Keatext

Keatext Product Details

Catch unexpected issues as they emerge

Keatext uses deep learning to synthesize in seconds large volumes of feedback data, helping you eliminate blind spots when seeking to understand the needs of your customers. It analyzes, clusters, correlates and tracks autonomously, so you can respond quickly to situations that require immediate attention.

Get a bird’s-eye view of your customers’ comments

See all your unstructured feedback data in one place and analyze it all at the same time. Whether it’s from your website, call centers, stores, mobile app, social media or online review sites, you’ll be able to compare and contrast the results across every channel. Easily export your analysis in full for further exploration and advanced visualizations.

Leverage customer insights to transform your business

Keatext will assist you in taking decisions that drive business results. Our high-ROI platform makes unstructured data actionable and provides insights that can lead to improved satisfaction ratings and customer retention, upgraded products and services, and increased sales.

Save time and effort with our ready-to-use platform

Keatext adapts to any industry without needing algorithm customization, eliminating the requirement for keywords, lexicons and semantic dictionaries. Our platform comes with preloaded learning: From the moment you begin using it, you’re seamlessly tapping into a rich knowledge base that improves with each passing second.

Key Features

Multichannel analysis Benefit from a holistic view of your feedback data, collected from all key touchpoints such as your website, call centers, stores, mobile app and social media.

Keatext Support & Customer Service

Opinion and sentiment analysis Obtain an accurate analysis and the instant categorization of customer feedback into Praise, Problems, Suggestions and Questions.

Multilingual processing Profit from our platform’s proficiency in English, French, Spanish and Arabic, and its various maturity levels in 100+ other languages.

Advanced data filtering Narrow your results to achieve deeper segmentation by creating custom filters based on your metadata categories and relevant keywords.

Watchlist Create watchlists to stay on top of topics that matter to you, then share them easily with a unique URL.

Blacklist Remove unwanted feedback and block it from appearing in future results by including it in the blacklist.

Automatic correlations Let Keatext find hidden connections between comments and your metadata.

Trend detection Be alerted to positive or negative trends and unusual data automatically identified by the platform.

Granular time comparison Monitor the evolution of your customers’ opinions and the results of the actions you’ve taken thanks to the platform’s ability to host your data and track progress over time.

Automatic grouping Increase your productivity through the automatic bundling of feedback data into groups identified by the platform, which you can personalize to meet your business requirements.

Exportable custom dashboards Create custom dashboard views and export the resulting data in a CSV file.

Plug-and-play platform Be up and running in minutes with no setup or maintenance required.