Procius
★★★★★ 1.3 · 51 Reviews
What is Procius?
We are one of the largest pre-employment screening agency in the UK. Whether background checks are a standard regulated practice in your sector, or you're looking to protect your stakeholders and brand, we're here to help employers avoid financial and reputational damage caused by hiring the wrong person. We offer a wide range of services that we can tailor to suit your individual needs.
Alternatives to Procius
DocStarSpotlightTransition From Drowning in Paper to Streamlined Digital Efficiency. Helping businesses translate vision into action for more… Learn more about DocStar.
peopleHumSpotlightpeopleHum is a global Codie Award-winning end-to-end HR Software, for small and medium sized businesses that manage recruitment… Learn more about peopleHum.
BrightHRSpotlightTransform your people management with the market-leading HR software system, BrightHR. Our HR software solution is ideal for… Learn more about BrightHR.
FreshTeamFreshteam is the smart HR software for growing businesses. With Freshteam, you can attract, hire and onboard new hires, offboard… Learn more about FreshTeam.
myhrtoolkitMyhrtoolkit empowers over 50,000 SME employees with an easy to use, highly secure HR platform that reduces admin burden and… Learn more about myhrtoolkit.
BambooHRBambooHR is a cloud-based human resources software company that provides an all-in-one human resources management system (HRMS)… Learn more about BambooHR.
Sage HRSage HR (formerly CakeHR), an online HR technology company providing thousands of users worldwide every day with faster and more… Learn more about Sage HR.
iCIMSWhen you join iCIMS, you join the team helping global companies transform business and the world through the power of… Learn more about iCIMS.
breatheHRBreathe’s award-winning HR software helps over 13,000 SMEs to streamline their everyday people-tasks and covers everything from… Learn more about breatheHR.
RemoteRemote empowers companies of all sizes to pay and manage full-time and contract workers around the world. We take care of… Learn more about Remote.
Procius Reviews (51)
- ★★★★★3
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★47
Review Summary
Generated using AI from real user reviews
Procius delivers an overwhelmingly poor experience that reviewers describe as unfit for purpose. The company faces severe, consistent criticism across nearly all dimensions of service delivery.
Users report chronic delays stretching from months to over a year, with processes that should be straightforward becoming extended ordeals. Staff are repeatedly described as unresponsive and disorganised, with customers unable to reach anyone by phone, emails going unanswered for weeks, and contradictory information delivered by different team members. Many reviewers mention having to chase Procius daily just to get basic work completed. A persistent pattern emerges of repeated requests for documents already submitted, automated emails requesting information days or weeks after it was sent, and no internal communication between staff members.
The impact on users is tangible: people report losing job offers, missing months of wages, incurring significant call costs to follow up, and experiencing extreme stress. Several mention training paid for out of pocket that went to waste due to delayed clearances. One reviewer describes almost suicidal stress levels. A handful of five-star reviews appear in the dataset but read as sarcastic or glitchy (one rates slow, stressful processes as five stars); one genuine positive review praises a single staff member. The criticism is so uniform and severe that multiple reviewers express disbelief the company remains in business, with some indicating they are pursuing legal action or compensation claims.
★★★★★
Thursday, June 6, 2019
★★★★★
Wednesday, May 29, 2019
“Would like to thank Christopher White who dealt with my…”
Would like to thank Christopher White who dealt with my background checks for Mitie. He has been very helpful and helped me through this process a lot.
★★★★★
Thursday, May 9, 2019
“They don't even deserve 1 star. I have had nothing…”
They don't even deserve 1 star. I have had nothing but issues with this company, they are disgusting and have put my livelihood at risk because of they incompetency. They have had since November to complete all my references it is now May and I am still yet to start my work. I have lost 2 months (boarding on 3 months) pay because of their terrible service and have lost personal things because of this. Can someone advise on how to claim for compensation?
★★★★★
Friday, May 3, 2019
“Awful customer service skills. Very stressful process due to having…”
Awful customer service skills. Very stressful process due to having to constantly chase them up to insure they are doing their job. Seems they are either understaffed or incompetent. Waited on the phone numerous times for over 30 minutes before someone took my call. Would not recommend them to any business.
★★★★★
Monday, April 15, 2019
“Very unprofessional, caused a lot of stress, not happy at…”
Very unprofessional, caused a lot of stress, not happy at all. They had all the information they required aprox. 5 weeks before my deadline. They did not get all my checks completed in time. I was then in quality control for 9 days before someone realised there was a mistake. 9 days!!!!! It was soon enough fixed and I got cleared after my deadline, but after spending an absolute fortune calling Procius 4/5 times every day from Spain. It's shocking to think this happens every year and never improves, if the company can not complete their duties in time, they should not take on as much work. The information given by the team was unclear, each member of staff said something different to the last one. Example: someone said Gap referees could not scan and send their reference through email as the hardcopy was required, others said they could. I feel very unsatisfied with the LACK of service received, and the shocking amount of time it took to review a few references. I would never recommend this company to anyone and I personally hope I never have to deal with Procius again.
★★★★★
Wednesday, April 10, 2019
“One of the most appalling customer service experiences I have…”
One of the most appalling customer service experiences I have EVER encountered - and I'm not alone in thinking this, every single one of my colleagues complained of their incompetence. Firstly, not once did I ever receive a return phone call (just to point out, this was over a period of months with numerous attempts at contacting them, that I myself made). Whenever I would leave a message, as the person(s) dealing with my checks were not available at that time, the message was either not passed on or ignored completely. There was no communication amongst themselves resulting in repeated requests via email for documents I had sent days sometimes weeks before. I even made an attempt to file a formal complaint, sending this to numerous emails, and even this was ignored! I cannot fathom how a company so inept at performing such an important task has managed to remain in business. I truly find it astonishing. I hope to NEVER have the displeasure of corresponding with this company ever again.
★★★★★
Saturday, April 6, 2019
“This is seriously the worst company I ever had to…”
This is seriously the worst company I ever had to deal with. Unprofessional, unfriendly, slow, just a complete mess. If I ever start a new job again and this company is doing the checks... I will look for different job. Just ridiculous.
★★★★★
Wednesday, April 3, 2019
“I honestly wish I never had to deal with this…”
I honestly wish I never had to deal with this grossly incompetent company. A stressful experience, which should have been straightforward, became a complete farce. Not fit for the purpose clearly.
★★★★★
Friday, March 29, 2019
“Hands down... THE worst company I've ever had the displeasure…”
Hands down... THE worst company I've ever had the displeasure of using for my reference checks. Hung up on several times when almost ripping my hair out trying to get to the bottom of why it's taken 8 plus weeks for them to ask for a reference from a previous company. Emails never answered. Supposed to start a new job several weeks ago but Procius didn't even apply for my first reference for over a month after starting to use them. How they are still going and someone hasn't involved business watch dog I'll never know. The amount of stress caused by these is unbelievable.
★★★★★
Friday, March 29, 2019
“Absolutely appalling company. £700 paid for training and this company…”
Absolutely appalling company. £700 paid for training and this company has had 4 months to get references. Now cannot start my job because of their incompetence to chase up one reference. Call daily but they are not interested. Dream job has turned into a nightmare because of them.
