What is Meet Hugo?
Meet Hugo - Your opportunity finding, business growth machine. Sit back as Hugo finds you the best prospects and opportunities and delivers them straight to your inbox. Take the legwork out of growing your business.
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Meet Hugo Reviews (104)
- ★★★★★75
- ★★★★★8
- ★★★★★0
- ★★★★★1
- ★★★★★20
Review Summary
Generated using AI from real user reviews
Meet Hugo delivers genuine value for users willing to invest time refining their needs, but experiences are sharply divided by expectations and engagement level.
The strongest praise centers on responsive customer service and collaborative lead refinement. Users consistently highlight that working with account managers to iterate on search criteria yields better results over time—the platform apparently improves as it learns what you're actually looking for. Satisfied customers report landing sales within weeks or months, and many appreciate that leads come pre-vetted by humans rather than raw data dumps. The Sales Academy training resource also draws specific praise. Pricing is frequently called good value relative to alternatives like Crunchbase or paid ads.
The serious complaints cluster around lead quality mismatches and billing practices. Unhappy users describe receiving irrelevant or heavily scraped data, and several report being charged after cancellation requests or without explicit consent, citing fine-print terms and conditions they dispute. A handful call the service a scam outright. There's also friction around refunds—the company reportedly resists pro-rating unused time.
The divide appears partly self-inflicted: reviewers who engaged actively with feedback loops and stayed patient through an onboarding period (often 4–6 weeks) tend to succeed; those expecting immediate results or passive lead delivery get frustrated. New users should expect to invest time collaborating with their account manager before seeing quality returns.
★★★★★
Tuesday, November 10, 2020
“This is a complete pile of shit. Most of their…”
This is a complete pile of shit. Most of their leads are just linkedin posts with 10-50 other people trying to get the same lead you are better off buying a list and cold calling the leads. DO NOT buy this service EVER.
★★★★★
Monday, November 2, 2020
“We signed up to Meet Hugo a few months ago…”
We signed up to Meet Hugo a few months ago after seeing an email with a lead on they needed a supplier , and then having a demo with Umesh in the sales team. The team are lovely, and the leads have been really strong so far. Going for 4 rather than 5 stars as it's still relatively early days and want to close a few more deals off the platform first - but initial contacts have been great!
★★★★★
Friday, October 30, 2020
“So far so good, a few months in and one…”
So far so good, a few months in and one new client. Great support and you can easily speak to a real person if you need to.
★★★★★
Tuesday, October 20, 2020
“I've found the buying signals and "Intel" the most useful…”
I've found the buying signals and "Intel" the most useful so far. These give my sales director an insight into what's happening in companies we want to work with and when they might want our services. It's far better than cold calling, and much more cost effective than advertising and hoping for the best. We struggled at first to get responses, but have worked with the support team at Hugo to change how we respond to leads, and are flying now.
★★★★★
Monday, October 12, 2020
“Inflexible punitive customer service approach that feels like it is…”
Inflexible punitive customer service approach that feels like it is out of the 1980's. Essentially, as I will describe below, my experience has been an epic fail in terms of customer service. My experience is Meet Hugo agreed to anything to make the sale and thereafter dropped the ball. They didn't deliver on what they agreed and have taken no responsibility for it, but instead put all the responsibility on me, the customer. My experience is once they have your money, that's all that matters to them. They have been completely inflexible in considering anything they may have done wrong, and made ti clear that under no circumstances do they want to refund you, regardless. If you read more reviews you will see there is a very clear pattern to the experience of those unhappy with Meet Hugo, so it suggests it is company culture and policy and not just a rogue employee. Here is the background and the details of my experience. I was being approached by a number of similar platforms and was reluctant to sign up to any. The sales person at Meet Hugo was very persistent and we ended up having a few calls before I agreed to a trial. The only reason I agreed to a 3 month trial was on the basis of what he (Kamal) told me. He said that each week there are inside intel deals which are actual live jobs with an agreed budget and each of these is ONLY sent to two businesses. This seemed worth a try. It turned out it wasn't