact Reviews (13)
- ★★★★★5
- ★★★★★8
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Symfact earns consistently solid marks for customizable contract management, though users note implementation demands and some feature limitations.
Most reviewers praise the platform's ease of use and flexibility to adapt fields, workflows, and permissions to their specific needs. The audit trail and role-based access control appeal to those managing contracts across departments. Users also value the centralized repository for storing contracts and related documents, plus the ability to generate reports and set notifications. The Symfact team itself receives consistent credit for responsiveness and willingness to problem-solve.
Complaints centre on setup overhead and gaps in functionality. Customizing each contract type requires professional services engagement, and the initial administrator workload to configure the system can be heavy. Reporting features come up repeatedly as needing better usability and more pre-built options rather than requiring manual creation. Some advanced features like workflow automation and document switching between contracts remain limited or unavailable. One reviewer also flagged inconsistency when implementation staff changed hands mid-project.
A few users report that certain features—notifications, search filters, and UI polish—don't always work as intended, though the vendor generally follows up to help resolve issues.
★★★★★
Friday, July 6, 2018
“‘Good experience with talented people within Symfact.’ Pros: I appreciate…”
‘Good experience with talented people within Symfact.’ Pros: I appreciate to benefit of the new technologies in advance compared to the similar other software. For example the "drag&drop" function. Cons: I did not have bad experience to date. I would say that I expect from a new version that it could be as friendly as a typical app on a smartphone
★★★★★
Tuesday, June 26, 2018
“‘Very capable contract management software with custom options’ Pros: Good…”
‘Very capable contract management software with custom options’ Pros: Good combination of fields and tabs for data input, searchability, and various reporting options. We use the reporting in various ways which has been quite valuable to enable us to notify others working on future projects of any unique arrangements we may have agreed to in a master contract. Cons: It's been challenging to make updates and improvements as our business grows and we make more use of the product. A large part of this has been a lack of consistency and QA in programming. Another factor could be that the initial people who worked with us passed along the work to others, who do not have the same background/understanding of our needs and uses. Overall: We received a quality, customizable contract management software that is able to integrate with our internal systems and send critical information to project managers that in the past may have been completely unaware of non-standard terms of engageme
★★★★★
Monday, May 7, 2018
“Implemented approx. 1.5 yrs ago, on to Server for contract…”
Implemented approx. 1.5 yrs ago, on to Server for contract management repository Pros: Centralized area to see contracts, establish notifications for expiries and approvals. View of confirmation users. Centralized template and clause library, most recent updated versions. Cons: Reporting is manual as well as workflow, until purchase automatic. Sometimes limited to searching features when criteria is set. limited window view on Contract List. Comments (Benefits):Centralized contract management repository for multiple office locations.
