Procius
★★★★★ 1.3 · 51 Reviews
What is Procius?
We are one of the largest pre-employment screening agency in the UK. Whether background checks are a standard regulated practice in your sector, or you're looking to protect your stakeholders and brand, we're here to help employers avoid financial and reputational damage caused by hiring the wrong person. We offer a wide range of services that we can tailor to suit your individual needs.
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Procius Reviews (51)
- ★★★★★3
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★47
Review Summary
Generated using AI from real user reviews
Procius delivers an overwhelmingly poor experience that reviewers describe as unfit for purpose. The company faces severe, consistent criticism across nearly all dimensions of service delivery.
Users report chronic delays stretching from months to over a year, with processes that should be straightforward becoming extended ordeals. Staff are repeatedly described as unresponsive and disorganised, with customers unable to reach anyone by phone, emails going unanswered for weeks, and contradictory information delivered by different team members. Many reviewers mention having to chase Procius daily just to get basic work completed. A persistent pattern emerges of repeated requests for documents already submitted, automated emails requesting information days or weeks after it was sent, and no internal communication between staff members.
The impact on users is tangible: people report losing job offers, missing months of wages, incurring significant call costs to follow up, and experiencing extreme stress. Several mention training paid for out of pocket that went to waste due to delayed clearances. One reviewer describes almost suicidal stress levels. A handful of five-star reviews appear in the dataset but read as sarcastic or glitchy (one rates slow, stressful processes as five stars); one genuine positive review praises a single staff member. The criticism is so uniform and severe that multiple reviewers express disbelief the company remains in business, with some indicating they are pursuing legal action or compensation claims.
★★★★★
Monday, May 21, 2018
“I wouldn’t even give them a star constantly ringing them…”
I wouldn’t even give them a star constantly ringing them for them to do there job! Been a month now and still nothing has changed it’s a joke! AVOID USING THEM!!!!
★★★★★
Thursday, May 17, 2018
“This is the slowest company ever. I've been waiting more…”
This is the slowest company ever. I've been waiting more than two months for my screening check. I wrote them few email only to be replied 3 weeks later with silly answer. AVOID THIS COMPANY
★★★★★
Tuesday, May 1, 2018
“If I could give them 0 stars I would. Seriously…”
If I could give them 0 stars I would. Seriously the worst company I have ever had to deal with. Constantly chasing them to get things moving. So far, 3 months and still nothing.
★★★★★
Monday, April 9, 2018
“One of the worst companies I have ever had to…”
One of the worst companies I have ever had to deal with. 7 months has gone with majority of my references were fine until I reached quality control they decided not to accept them and a lot of mistakes arrised that should of been dealt months ago... this has caused much stressed, I have now missed a months pay and part of my training!!!
★★★★★
Friday, February 9, 2018
“I have only been dealing with this company 4 days…”
I have only been dealing with this company 4 days and already spent nearly a whole working day on the phone to them. Their system is no good , theyve managed to ignore my emails and not return my calls! Asking for information that I've already sent.....beginning to feel this is more stressful than the job is worth!
★★★★★
Monday, January 8, 2018
“Terrible service, related requests and resubmissions of the same info…”
Terrible service, related requests and resubmissions of the same info over and over again, despite me supplying all the info they needed originally. Unfortunately, if your employer uses these people for background checks, settle down and prepare for a 3 month headache!
★★★★★
Thursday, December 14, 2017
★★★★★
Friday, November 17, 2017
“It's the worst company you could have as a background…”
It's the worst company you could have as a background check company. They have hired the most incompetent people in the world! I have not had to deal with such a disgraceful company in my life. They have contacted my previous employer about 10 times without exaggeration, simply that's the number of emails my former employer received asking him about something completely irrelevant to my check, it was unbelievable embarrassing and might have just ruined my relationship with quite a strong connection in my industry. IT'S ABSOLUTELY A JOKE! oh, and you have to pay for your own criminal check.
★★★★★
Saturday, July 22, 2017
“I was sent a 7 page form to fill out…”
I was sent a 7 page form to fill out documenting my mate's employment/study history for a new job. Now obviously this is his whole academic and professional career extends six years, so I'm fuzzy on the exact details. Who can remember every country or internship location their friend was in for work/holiday? I fill everything out and they repeatedly contact me trying to fill in ridiculous details like where my mate was in a specific month five years ago. This goes back and forth for several days, and then they all of a sudden inform me that the seven page form has to be filled out by hand and not typed. They could've easily said this at the beginning saving me some time, but no. They waited until the most inconvenient time, despite multiple opportunities to make the process easy. Procius simply doesn't treat you like a person with your own life, time, and schedule. They expect you to be waiting at their beck and call if they have questions, and will make no effort whatsoever to make things easier. If you're a company looking for efficiency regarding background checking potential employees, don't use Procius.
★★★★★
Wednesday, May 31, 2017
“Keep away from them!!!!!!!!!!!!!!!!!! Dealing with them is near suicidal.”
Keep away from them!!!!!!!!!!!!!!!!!! Dealing with them is near suicidal.
