What is ReadySpace?
ReadySpace focuses on providing Cloud Services to business with applications that require Performance, Compliance and Connectivity in Asia. readyspace.com
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ReadySpace Reviews (77)
- ★★★★★58
- ★★★★★7
- ★★★★★2
- ★★★★★0
- ★★★★★10
Review Summary
Generated using AI from real user reviews
ReadySpace receives sharply divided customer feedback, with most users praising the service but a vocal minority reporting serious problems. The 50 recent reviews skew strongly positive, though the dissenting reviews describe severe failures.
Satisfied customers consistently highlight responsive support staff and stable service, often naming individual team members like David, Yuki, and Kian for going above expectations. Long-term clients emphasize reliability and professional troubleshooting. Several note that the company handles communication proactively and offers helpful advice beyond basic support. Users also appreciate cost-effectiveness and the ability to self-manage resources through the control panel.
The negative reviews, however, describe critical failures: multi-week outages with no resolution, data deletion without notice due to billing issues, slow technical support that leaves problems unsolved, and poor handling of system migrations. Complainants report unresponsive helpdesks, unhelpful staff, and ineffective backups despite paid extra services. A few cite issues with account suspension over minor outstanding balances and unprofessional communication around maintenance.
The divide appears partly geographic and team-dependent. Hong Kong and Singapore users often praise specific staff members, while others report regional offices being unreachable. The inconsistency—ranging from "asset for ReadySpace" to "worst company I've ever come across"—suggests the quality of experience depends heavily on which support person handles your case and whether your issue receives proper escalation.
★★★★★
Sunday, September 9, 2018
“When one of my businesses needed a solution to cloud…”
When one of my businesses needed a solution to cloud services and domain name registration, I searched around for a provider which would give reliability and still be cost effective for a new business. I approached ReadySpace because of just that, they were cost-effective and their reliability shone through bright, in all our years with them. Never a problem but when I did have questions, it would be handled professionally and promptly. That put me at ease. It is THE one part of the business that I can leave unmonitored. As such, I'm writing to share my experience with ReadySpace, a provider that I would use time and time again, as well as recommend to friends and associates.
★★★★★
Monday, September 3, 2018
“BE VERY CAREFUL : This cloud provider HAS DELETED ALL…”
BE VERY CAREFUL : This cloud provider HAS DELETED ALL THE DATA OF MY COMPANY with no notice, before I had time to update the number of my new credit card (the old one had just expired). I have signed up a year ago only because their service works in mainland China and we have an office there. First of all, their service is very slow and unstable : we have had sync problems several times, which means some users at my company have lost several days of work ! In order to fix this problem, we paid HKD 1,200 so their « engineers » could setup an automatic backup system every week, on one of our office servers. Of course this backup failed every single time so after hours of losing time exchanging emails with their customer service, we ended up having no backup at all ! One Monday morning of July all our data disappeared. It was a public holiday in HK so we had no news until he next day. The day after they informed us that all the data of my 8 year old company had been deleted with no notice because of a HKD 630 ($US80) invoice that I was more than willing to pay; I just didn’t notice my credit card had expired. And as their backups didn’t work, I can tell you that it was quite terrifying! And the worse part was that they thought it was totally normal. Finally they proposed me to pay for a partial restoration service (HKD 2,980), even after I had given the new credit card number. So basically they made me pay to get back the data they had deleted; which to me sounds more like blackmail! We couldn’t work properly for a whole week; we had many productions in factories all over China but had no access to our files. You can only imagine how terrible it is to have 7 people in an office in France and 2 people in an office in China not being able to work for 5 working days. Of course, they didn’t care about this. I even wrote to the CEO on LinkedIn and he didn’t even care enough to answer. Finally on the Friday we got 90 % of our files back and we were able to work again. At last we needed over one month to successfully copy all our files to another cloud provider. I need to mention we never got the missing 10% back. It was quite complicated as the files are not in our computers, only on the cloud. And of course they provided absolutely no assistance to copy all the files at once on a disk drive. So please do not make the same mistake as me: don’t risk your company by using this cloud provider !
★★★★★
Monday, May 21, 2018
“Rated 5 star PURELY because of the EXCELLENT help given…”
Rated 5 star PURELY because of the EXCELLENT help given by Kian all these years. Super meticulous and go out of his duty to get things resolve for my company. Thanks Kian... you're without a doubt an asset for ReadySpace.
★★★★★
Tuesday, January 16, 2018
“My company websites were hosted on Readyspace 2 years ago.…”
My company websites were hosted on Readyspace 2 years ago. At first their customer service was ok. Recently my website & email was down for over a week. I called them & emailed them but their technical assistant located in India (not Singapore) failed on so many times to solve the problem. Many times i called the Singapore office there will be nobody picking up. The help desk also will say they are looking into the problem but no help will be given. Can you imagine our company website being down for over a week? Don't waste time hosting with this company: their service sucks & declining as they engage foreign staff located elsewhere for all their technical troubleshoot. Their Singapore staff's attitude also sucks. I have changed my hosting to another company.
★★★★★
Tuesday, January 9, 2018
“Helpdesk response is slow. I managed to solve the issue…”
Helpdesk response is slow. I managed to solve the issue myself on Google, rather than getting solution from helpdesk.
★★★★★
Monday, October 30, 2017
“Oscar is very helpful. The server migration is much better…”
Oscar is very helpful. The server migration is much better than the previous one, thanks for your arrangement and help to solve the problem.
★★★★★
Thursday, June 15, 2017
“Though I hope ReadySpace to pay more attention to offer…”
Though I hope ReadySpace to pay more attention to offer standard services, appreciate that extra services were offered proactively.
★★★★★
Tuesday, March 28, 2017
★★★★★
Wednesday, February 15, 2017
★★★★★
Friday, December 9, 2016
“David and his team continue to perform at a very…”
David and his team continue to perform at a very high level. They are my goto team for Singapore. Very happy with their service, I highly recomend
