Planet Hippo Internet
★★★★★ 4.8 · 199 Reviews
What is Planet Hippo Internet?
At PlanetHippo, we are committed to providing cost-effective, reliable web hosting and domain services tailored to meet your needs. Our mission is to make online presence accessible and affordable for everyone, from individuals and small businesses to larger enterprises. **Our Offerings:** Cheap Website Hosting: Start your online journey with our "One Account" hosting package at just £1.00 per month. This plan provides the essential features you need to get your website up and running quickly and efficiently. **Affordable Domain Names:** Secure your unique online identity with our competitively priced domain names. We offer a wide range of domain options to suit every business and personal need. **VPS Services:** Experience the power and flexibility of our virtual private server (VPS) solutions, the cheapest in the market, designed to deliver superior performance and reliability for your growing business. **Office365 Packages for SMBs:** Enhance your business productivity with our comprehensive Office365 packages, specifically designed for small to medium-sized businesses. **WordPress Website Hosting:** Optimize your WordPress site with our specialized hosting services, ensuring fast load times, robust security, and seamless performance. **Website Subscription Service:** Take advantage of our all-inclusive website subscription service, which covers design, build, and ongoing maintenance, allowing you to focus on your business while we handle your online presence. **Business Solutions:** From bespoke web development to comprehensive business IT solutions, PlanetHippo offers a range of services to support your business's digital transformation. **Why Choose PlanetHippo?** **Affordability:** We provide high-quality services at unbeatable prices, ensuring you get the best value for your investment. **Reliability:** Our hosting solutions are designed to deliver maximum uptime and performance. **Customer Support:** Our dedicated support team is available to assist you with any issues, ensuring a smooth and hassle-free experience. **Comprehensive Services:** Whether you need basic hosting or advanced business solutions, we have the expertise to meet your requirements. Choose PlanetHippo for your web hosting and domain needs and take the first step towards a successful online presence. Visit our website or contact us today to learn more about our services and how we can help your business thrive.
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Planet Hippo Internet Reviews (199)
- ★★★★★186
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★12
Review Summary
Generated using AI from real user reviews
Planet Hippo Internet's customer satisfaction is deeply polarized. Most recent reviews are enthusiastically positive, but a substantial minority report serious problems that drive them away entirely.
Satisfied customers consistently praise responsive support, with many noting replies within minutes or hours and staff willingness to resolve issues beyond standard scope. Users also appreciate competitive pricing relative to what they perceive as good uptime and performance, particularly for WordPress and VPS hosting. Several long-term customers describe years of reliable service with minimal downtime.
Dissatisfied customers cite critical operational failures: frequent server downtime, missing or unavailable backups despite claims otherwise, and poor technical communication when incidents occur. Some report outages lasting hours with no explanation. Others describe frustration with billing practices, including automatic charges without clear notice and difficulty removing payment methods. A few mention that support is chat-only after hours, limiting options for urgent issues. One detailed complaint highlights unresolved technical issues (domain management features marked deprecated) that went unaddressed for months.
The polarization suggests Planet Hippo may excel at support responsiveness but struggle with infrastructure reliability and administrative systems. Prospective customers should directly verify backup policies and test support availability before committing, as experiences appear highly inconsistent.
★★★★★
Monday, April 13, 2015
“First class service and never had any down AT&T since…”
First class service and never had any down AT&T since being with them in the past 8 months.
★★★★★
Thursday, April 2, 2015
“Excellent company to deal with. They now have all my…”
Excellent company to deal with. They now have all my hosting and I feel I can trust them in keeping my online business running.
★★★★★
Monday, February 9, 2015
★★★★★
Thursday, February 5, 2015
“Excellent DNS services. It updates in minutes, I love this…”
Excellent DNS services. It updates in minutes, I love this company just because of that. It saves waiting 24 hours like i use to have to with my current web host.
★★★★★
Wednesday, February 4, 2015
“Love this company. So easy from start to finish. I…”
Love this company. So easy from start to finish. I needed help to register a domain and the person on the phone was so helpful. I set up a Wordpress site within minutes and now have my site up and running. I don't feel I would ever have got there if it wasn't for the help of Planet Hippo.
★★★★★
Monday, February 2, 2015
“Unhelpfully, I ended my service at the end of my…”
Unhelpfully, I ended my service at the end of my current bill, they confirmed this by email Dear Kenneth Walker (MK Safety Solutions), This email is to confirm that we have received your cancellation request for the service listed below. Product/Service: Hippo Linux Starter Domain: mksafetysolutions.com The service will be cancelled at the end of your current billing period on 24/02/2015. Thank you for using Planet Hippo Internet and we hope to see you again in the future. Then they shut down my website now 26 days before the end of my currently bill and they state.. "we can shut down anything if we want" outrageous, WILL NEVER RECOMMEND THEM!!!!.
★★★★★
Monday, January 19, 2015
“Pre Sales support was shocking ended up with go daddy”
Pre Sales support was shocking ended up with go daddy
★★★★★
Thursday, October 9, 2014
“Jacob you are the man. The support from jacob was…”
Jacob you are the man. The support from jacob was great. Im very happy with the service and will be spending a little more money with you shortly.
★★★★★
Thursday, October 9, 2014
“Great service from start to finish. I have purchased a…”
Great service from start to finish. I have purchased a site builder and found it extremely easy to build my website. Im no designer but I have a great looking site even if I do say so myself.
★★★★★
Thursday, July 31, 2014
Excellent web hosting“Im so happy with the service and support I have…”
Im so happy with the service and support I have had from Planet Hippo. The server has not had any issues and my site is running like a dream.