What is InMotion Hosting?
InMotion Hosting is fully operational and able to provide you with great service 24/7/365. We are available to answer any question, large or small, and help connect you with the right products and services for your needs. Our online Support Center has over 5,000 helpful articles and we are adding to it daily. You can also engage in our online community for additional support and to connect to your peers
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InMotion Hosting Reviews (14)
- ★★★★★10
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
InMotion Hosting earns strong marks for responsive support and reliability, though service quality appears inconsistent during peak issues.
Most reviewers praise the company's technical support team, highlighting quick response times via chat and phone, knowledgeable staff, and willingness to go beyond basic troubleshooting. Customers also commend affordable pricing and the availability of partner services. Several long-term customers report years of stable hosting with few incidents. Support interactions are frequently named as a deciding factor in staying with or switching to InMotion.
One significant negative review stands out: a customer experienced extended downtime on a dedicated server, paired with unresponsive support and slow request processing for root access—a critical gap when external help is unavailable. This contrasts sharply with the majority experience and suggests support quality may degrade under stress. A separate reviewer also mentioned wanting friendlier support interactions and better renewal pricing, minor friction points that don't dominate the feedback overall.
The reviews skew heavily positive, with 12 five-star ratings balanced against one deeply negative experience and two four-star reviews citing minor frustrations. For most users, InMotion delivers reliable service and helpful support; however, those facing emergencies may encounter inconsistent responsiveness.
★★★★★
Monday, September 10, 2012
Synnovatia“Although+the+matter+wasn't+urgent,+InMotion+Hosting+were+very+quick+to+respond+to+me.+Their+support+system+is+superb.+”
Although+the+matter+wasn't+urgent,+InMotion+Hosting+were+very+quick+to+respond+to+me.+Their+support+system+is+superb.+
★★★★★
Friday, September 7, 2012
Red+Elf+Enterprises,+LLC“I+recently+had+InMotion+Hosting+design+my+website+and+I+must+say,+I+am+extremely+pleased.+They+employ+hard+working,+talented+people+and+they+take+their+customer+service+seriously.+They+have+been+hosting+our+personal+domain+for+several+years,+and+by+far,+they+top+the+charts+in+customer+service,+value+and+products.+Thanks+to+all+the+hard+working+men+and+women+at+InMotion!”
I+recently+had+InMotion+Hosting+design+my+website+and+I+must+say,+I+am+extremely+pleased.+They+employ+hard+working,+talented+people+and+they+take+their+customer+service+seriously.+They+have+been+hosting+our+personal+domain+for+several+years,+and+by+far,+they+top+the+charts+in+customer+service,+value+and+products.+Thanks+to+all+the+hard+working+men+and+women+at+InMotion!
★★★★★
Thursday, September 6, 2012
“I+wasted+probably+about+8+hours+the+last+few+days+trying+to+install+wordpress+onto+my+companies+website+into+a+sub+directory.+The+trouble+was+that+after+installing+it,+it+displayed+a+directory+of+files+rather+than+the+webpage/blog.+I'm+a+pretty+tech+savvy+guy+and+usually+I+have+no+issues+with+this+kind+of+thing.+I'm+also+very+good+at+using+Google+to+help+me+solve+issues+like+this.+I+couldn't+find+anything+on+Google+that+helped+me,+nor+I+could+find+any+help+within+the+wordpress+help+documents+or+forums.+After+spending+about+15+minutes+with+InMotion+support+chat,+Nick+W+easily+helped+me+solve+the+problem!!+The+only+reason+it+took+15+minutes+is+because+he+patiently+waited+while+I+reuploaded+and+installed+wordpress+in+order+to+walk+me+through+the+heart+of+the+issue. Our+company+has+4+other+websites+besides+the+one+we+have+hosted+with+InMotion,+and+they+are+all+hosted+with+different+hosting+companies.+We+have+been+wanting+to+bring+them+all+to+one+hosting+company+and+because+of+the+OUTSTANDING+service+that+Nick+W+has+provided,+I'm+going+to+recommend+to+our+CEO+that+we+move+our+other+sites+over+to+InMotion+in+the+coming+weeks. Thanks+Nick+W,+and+thank+you+InMotion!!!”
I+wasted+probably+about+8+hours+the+last+few+days+trying+to+install+wordpress+onto+my+companies+website+into+a+sub+directory.+The+trouble+was+that+after+installing+it,+it+displayed+a+directory+of+files+rather+than+the+webpage/blog.+I'm+a+pretty+tech+savvy+guy+and+usually+I+have+no+issues+with+this+kind+of+thing.+I'm+also+very+good+at+using+Google+to+help+me+solve+issues+like+this.+I+couldn't+find+anything+on+Google+that+helped+me,+nor+I+could+find+any+help+within+the+wordpress+help+documents+or+forums.+After+spending+about+15+minutes+with+InMotion+support+chat,+Nick+W+easily+helped+me+solve+the+problem!!+The+only+reason+it+took+15+minutes+is+because+he+patiently+waited+while+I+reuploaded+and+installed+wordpress+in+order+to+walk+me+through+the+heart+of+the+issue.
Our+company+has+4+other+websites+besides+the+one+we+have+hosted+with+InMotion,+and+they+are+all+hosted+with+different+hosting+companies.+We+have+been+wanting+to+bring+them+all+to+one+hosting+company+and+because+of+the+OUTSTANDING+service+that+Nick+W+has+provided,+I'm+going+to+recommend+to+our+CEO+that+we+move+our+other+sites+over+to+InMotion+in+the+coming+weeks.
Thanks+Nick+W,+and+thank+you+InMotion!!!
★★★★★
Wednesday, September 5, 2012
Catholic+Charities+Los+Angeles“Friendly+and+helpful+tech+support+staff.+Appreciate+that+very+much.”
Friendly+and+helpful+tech+support+staff.+Appreciate+that+very+much.