What is Smith.ai?
Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior live chat and virtual receptionist services. Our North America-based, friendly, and professional agents handle calls, chats, texts, and Facebook messages, book appointments, pre-qualify leads, complete new customer intake forms, answer common questions, accept payments, make outbound calls to web-form fills, and much more. You get the experience of an in-house receptionist, at a fraction of the cost. Our clients say hiring Smith.ai has been their "best business decision" and live chat clients report "30% more leads" thanks to our help with 24/7 lead engagement.
Since 2015, we've answered millions of chats and calls for law firms, home service contractors, IT consultants, marketing agencies, SaaS companies, financial advisors, real estate agents, and many more business types in small- to medium-sized operations. For many clients, we serve as their sole receptionist solution, handling all calls and chats; for others, we simply handle overflow or after-hours communications.
Our goal is to make your business more efficient, profitable, and productive. We save you time and money, keep your existing clients happy, and help you grow your business with qualified leads.
Our offerings include:
- 24/7 handling of phone calls, web chats, Facebook messages, and SMS
- Bilingual services (English & Spanish)
- Options to handle all calls, after-hours, or overflow (i.e., we ring you first)
- Free spam and sales call blocking
- Lead qualification and intake form completion
- Appointment scheduling
- Payment collection
- Text and email follow-up after calls
- Conflict checks (for law firms)
- Google Analytics & Tag Manager integration
- Client dashboard with activity details
- Call Intelligence and analytics
- Outbound calls and outreach campaigns
- Partner portal: Marketing agencies can access clients' conversation data for improved campaign performance (optional)
Every plan includes one free CRM or Zapier integration (like Salesforce, HubSpot, Clio, and many more). We offer a 14-day money-back guarantee to try us risk-free.
Plans are month-to-month and there's no set-up or cancellation fee. If you need help forwarding your calls, installing our chat software, or prefer that we work with your marketing agency or IT solution provider, we are happy to do so, at no extra cost to you.
Whether you're in a small business or large enterprise, we work with every type of business in all industries. Let us explore with you how we can align with your growth goals and budget by scheduling a free 30-minute consultation at https://calendly.com/smith-ai-intro/general.