Symend

Symend is a software as a service (SaaS) company based in Calgary, Canada, founded in 2016. It focuses on enhancing customer engagement and experience in sectors such as financial services, telecommunications, energy/utilities, and media. Symend aims to improve the debt collection process by utilizing applied behavioral science, artificial intelligence, and personalized communication strategies. This approach fosters positive interactions between organizations and their past-due customers, promoting brand loyalty and financial success. The company offers a Behavioral Engagement Platform that creates hyper-personalized digital experiences tailored to consumer behavior. This platform leverages data and insights to encourage customer action, increase revenue, and enhance loyalty. It features personalized communications, self-serve tools, and flexible repayment options, enabling customers to manage past-due bills effectively. Symend serves complex global enterprises and operates in Canada, the United States, and Latin America.