Planet Hippo Internet
★★★★★ 4.8 · 199 Reviews
What is Planet Hippo Internet?
At PlanetHippo, we are committed to providing cost-effective, reliable web hosting and domain services tailored to meet your needs. Our mission is to make online presence accessible and affordable for everyone, from individuals and small businesses to larger enterprises. **Our Offerings:** Cheap Website Hosting: Start your online journey with our "One Account" hosting package at just £1.00 per month. This plan provides the essential features you need to get your website up and running quickly and efficiently. **Affordable Domain Names:** Secure your unique online identity with our competitively priced domain names. We offer a wide range of domain options to suit every business and personal need. **VPS Services:** Experience the power and flexibility of our virtual private server (VPS) solutions, the cheapest in the market, designed to deliver superior performance and reliability for your growing business. **Office365 Packages for SMBs:** Enhance your business productivity with our comprehensive Office365 packages, specifically designed for small to medium-sized businesses. **WordPress Website Hosting:** Optimize your WordPress site with our specialized hosting services, ensuring fast load times, robust security, and seamless performance. **Website Subscription Service:** Take advantage of our all-inclusive website subscription service, which covers design, build, and ongoing maintenance, allowing you to focus on your business while we handle your online presence. **Business Solutions:** From bespoke web development to comprehensive business IT solutions, PlanetHippo offers a range of services to support your business's digital transformation. **Why Choose PlanetHippo?** **Affordability:** We provide high-quality services at unbeatable prices, ensuring you get the best value for your investment. **Reliability:** Our hosting solutions are designed to deliver maximum uptime and performance. **Customer Support:** Our dedicated support team is available to assist you with any issues, ensuring a smooth and hassle-free experience. **Comprehensive Services:** Whether you need basic hosting or advanced business solutions, we have the expertise to meet your requirements. Choose PlanetHippo for your web hosting and domain needs and take the first step towards a successful online presence. Visit our website or contact us today to learn more about our services and how we can help your business thrive.
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Planet Hippo Internet Reviews (199)
- ★★★★★186
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★12
Review Summary
Generated using AI from real user reviews
Planet Hippo Internet's customer satisfaction is deeply polarized. Most recent reviews are enthusiastically positive, but a substantial minority report serious problems that drive them away entirely.
Satisfied customers consistently praise responsive support, with many noting replies within minutes or hours and staff willingness to resolve issues beyond standard scope. Users also appreciate competitive pricing relative to what they perceive as good uptime and performance, particularly for WordPress and VPS hosting. Several long-term customers describe years of reliable service with minimal downtime.
Dissatisfied customers cite critical operational failures: frequent server downtime, missing or unavailable backups despite claims otherwise, and poor technical communication when incidents occur. Some report outages lasting hours with no explanation. Others describe frustration with billing practices, including automatic charges without clear notice and difficulty removing payment methods. A few mention that support is chat-only after hours, limiting options for urgent issues. One detailed complaint highlights unresolved technical issues (domain management features marked deprecated) that went unaddressed for months.
The polarization suggests Planet Hippo may excel at support responsiveness but struggle with infrastructure reliability and administrative systems. Prospective customers should directly verify backup policies and test support availability before committing, as experiences appear highly inconsistent.
★★★★★
Tuesday, February 14, 2017
“I tried Planet Hippo for two months and it didn't…”
I tried Planet Hippo for two months and it didn't take anywhere near that long to discover how useless their services are. You certainly get what you pay for. Constant Error 500's not only on our sites, but also on their own front end. They provide no way of removing a credit card from file. They automatically charge your credit card BEFORE they inform you that they will. They provide no way of altering your domain's registered email as they have failed to update their WHMCS. This has remained the case for two months with a 'feature deprecated' error. I have told them what they need to do but have chosen not to fix this essential feature. The service provided does not meet the ICANN minimum requirements for domain management. They choose to charge for outbound domain transfers 'sometimes'. Seems somewhat hit and miss. In short, you will receive a headache for your troubles. I STRONGLY suggest you avoid this provider at all cost as they are, at best, unreliable.