true. But that is not the main reason I would recommend you stay as far away from this company as you can. There are many bad reviews for Meet Hugo and also many good reviews. For some companies the types of deals sent through may be useful but it is when there is a problem or when a company fails to deliver on it's agreements/promises and how they respond, that you really see what kind of company they are. I agreed to trial the platform for 3 months and paid £309 plus VAT to do so. I said I would only do so if they agreed that IF I wanted to continue after that that they would ensure I could have a years access for the total price of £894 plus VAT which was the offer at the time less the £309 I had already paid, making the difference £585 plus VAT. Kamal agreed to that and I agreed on that basis. Here are the exact words from his emails... "That sounds perfect to me I’m more than happy to do that, to get started you just need to begin the sign up process on the website and on step 2 select quarterly subscription. I’ll make note on our system to provide you with the discount at the end of the quarter. Consider this email as a formal confirmation you can have the annual at £894 - £309 after the 3 months if you wish to go forward on this plan." KAMAL NEVER CONTACTED ME TO CHECK IF I WANTED TO CONTINUE. HE ALSO NEVER APPLIED THE DISCOUNT. I WAS SIMPLY PUT ONTO A QUARTERLY ROLLING SUBSCRIPTION AT £309 PLUS VAT A QUARTER MEANING I HAD NOW PAID £618 PLUS VAT FOR 6 MONTHS WHEN THE AGREEMENT WAS THAT KAMAL WOULD MAKE SURE (REMEMBER HE SAID HE WOULD MAKE A NOTE TO DO IT) THE DISCOUNT WAS APPLIED (IF I WANTED TO CONTINUE) SO I WOULD BE PAYING £894 FOR 12 MONTHS, not £618 plus vat for 6 months. HE NEVER CONTACTED ME TO CHECK IF I WANTED TO CONTINUE SO HE COULD APPLY THE DISCOUNT TO THE AGREED AMOUNT, WHICH YOU WOULD IMAGINE WOULD HAVE BEEN THE NORMAL THING TO DO IF YOU HAD SAID YOU WOULD MAKE A NOTE TO DO SO. THIS APPEARS TO BE THEIR M.O., TAKE THE MONEY AND NEVER GIVE IT BACK, EVEN IF IT IS CLEAR THEY FAILED TO HONOUR THEIR SIDE OF THE DEAL. Any company with a progressive customer service policy and culture would have immediately taken responsibility and not forcibly tried to tie a customer in to a service they have clearly expressed they do not want and where there is clear evidence that the company employee has failed to carry out what they agreed to do. Becky, their customer service person refused to offer a refund and at no point offered an apology or to take any responsibility whatsoever for the clear failure of the company to honour what had been agreed. It has been a terrible experience. Be warned.
★★★★★
Monday, October 12, 2020
“Great service, the account management team were really helpful in…”
Great service, the account management team were really helpful in getting everything set up for success, and then the lead volume was as promised, and really good quality.
★★★★★
Friday, October 2, 2020
“Hard working team, keep in mind to have a designated…”
Hard working team, keep in mind to have a designated sales associate in your company. They do not do the selling but they do work hard to try and find and discover the best clients for your service. It’s also very important you leave a note of review to the leads they send in, so they can continue adjusting. My account manager Becky has also been wonderful in leading the research teams in the right direction.
★★★★★
Friday, September 11, 2020
“I have tried Meethugo twice. I loved the concept of…”
I have tried Meethugo twice. I loved the concept of MeetHugo but after poor 3mth trial (leads not on brief) I cancelled. Then their salesperson came back to me and tell me that they have improved their ability to get their leads on target. So I subscribed once again. Sadly, leads were way off brief again. In fact, at least 90% of the leads were not what I asked for. A massive disappointment!
★★★★★
Thursday, July 30, 2020
“Signed up with Meet Hugo after sales call and review…”
Signed up with Meet Hugo after sales call and review of their site. Once I signed up they said it would be beneficial to have a training call that would walk me through the platform to get the best ROI possible. Scheduled 3 calls and they did not show up for any of them. I cancelled my service becasue the leads were not leads but intel scrapped from social platforms that were not relevant and the individuals I did contact were not in the market for services. I was told my account was cancelled but they charged my card anyway. It has been a month of back and forth and they are "still trying to sort it out". Poor service. Poor customer service. Stay away.
★★★★★
Friday, June 5, 2020
“I pay around $1,500 a year for Meet Hugo, and…”
I pay around $1,500 a year for Meet Hugo, and the team send me 10-12 leads per week on a regular week. The ROI on that is crazy good. I'd spend more money with you guys if I could! Sold 3 website projects so far, and a whole host in the pipeline building up. Can't wait to see what you've got next...
