Planet Hippo Internet
★★★★★ 4.8 · 199 Reviews
What is Planet Hippo Internet?
At PlanetHippo, we are committed to providing cost-effective, reliable web hosting and domain services tailored to meet your needs. Our mission is to make online presence accessible and affordable for everyone, from individuals and small businesses to larger enterprises. **Our Offerings:** Cheap Website Hosting: Start your online journey with our "One Account" hosting package at just £1.00 per month. This plan provides the essential features you need to get your website up and running quickly and efficiently. **Affordable Domain Names:** Secure your unique online identity with our competitively priced domain names. We offer a wide range of domain options to suit every business and personal need. **VPS Services:** Experience the power and flexibility of our virtual private server (VPS) solutions, the cheapest in the market, designed to deliver superior performance and reliability for your growing business. **Office365 Packages for SMBs:** Enhance your business productivity with our comprehensive Office365 packages, specifically designed for small to medium-sized businesses. **WordPress Website Hosting:** Optimize your WordPress site with our specialized hosting services, ensuring fast load times, robust security, and seamless performance. **Website Subscription Service:** Take advantage of our all-inclusive website subscription service, which covers design, build, and ongoing maintenance, allowing you to focus on your business while we handle your online presence. **Business Solutions:** From bespoke web development to comprehensive business IT solutions, PlanetHippo offers a range of services to support your business's digital transformation. **Why Choose PlanetHippo?** **Affordability:** We provide high-quality services at unbeatable prices, ensuring you get the best value for your investment. **Reliability:** Our hosting solutions are designed to deliver maximum uptime and performance. **Customer Support:** Our dedicated support team is available to assist you with any issues, ensuring a smooth and hassle-free experience. **Comprehensive Services:** Whether you need basic hosting or advanced business solutions, we have the expertise to meet your requirements. Choose PlanetHippo for your web hosting and domain needs and take the first step towards a successful online presence. Visit our website or contact us today to learn more about our services and how we can help your business thrive.
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Planet Hippo Internet Reviews (199)
- ★★★★★186
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★12
Review Summary
Generated using AI from real user reviews
Planet Hippo Internet's customer satisfaction is deeply polarized. Most recent reviews are enthusiastically positive, but a substantial minority report serious problems that drive them away entirely.
Satisfied customers consistently praise responsive support, with many noting replies within minutes or hours and staff willingness to resolve issues beyond standard scope. Users also appreciate competitive pricing relative to what they perceive as good uptime and performance, particularly for WordPress and VPS hosting. Several long-term customers describe years of reliable service with minimal downtime.
Dissatisfied customers cite critical operational failures: frequent server downtime, missing or unavailable backups despite claims otherwise, and poor technical communication when incidents occur. Some report outages lasting hours with no explanation. Others describe frustration with billing practices, including automatic charges without clear notice and difficulty removing payment methods. A few mention that support is chat-only after hours, limiting options for urgent issues. One detailed complaint highlights unresolved technical issues (domain management features marked deprecated) that went unaddressed for months.
The polarization suggests Planet Hippo may excel at support responsiveness but struggle with infrastructure reliability and administrative systems. Prospective customers should directly verify backup policies and test support availability before committing, as experiences appear highly inconsistent.
★★★★★
Tuesday, May 6, 2014
Kelly Kids“A web hosting Gem. Been looking for a long time…”
A web hosting Gem. Been looking for a long time to find a host that i could rely on. One thats going to be here today as well as tomorrow. This is the one for me.
★★★★★
Tuesday, May 6, 2014
“In my opinion Planet Hippo are the best. The VPS…”
In my opinion Planet Hippo are the best. The VPS server is fast and the support is there when i need it, and boy do I need it. But when ever i need it its there. Thanks Planet Hippo
★★★★★
Friday, May 2, 2014
Gardening Limits“I have never heard of Planet Hippo before but i…”
I have never heard of Planet Hippo before but i liked the name so thought i would give them a chance. Everything so far is perfect. No down time, no issues and i have saved money compared to my old host. Im glad I moved.
★★★★★
Friday, May 2, 2014
Happy Pets“Bought our own line store at 7pm by 9pm i…”
Bought our own line store at 7pm by 9pm i had my logo my design and my products listed on my site. The support talked me through each step when i got stuck and oh yes they did earn their money that night. Im happy and won't be moving my provider anytime soon.
★★★★★
Friday, May 2, 2014
Click Web Media“Wicked VPS. I am really pleased with the way I…”
Wicked VPS. I am really pleased with the way I have full control from my control panel. I feel I can trust you guys. Just don't let me down.
★★★★★
Thursday, May 1, 2014
“Loved the Facebook support I received over the weekend. The…”
Loved the Facebook support I received over the weekend. The VPS is fab.
★★★★★
Wednesday, April 30, 2014
“I bought a VPS 6 months ago and you have…”
I bought a VPS 6 months ago and you have moved heaven and earth to help me. I was very impressed at the start and I'm still impressed 6 months later.
★★★★★
Tuesday, April 29, 2014
“Fast speedy responsive and thats just the servers. The support…”
Fast speedy responsive and thats just the servers. The support is everything and more that other people have said. I would like to see some sort of phone app though to work with my hosting account.
★★★★★
Tuesday, April 29, 2014
“Linux hosting seems to work very well with the scripts…”
Linux hosting seems to work very well with the scripts I'm running. I have just signed up for Magento hosting and find this to be very slick and very quick. The standard of hosting is fantastic and you would expect to pay a lot more for the type of service and support that you get.
★★★★★
Monday, April 28, 2014
“I am fairly new to this personal hosting stuff and…”
I am fairly new to this personal hosting stuff and had no idea that all my mail was still on a server somewhere else. I opened a ticket on a Sunday morning and had a helpful reply a few minutes later...ON A SUNDAY!!!! Awesome!