★★★★★
Monday, February 6, 2017
“I have never received so much bad service from Planet…”
I have never received so much bad service from Planet Hippo. Yes tickets that have been submitted have eventually been dealt with, but they are totally unreliable. 6 times in 3 months the servers gone down, yet when i ask for one of the engineers to call me and give my number, later they say we dont do phone support. WHAT!" 6 times servers are down, and so far 5 hours and counting tonight. Its no good calling their number shown, NO ONE ever answers. Their terms and conditions links dont show same with their privacy policy, they cannot even show me their complaints procedure. This company has broken a number of regulations, but with their lack of customer care or quality customer service, hey who cares it seems their attitude is. They were warned before by me, as one important client was a radio station, that has now gone off air for 5 hours. I asked for details of was it a hardware issue or software issue. A simple valid question do i could inform the station production director. What was their response, "Our engineers are working on it" Thats the only answer you will ever get. I dont blame alex on the pop up chat i know hes based in India not where Planet Hippo engineers are. Planet Hippo is unreliable, with faceless engineers who cant even answer their own advertised number. They refuse to give any answers, they give below poor customer service, or indeed any quality customer service. Thanks to them and their unreliable servers, we have lost the contract tonight. STAY AWAY FROM PLANET HIPPO IF YOU WANT YOUR BUSINESS TO CONTINUE. Everyone i have spoken to does not have a good word to say about them. Yes they are good at first, they have to be to get your business, but after that no they go downhill. DONT GO WITH ANY COMPANY THAT CANT ANSWER THEIR TELEPHONE. DONT GO WITH ANYONE WHO CANT GIVE YOU ANSWERS GO WITH PLANET HIPPO AT YOUR PERIL. Go on planet Hippo respond to this review and explain why you dont talk
★★★★★
Wednesday, December 14, 2016
“worst company with terrible customer service. cancelled my hosting due…”
worst company with terrible customer service. cancelled my hosting due to bad service and they still tried to charge my credit card
★★★★★
Friday, November 18, 2016
“1 word would define them: Amateurs. Gave them my trust…”
1 word would define them: Amateurs. Gave them my trust because they had the 24/7 chat support. Useless. They can't address problems right, or give satisfactory answers. Many times servers down. For short periods of time, sometimes for longer. And when asked them about the reasons, received unbelievable answers. Started moving my websites from them.
★★★★★
Thursday, November 10, 2016
“Shambles of a company, support is useless, their guarantees are…”
Shambles of a company, support is useless, their guarantees are lies. no working service in over a week and a half. Stay far away
★★★★★
Wednesday, May 25, 2016
“Top notch Wordpress hosting service, features and uptime are great,…”
Top notch Wordpress hosting service, features and uptime are great, and auto-update of Wordpress means I have to worry less about security. Plans for Wordpress hosting seem to be very well thought out. And excellent customer support: Very friendly and helpful. Can't say enough good things about my experience with planethippo
★★★★★
Wednesday, May 25, 2016
“Top service, top support. Perfect. I don;t really need to…”
Top service, top support. Perfect. I don;t really need to say any more but the system has asked me to elaborate. I have used planethippo for years, after moving from Godaddy. This service is second-to-none. I can't fault it is any way at all. Happy customer, recommended
★★★★★
Wednesday, May 25, 2016
“I'm using Planet Hippo to host WordPress sites. They offer…”
I'm using Planet Hippo to host WordPress sites. They offer all the premium features of the top-end managed sites, but at a fraction of the cost. In the Geek package, you get Varnish caching, Memcache (both of which can be controlled by their own custom plugin) AND Clouflare Railgun support. This combination makes your site blazingly fast.
★★★★★
Monday, May 23, 2016
“Excellent company!!! I don't really do reviews but they really…”
Excellent company!!! I don't really do reviews but they really do deserve to be praised for the hard work that they do. My tickets are answered within record time and my site doesn't seem to have any issues. Speed is where i would expect for a budget shared hosting provider but would be nice if you did windows
★★★★★
Monday, May 23, 2016
“Planet Hippo have always been there when needed. I have…”
Planet Hippo have always been there when needed. I have been able to call on their support day or night and always found them to be helpful and informative. I don't have to call on support that often as my VPS server seems to be very stable and I'm very happy with all Planet Hippo has to offer.
