ServerPronto
★★★★★ 4.5 · 2 Reviews
What is ServerPronto?
ServerPronto offers fast, reliable, and affordable Dedicated Server and cloud hosting. Starting at just $59.95, our dedicated servers start with 500GB of storage, 10 terabytes of traffic, a variety of Linux and Windows Servers and more. Click here to Compare Dedicated Server packages.
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ServerPronto Reviews (2)
- ★★★★★1
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
ServerPronto delivers strong uptime but has significant friction points in billing and account management that frustrate long-term users.
Both reviewers praise the reliability and customer support quality. One user reports just two outages in three years, while the other highlights responsive support that goes beyond template responses. Neither reviewer complained about service performance itself. However, the longer-term customer lists several operational grievances: the billing system requires submitting credit card details via ticket (a security concern), there is no bandwidth usage meter, and the cancellation process demands faxed copies of identification and credit card. Most damaging, this user had to pursue the issue to the Better Business Bureau to receive the promised 15TB bandwidth instead of the 5TB initially provided.
The newer user mentions ServerPronto's lack of long-term contract requirements, which appeals to some buyers, but does not address the account management issues flagged in the other review. The gap between these experiences suggests that while core hosting services are reliable, administrative and billing processes may need modernization to match the quality of uptime and support.
★★★★★
Wednesday, April 10, 2013
“I have rented a dedicated server from ServerPronto for about…”
I have rented a dedicated server from ServerPronto for about 3 years now. The bottom line for me is that they have excellent uptime. I can only recall 2 downtimes in those three years. One downtime was less than an hour, the other was ~3 hours. Their support is good via an online ticket system. The reason I gave them only 4 stars: 1) Their billing system is archaic and in order to change the credit card on file I have to open a ticket and submit the new credit card info in the ticket. This seems extremely insecure and I don't want their customer service agents having direct access to my credit card info. 2) They have no bandwidth meter to see how much bandwidth has been used. 3) When I signed up I was promised 15TB bandwidth. However, they only gave me 5TB. I literally went back and forth with them about 15 times with several different tickets and filed a complaint with the Better Business Bureau before they would honor their promise to give me 15TB. 4) Cancellation involves faxing copies of your drivers license and credit card. I put up with these things because their uptime is phenomenal.
★★★★★
Wednesday, March 13, 2013
Peru Blogs“I've been some months using ServerPronto and I have to…”
I've been some months using ServerPronto and I have to say that they have a serious customer service support. You'll have your questions replied in less than 1h and you will get real help. Not the standard cut & paste answers you get everywhere else. I've been with other hosting services and this is the one that does not tie you to a long term contract or agreement. You pay as you go. And I want to go further with these guys. I give my best to ServerPronto.