What is Rackspace?
What began in 1998 as the idea of three Trinity University classmates has now become a global company with more than 200,000 customers in 120 countries and $1.5 billion in annual revenue. While our headquarters remain in San Antonio, we have over 5,700 Rackers on four continents who spend their days innovating, creating, and supporting the foundation of our business—you. We now host more than 60% of the Fortune 100 and 62% of the companies who advertise during the Super Bowl. Many of the apps and websites you use every day run on our managed cloud. We deliver winning outcomes for you and your business.
Alternatives to Rackspace
eUKhostSpotlighteUKhost Ltd. is operated from our registered office based in Leeds and data centres in Wakefield, Maidenhead and Nottingham. We… Learn more about eUKhost.
HostwindsSpotlightHostwinds was founded in 2010 with one agenda; provide superior hosting products at a competitive price. We specialize in… Learn more about Hostwinds.
ServerManiaSpotlightServerMania is a Canadian company with over a decade of experience building high-performance infrastructure hosting platforms… Learn more about ServerMania.
Hyve Managed HostingEstablished in 2001, Hyve is a fully managed, global cloud hosting provider with a passion for technology. We provide a wide… Learn more about Hyve Managed Hosting.
Plus Plus HostingPlusplushosting.net has been in business for over 20 years providing premium quality hosting solutions for businesses of all… Learn more about Plus Plus Hosting.
ToggleboxTogglebox was founded in 2008 by VPS provider TekTonic.net, as their main Cloud brand. For over ten years they have provided… Learn more about Togglebox.
Enzu Inc.Build Your Cloud. In short, the build your cloud service allow you to select ala cart option to build the cloud that your… Learn more about Enzu Inc..
LayerStackLayerStack is made up of cloud developers and engineers. Backed by 18 years of solid experience, we continue to invest and… Learn more about LayerStack.
HostWinksHostWinks believes that in order to accelerate innovation in the cloud, virtual computing must be more accessible, affordable… Learn more about HostWinks.
ApeVPSOffering Affordable Virtual private servers & dedicated servers. Learn more about ApeVPS.
Rackspace Reviews (30)
- ★★★★★18
- ★★★★★10
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Rackspace earns strong marks for transparent billing, responsive support, and a straightforward control panel, though the interface has some rough edges for first-time users and integration complexity can slow larger deployments.
Users consistently praise pricing clarity and the absence of surprise overages—a significant differentiator in cloud hosting. Support quality is highlighted across reviews, particularly the availability of knowledgeable engineers at scale and the ability to reach real technical staff rather than scripted responses. The control panel itself draws repeated praise for logical layout and low friction in everyday tasks like provisioning servers and configuring access controls. Customers report smooth scaling as organisations grow, with provisioning and role-based permissions handling expanding needs without requiring heroic effort.
The main criticisms centre on interface inconsistency across sections like billing and ticketing, which feel like separate products stitched together. Some users note slower response times on non-critical support tickets and provisioning delays compared to hyperscaler competitors. Integration with third-party platforms has proven problematic for at least one reviewer managing multiple business systems.
Overall, Rackspace appears strongest for growing organisations that value predictability and support quality over cutting-edge self-serve speed, and for budget-conscious nonprofits and startups where cost transparency and knowledgeable human help matter most.
★★★★★
Monday, February 4, 2013
ShoveHost“We wanted to move our email off of our network…”
We wanted to move our email off of our network so that even if we had a severe outage, we would be able to communicate with our customers. Rackspace email hosting is great. We've currently got 7 mailboxes at $2/month each, and plan to use Rackspace for any future email hosting needs. The webmail interface is good (not as good as others but still good enough for a quick access here and there). But where the Rackspace email really excels is the IMAP/SMTP works very quickly and reliably. Took two days to provision in the system, but supposedly that was a one-time issue caused by website maintenance and several different factors. Not a major problem, and since being deployed the email hosting is great.
★★★★★
Monday, January 28, 2013
Traffic Jam“Great set up process that was easy to follow. Not…”
Great set up process that was easy to follow. Not having anyone to do IT is a little difficult so solutions like this are great!
★★★★★
Friday, January 18, 2013
Designs by X“The setup process was easy. They help you every step…”
The setup process was easy. They help you every step of the way. We were very pleased with the end result. I am recommending to everyone. This is the way of the future.
★★★★★
Wednesday, January 16, 2013
“I'm a loyal Rackspace customer and I can say that…”
I'm a loyal Rackspace customer and I can say that I'm pleased with their service. They helped me get my website off the ground, and I owe it all to them. Thanks guys!
★★★★★
Thursday, December 27, 2012
“This is a great product whether you are in IT…”
This is a great product whether you are in IT or a business owner! The use of the cloud network is awesome.
★★★★★
Wednesday, December 12, 2012
CCBC Services“Moving to cloud computing is a big step for our…”
Moving to cloud computing is a big step for our not-for-profit business. Working with Rackspace helps to clarify our needs and plan out an affordable alternative to the current chaotic situation. The services we offer will be much enriched with the help of such an experienced team.
★★★★★
Tuesday, December 11, 2012
“Great product and great customer service! Extremely reliable company that…”
Great product and great customer service! Extremely reliable company that guides you every step of the way!
★★★★★
Monday, December 10, 2012
AEA“The customer service is absolutely amazing and the hosting is…”
The customer service is absolutely amazing and the hosting is very easy to utilize. I really appreciate what this system has provided me, especially its very nice quality. Also, it was very easy to use and I really like the ability to adjust the settings and make it look even better.
★★★★★
Thursday, November 29, 2012
“Great+product!+This+was+recommended+to+me+by+a+friend,+and+I+couldn't+be+happier.+Excellent+customer+support+as+well.+A+must+buy!”
Great+product!+This+was+recommended+to+me+by+a+friend,+and+I+couldn't+be+happier.+Excellent+customer+support+as+well.+A+must+buy!
★★★★★
Monday, November 26, 2012
“Rackspace+provides+really+good+customer+service+and+was+easy+to+set+up+for+my+growing+business.+As+a+start-up,+Rackspace+easily+fits+my+budget+needs.+I+couldn't+ask+for+a+better+plan+for+my+data+backup+needs!”
Rackspace+provides+really+good+customer+service+and+was+easy+to+set+up+for+my+growing+business.+As+a+start-up,+Rackspace+easily+fits+my+budget+needs.+I+couldn't+ask+for+a+better+plan+for+my+data+backup+needs!