What is ReliableSite?
ReliableSite has offered enterprise-grade dedicated servers, a premium network, and the latest server hardware in the dedicated hosting industry since 2006. Customers trust its fully-redundant data centers in the New York City metro area and Miami, Florida. The company provides 100% network uptime, power availability, and cooling availability SLAs. The data centers are staffed 24 hours a day by a team of professional technicians. Find out more on http://www.reliablesite.net/dedicated-servers
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ReliableSite Reviews (23)
- ★★★★★18
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★5
Review Summary
Generated using AI from real user reviews
ReliableSite wins strong praise for pricing and network quality, but suffers from inconsistent customer service experiences that leave some users frustrated. The overwhelming majority of reviewers—17 out of 23—award five stars and consistently highlight competitive pricing, fast support response times, and excellent uptime. Customers across multiple data centers (Miami, Los Angeles, New York) report high reliability, and several mention consolidating servers from competing providers to ReliableSite.
However, the six one-star reviews paint a starkly different picture. These users report slow initial setup, unresponsiveness to service requests, refusals to replace or upgrade hardware, and billing disputes. One reviewer described a two-day setup process plagued by OS and licensing failures; another complained of three to four email exchanges just to partially resolve issues. A third felt abandoned after service discontinuation and denied a refund.
The gap between experiences suggests ReliableSite may deliver well for established customers with straightforward needs but struggles during onboarding or when handling complex requests and policy exceptions. Support quality appears uneven—some praise sub-ten-minute response times, while others report prolonged delays. For buyers, this means the company's value proposition is real, but success may depend heavily on your specific use case and relationship history with them.
★★★★★
Monday, March 19, 2018
“I transferred my server based on a friend's recommendation. It's…”
I transferred my server based on a friend's recommendation. It's very inexpensive and I have never run into any issue that hasn't been resolved quickly.
★★★★★
Monday, October 23, 2017
“I signed up for an offer I couldn't refuse in…”
I signed up for an offer I couldn't refuse in reliablesite's Los Angeles data center. So far the service, uptime, and overall quality has surpassed my exceptions.
★★★★★
Monday, September 25, 2017
“I manage over a dozen servers in the NY/NJ data…”
I manage over a dozen servers in the NY/NJ data center that the company uses for forex trading. The quality of the network has far exceeded any of our other providers. Techs are fast to respond, but I rarely have to reach out because it's extremely rare that something goes wrong.
★★★★★
Wednesday, July 19, 2017
“This review is for their Los Angeles data center. I…”
This review is for their Los Angeles data center. I have servers there to add to our list of carriers in the west. I am happy with the network and support.
★★★★★
Tuesday, July 11, 2017
“My company moved the servers to reliablesite Miami 6 months…”
My company moved the servers to reliablesite Miami 6 months ago to reduce latency to Brazil and other nearby countries. We are very happy with the network, support, and uptime. Recently they improved the network in Miami, which reduced the latency even more. I recommend reliablesite for servers that have good support and good pricing.
★★★★★
Sunday, July 9, 2017
“Reliablesite.net is our go-to provider. We have dozens of servers…”
Reliablesite.net is our go-to provider. We have dozens of servers and we have worked closely with them to grow our business. They are by far the best bang for the buck, offer great support and truly care for their customers. My last 3 support tickets were responded to in under 10 minutes, two of which were opened on a weekend in the middle of the night. If that isn't great support, I don't know what is.
★★★★★
Friday, March 24, 2017
“Right after I renewed my service for a year, they…”
Right after I renewed my service for a year, they stopped offering a service I used for my business forcing to move to another sight. They then refused to refund any or part of what I just paid. Their customer service refused to help prior to my canceling. Stay away from this hosting service.
★★★★★
Thursday, March 16, 2017
★★★★★
Monday, July 25, 2016
“20 Servers with ReliableSite, overall uptime has been excellent and…”
20 Servers with ReliableSite, overall uptime has been excellent and support has treated us well with fast and professional responses.
★★★★★
Friday, September 12, 2014
Kitama Financial“We are a Japanese financial based firm specializing in FX…”
We are a Japanese financial based firm specializing in FX trading. We chose Reliablesite due to the excellent latency to financial markets in New York City and have been expanding our server count with them due to overall reliability and exceptional speeds to the US, Europe, and Asia. Pricing is very competitive and we cannot find any other companies that offer an overall value with true enterprise hosting. Support has been quick considering all of our requests from us come in during their night time hours.