Smart Hosting

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Smart Hosting Reviews

4.8

Out of 5 stars
(100 Reviews)

Excellent!

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from EMT

Monday, June 3, 2019

Wait for a sudden price increase and the trap …

I have been with this hosting company for a few years. I paid a yearly invoice upfront. They then increased the price several times and they do not respect the invoice they have issued and I have paid.

If I was going to stay, I had to pay more. I cancelled my account and they did not refund rest of the year that I have paid upfront.

This is not acceptable. Any price increase must respect prices and invoices that have been raised before.

This is basic customer service.

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from 99 Barbell LLC

Thursday, May 2, 2019

Price increased from £15pm to £70pm!

Thats a 366.67% increase before you tell me price increases are inevitable.

Absolutely outrageous. A quick google returned a plethora of other companies offering the same or better product for less than I was paying originally.

I expect many others are doing the same, what on earth were you thinking!?

You just lost a customer of many years.

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from Antique Swords

Tuesday, April 2, 2019

Now, really bad. Rates going up 300%. Support going down.

These guys used to be really good, now they are really bad. Recently, they advised their rates were increasing 3 fold. I have had serious redirect issues with them since I changed from .eu to .com because of Brexit. I am really suffering with Google all "thanks" to Smart Hosting. I will not be renewing, for sure.

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from Websnips

Friday, November 24, 2017

If I could give 0 stars I would. I have been a long time customer and they WERE great in the past, but after a few months ago, since they were bought by another company, they have gone from the best host to the worst.

My sites got infected by some malware in the hosting, so they suspend my hosting. That is understandable. They want to stop the spread. Fair enough.

The problem is there tech support only responds to tickets after 1-4 hours. There is no live support or phone support. I wasted a full days trying to get them to give me access to WP-Admin so I could try and rid wordpress of the malware, and backup my sites.

Every time they responded to my ticket with steps that I had already taken and did not help. Then I had to wait another few hours.

I have lost a lot of business over two days. Additionally, I wasted two days trying to sort this with the most unhelpful customer services in the world.

Still the websites are down and my hosting is blocked and I have got no customer support to speak of.

If you value your sanity and/or business please find another hosting provider.

7 of 8 people found this review helpful.

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This page was last updated 31 May 2019 11:05