Sunday, August 1, 2021 #97127 John Mundy Good prices, local (same state) servers, easy setup and super fast responses to tickets. Did you find this review helpful?
Wednesday, July 21, 2021 #97128 Mara Alexander PRO: I've been a customer less than a month, but so far (*knock on wood*) the servers have been solid. No downtime, none of the issues I had with the previous provider. I was with ServInt for 12 years, but once they sold to Leaseweb everything went down hill from there. The price is very reasonable. I'm getting much more RAM and disk space for less than I was paying with the previous provider. Jacob, the company founder, rocks. He knows his stuff, he has a very "mellow vibe" about him that comes from when someone knows what they're doing. Honestly, it's rare in web hosting. I'm female, I've been doing hosting for 17 years, and I've had more than my fair share of male techs with an attitude wanting to challenge what I knew to be true. The few pre-sales convos I had with Jacob I didn't get any of that nonsense. CONS: Jacob is only one person. Because if you could clone him and staff all support shifts with his clones....well, no company could afford that. The support staff is a real mixed bag, and I'm trying to be generous here. They're all polite, at least there's that, but they're simply not addressing my support requests, not reading the ticket. It's a big problem with ALL hosting support techs, I know, and I also know it's a tight labor market. I submitted a ticket with a very clear question and listed steps I'd taken to troubleshoot it. I like to be proactive. Each scanned the ticket to varying degrees, but missed the MAIN question, which I not only made clear, it was the subject line of the ticket. The last tech to reply suggested that "someone with a computer with the IP of [IP]" must have access to my account. The IP in question? The server's IP. The one I rent from iWF. *sigh* iWF migrated my accounts over from the previous provider. Most of it went fine, but 2 databases didn't get transferred over. I'm torn between thinking "mistakes happen" and "How *could* that kind of mistake happen?" BOTTOM LINE: The plan I purchased is supposed to be managed. But after my experiences with their support, I have ZERO faith in most of their support staff. I won't be asking them for anything. I've been doing this for 17 years, I'm used to knowing more than tier I and II support. But they need to have at least a clue, or enough of a clue to pass my ticket up the chain. And these guys tonight...SMH At the same time, the servers seem solid, the price is right. I'll hire an outside company to cover maintenance and call it a day. 2 of 2 people found this review helpful. Did you find this review helpful?
Tuesday, July 20, 2021 #97129 Ngoc Nguyen I have had very little issues with IWFHosting, but on the occasions that I do (like once every 3-5 years) everyone has been superbly responsive and quick to fix the issue. Did you find this review helpful?
Monday, July 19, 2021 #97130 RP Very quick replies and solutions. Great job guys! Did you find this review helpful?
Thursday, July 15, 2021 #97131 Cynthia de Souza I was in the market for a new hosting after being repeatedly frustrated by "support" that would answer once every 4 days with useless and tone-deaf advice (No I'm not exaggerating). So I Googled around and found out about IWF. It started with a hitch and I was about to leave, but their support is so outstanding they made me stay. Faster and more helpful than anything else I've ever tried (quite a few). Kudos to you IWF! Did you find this review helpful?
Friday, July 9, 2021 #97132 Luq Wright Shout out to Evan for taking care of this so quickly! Did you find this review helpful?
Wednesday, June 23, 2021 #97133 Dane Bostick Ticket was resolved quickly. Thanks guys Did you find this review helpful?
Friday, June 11, 2021 #97134 Mara Alexander Evan was awesome. Everyone who I spoke with pre-sales and post-sales have all been great. Jacob was especially knowledgeable and helpful, and convinced me to make the switch (from a server provider I've been with since 2008). I hope my experience with iWF continues to be as positive as it's started out. Did you find this review helpful?
Monday, May 24, 2021 #97135 G O I am a web development newbie, and the tech support is fan-freaking-tastic. I google my issue, poke around, but before I go insane, I connect with tech support and they help me. They're always available, very professional, and quite helpful! Did you find this review helpful?
Monday, May 17, 2021 #97136 Tim Michaels Great communication. Outages suck, but it's nice to know that a competent team is on it the second my monitors go off. Thanks again, Jacob! Did you find this review helpful?