Itelagen
★★★★★ 1.0 · 1 Review
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Itelagen Reviews (1)
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Review Summary
Generated using AI from real user reviews
Itelagen failed this customer catastrophically on core promises and support. The reviewer, a multi-year client, trusted the company to protect data against ransomware—a central selling point—but when that protection was tested, the company allegedly stalled for weeks, shuffled them between representatives, and ultimately terminated the account without warning or transition help. The customer lost irretrievable data including scanned reports that represented significant internal labor.
Beyond the technical failure, the reviewer emphasizes dishonest interactions and poor communication during a crisis when they needed clarity most. Combined with high pricing, the experience left them with lasting financial and operational damage. This single review is severe enough to warrant serious due diligence before purchase, particularly if data protection and responsive support during emergencies are critical to your decision.
★★★★★
Monday, September 25, 2017
“Loses your data, dishonest interactions, and very expensive. I was…”
Loses your data, dishonest interactions, and very expensive. I was a loyal customer for years. They came recommended by Nextgen. Trusted them to do disaster protection of my data according to their specs. Then I got ransom ware. They jerked me around for weeks, shuffled me to different associates to stall for time. Then when I finally complained to Nextgen, they dumped me without any notice! To opportunity to back up my data with someone else. Well I still don't have all my data, especially my scanned reports that took hours of employee labor. I lost so much time, money, and sanity with this company. Stay far away from them. Don't contract with them even if it's for free.
