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ScaleMatrix

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ScaleMatrix Reviews (3)

3.7
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3 reviews
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Review Summary

Generated using AI from real user reviews

ScaleMatrix delivers strong value on colocation services, but contract enforcement is a serious concern that warrants caution.

Users praise the company's competitive pricing, flexible cabinet options (including rare shared space arrangements), and professional customer service during the sales process. The facilities themselves earn consistent compliments for quality. One customer highlighted that ScaleMatrix is unusual in San Diego for not forcing minimum cabinet purchases, which appeals to smaller operations.

However, one reviewer reported a significant breach of trust: after signing a detailed contract, ScaleMatrix demanded an additional $100 per month beyond the agreed price, citing operational reasons. This customer escalated the complaint to the Better Business Bureau and switched providers. While this is a single incident, it touches on a critical issueβ€”contract integrityβ€”that carries outsized weight for buyers making multi-month commitments.

For prospects, the positive feedback on facilities and flexibility is genuine, but the contract dispute suggests you should clarify pricing terms carefully and get written confirmation of any promises before signing.

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