Who are we?
Three IT veterans faced an uphill battle of slow websites, bad support and no solution in sight. Time and time again they found themselves frustrated by an underwhelming website hosting experience. Host Hero was founded as the solution to save the hosting day. We understand the time, dedication and hard work that goes into building your online business. Our mission is to provide the fastest website hosting service which is easy to use, reliable and backed by a local friendly team of experts allowing you to put your time into bigger and better things!
Where are we from? Our main support office and leadership team is based in Queensland on the Sunshine Coast.We also operate a distributed support and emergency response team spread-out throughout Australia and USA to ensure we’re always available to take your call.
We are a 100% Australian owned company. Our team have worked with tens of thousands of websites and customers from a wide variety of industries. We’d love to use our wealth of knowledge to help support your hosting!
We ❤️Hosting
Available when you need us
We know work happens at all times of the day or night, so we’re available to resolve technical issues 24/7, 365 days a year by phone and ticket. Our rotating roster ensure a real person is available to help you with any problems at all times, your call or ticket will be quickly assigned to the person best placed to respond to your needs, and quickly resolved
Proactive Approach
Our operation centre monitors all aspects of our servers and network 24/7 to ensure our hosting-fleet is running optimally at all times of the day and night. We constantly monitor application services, load, active connections, firewall logs and loads more from several external and internal locations and as a result we enjoy an industry leading up-time history.
Support Experience
We aim to provide an instant telephone support line to our Hosting Support Heros. For support queries that require an in-depth analysis, your Hero may open a ticket for you and get back to you in written form once we’ve saved the day. Our company average response time on all ticket requests is usually less than 20 minutes.
Australia
Hosting Network (AS132680)
The (AS132680) network used by Host Hero was designed with redundancy and speed in mind. The network is constantly being improved and network capacity is continuously being added by our network vendor to ensure there is always an excess of bandwidth available.
Some key points:
Connectivity to all major IXs Redundant Core Network. Multihomed Network with 1gbit intercapital links between sites for high availability.
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