Signpost
★★★★★ 4.0 · 207 Reviews
What is Signpost?
Signpost envisions a world of local businesses, large and small, thriving through smart, relevant and lasting connections with customers With over 7,000 customers, Signpost’s Mia is the future of communication for businesses with consumers. Powered by automated data collection and email marketing, Mia's artificial intelligence drives reviews up by 1.8 stars and revenue up by 10%. As one of Forbes’ “Most Promising Companies” Signpost prides itself on a nearly perfect customer retention rate thanks to an industry-leading product. Signpost was recently ranked as a "Top Workplace"? by The Austin American Statesman and Crain's New York . We're looking for smart, passionate leaders to join our team and have real ownership and impact from day one. Learn more about Signpost and our current opportunities at www.signpost.com/careers.
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Signpost Reviews (207)
- ★★★★★151
- ★★★★★6
- ★★★★★2
- ★★★★★2
- ★★★★★46
Review Summary
Generated using AI from real user reviews
Signpost delivers strong results for review generation and customer communication, though execution and onboarding clarity remain weak points for some users.
The majority of users praise review growth and customer retention tools, with many reporting substantial increases in online reviews and repeat business. Customer service stands out as a consistent strength—users frequently name specific representatives and highlight responsiveness and professionalism. Several mention the platform helped them stand out competitively or drove measurable sales uplift. Users also appreciate the automation that requests client feedback without heavy manual effort, and find the email campaign features useful for staying in touch with past and prospective customers.
Cost and value perception divide reviewers. Some see it as a worthwhile investment; others feel the price is high relative to what actually delivers—particularly around text marketing features that require customer opt-in and therefore don't perform as promised. A few users report onboarding gaps: one wished for instructional videos, another felt the platform was unintuitive at first. One account reports a Google Page suspension tied to advice received during setup, creating months of damage.
Contract disputes appear in isolated but serious cases. Two users describe being locked into longer commitments than they understood, with difficulty getting out, and one reports a salesperson's promises of service parity with a previous vendor were not honored and later denied. These outlier complaints stand against the overwhelmingly positive feedback on the core offering.
★★★★★
Tuesday, April 16, 2019
★★★★★
Monday, April 15, 2019
“Tara, has been very helpful and professional to work with.…”
Tara, has been very helpful and professional to work with. Karin
★★★★★
Monday, April 15, 2019
“Very helpful, knowledgeable and patient. Looking forward to working more…”
Very helpful, knowledgeable and patient. Looking forward to working more with Kirsten and the team
★★★★★
Monday, April 15, 2019
“This was the missing piece for my digital marketing business!…”
This was the missing piece for my digital marketing business! I have tried other Reputation Management softwares, but Signpost is the best by far of anything I've tried! Great customer service! Outstanding support! Awesome platform! Thanks Signpost
★★★★★
Monday, April 8, 2019
“Kirsten is very helpful and pleasant to work with. I…”
Kirsten is very helpful and pleasant to work with. I really appreciated her help today on the phone. Thank you!
★★★★★
Monday, April 8, 2019
“Amazing support team. Signpost gives us confidence in reaching out…”
Amazing support team. Signpost gives us confidence in reaching out to our customers and gives us great insights for continuous improvement and building more business.
★★★★★
Wednesday, April 3, 2019
“Never, never, never! Scam 100% Don't give them any info”
Never, never, never! Scam 100% Don't give them any info
★★★★★
Monday, March 25, 2019
“Company called several times to offer services. They sold us…”
Company called several times to offer services. They sold us on a system that get's us more referrals and good reviews. They use your list of customers and basically input them into an automated email system that sends them emails for reviews and referrals. They got us 1 booking and 2 reviews in 2 months. The 1 booking was from a previous customer that we already had. They spend all their time and resources on cold calling businesses and lying to them about their performance and spend nothing on the actual service they provide. We asked to make adjustments after 1 month because we were not getting results. That did not help at all. So after the second month we asked to cancel and they would not let us cancel. Even though they use tools that are already available for pennies on the dollar compared to their price. This company is such a scam. They make promises and lie about their success rate to get you to sign up and then don't let you cancel. Complete SCAM. Horrible experience. They need to be shutdown. I am so furious that this kind of a business is operated and everyone that works there should be ashamed. DO NOT LISTEN TO THEM IF THEY CALL YOU, THEY ARE LYING ABOUT THEIR PERFORMANCE AND THEIR RETENTION RATE. I never was aware a company like this could exist in the marketplace.
★★★★★
Wednesday, March 13, 2019
“If I could give them zero stars I would Please…”
If I could give them zero stars I would Please do your homework before you pay this company any money. What a waste. The sales rep will make you a lot of promises all of which never come true. There has been a lot of confusion with my google and yelp accounts which they are suppose to manage. Today they sent out an email to all of my clients with a NY address on when I live in California. Do you research!
★★★★★
Friday, February 22, 2019
“Signpost has done exactly what we hoped to achieve. Our…”
Signpost has done exactly what we hoped to achieve. Our reviews have grown exponentially and is having an impact on our reputation. We have been very satisfied with their customer service and guidance on how to improve.
