What is Oracle NetSuite?
NetSuite is the world’s leading provider of cloud-based business management software. NetSuite helps more than 22,000 customers in 200+ countries manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory, and more. Whether you are a fresh startup, to an experienced enterprise, NetSuite empowers your business with flexibility, visibility, and control to make the right decisions, now.
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Oracle NetSuite Reviews (32)
- ★★★★★18
- ★★★★★10
- ★★★★★1
- ★★★★★2
- ★★★★★1
Review Summary
Generated using AI from real user reviews
NetSuite delivers strong integrated functionality for accounting and operations, but customer support and implementation fall short of expectations for many users.
Satisfied customers praise the platform's unified approach to business management, combining accounting, inventory, CRM, and ecommerce in one system. Users consistently note that it's easy to learn, boosts productivity, and scales well for growing businesses. Several reviewers highlight how consolidating multiple systems into NetSuite eliminated complexity and reduced IT costs.
The core complaints center on support and delivery. Customer service is described as painful and slow, with unhelpful routing and delayed responses. Implementation proves difficult—the sales team delivers polished demos, but actual deployment reveals that internal support teams lack proficiency with the system. Third-party implementation specialists and consultants cost significantly more, sometimes at rates users cannot verify. Reports require customization that demands SQL and HTML expertise. Pricing also stings: the software is expensive, and costs escalate as companies grow past ten users. One reviewer warned against purchasing without negotiating a 60–70% discount off list price.
The divide is stark: small to mid-sized businesses using core functions report satisfaction, while organizations requiring heavy customization or implementation support face frustration and unexpected costs.
★★★★★
Thursday, June 20, 2013
“NetSuite is absolutely essential for my business operations. I am…”
NetSuite is absolutely essential for my business operations. I am in no way a tech savvy person, I've felt as if my business has been hurt by this. NetSuite has made up for all my shortcomings.
★★★★★
Wednesday, April 3, 2013
JJ Industries“It has all the right tools I've needed in my…”
It has all the right tools I've needed in my business.
★★★★★
Thursday, March 21, 2013
Arrow“NetSuite is a great hassle-free way to streamline our web-based…”
NetSuite is a great hassle-free way to streamline our web-based business. It's a relief to be able to automate routine processes!
★★★★★
Tuesday, March 19, 2013
★★★★★
Wednesday, February 20, 2013
CustomCraft LLC“NetSuite has been a very useful collection of office tools…”
NetSuite has been a very useful collection of office tools and business items in all of our business needs. As our business grows, the many items available have helped us develop seamlessly.
★★★★★
Tuesday, February 12, 2013
“Great for being productive. Easy to learn and quickly becomes…”
Great for being productive. Easy to learn and quickly becomes useful.
★★★★★
Monday, January 21, 2013
The Complex“Great Product. This has helped our company.”
Great Product. This has helped our company.
★★★★★
Wednesday, January 16, 2013
“This is a helpful tool for anyone who needs additional…”
This is a helpful tool for anyone who needs additional help on increasing business productivity. Would recommend to others to use!
★★★★★
Monday, January 7, 2013
Aristocrats“I have just started using NetSuite recently, and have found…”
I have just started using NetSuite recently, and have found it to be not only easy to use, but quick to learn and a boost to our output. Thanks for the great product!
★★★★★
Friday, December 28, 2012
“My business started using NetSuite recently and it's really done…”
My business started using NetSuite recently and it's really done a lot for productivity. Great product!
