If I could give 0 stars I would. I have been a long time customer and they WERE great in the past, but after a few months ago, since they were bought by another company, they have gone from the best host to the worst.
My sites got infected by some malware in the hosting, so they suspend my hosting. That is understandable. They want to stop the spread. Fair enough.
The problem is there tech support only responds to tickets after 1-4 hours. There is no live support or phone support. I wasted a full days trying to get them to give me access to WP-Admin so I could try and rid wordpress of the malware, and backup my sites.
Every time they responded to my ticket with steps that I had already taken and did not help. Then I had to wait another few hours.
I have lost a lot of business over two days. Additionally, I wasted two days trying to sort this with the most unhelpful customer services in the world.
Still the websites are down and my hosting is blocked and I have got no customer support to speak of.
If you value your sanity and/or business please find another hosting provider.