What is Host Department?
Leading web hosting provider offering reseller, unlimited website hosting. Host Department has grown quickly to hosting sites for businesses in over 170 countries since 1997.Host Department employees take pride in offering some of the best 24 hour a day, customer-oriented support in the industry.
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Host Department Reviews (12)
- ★★★★★7
- ★★★★★5
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Host Department earns consistently strong marks for customer support quality and affordable pricing, though uptime reliability generates some mixed experiences. Users across multiple reviews praise the 24/7 live chat support, describing staff as friendly, responsive, and knowledgeable—many report issues resolved quickly. The company's pricing is frequently cited as competitive or cheap relative to service level. Long-term customer retention is notable, with several reviewers reporting multi-year relationships spanning four years or more.
Uptime performance is the main area of concern. While most users report good uptime, a few mention isolated downtime incidents over their hosting tenure. Some reviewers acknowledge that Host Department, like most providers, doesn't actually deliver the claimed 99.9% uptime, though one user notes their actual experience sits around 99.8%. A handful of customers reference seeing negative reviews elsewhere but claim their own experience has been trouble-free, suggesting variability in user outcomes or selection bias among reviewers.
Overall, the reviews are decidedly positive, with 8 five-star and 4 four-star ratings. No customer reported serious ongoing problems. The main value proposition centers on low cost combined with responsive support rather than premium infrastructure guarantees.
★★★★★
Tuesday, March 26, 2013
“Their live chat is great, 24/7 support means that they…”
Their live chat is great, 24/7 support means that they are always available to resolve the issues and they are handling my accounts with care. The support team are very knowledgeable and friendly with me. It's a reliable hosting company.
★★★★★
Monday, March 25, 2013
“I have moved out through all depressing feedback and heard…”
I have moved out through all depressing feedback and heard some shocking reviews about Host Department but I didn't feel any sort of discomfort with them. I have signed up with them and they handled all my accounts with care. The best and appreciative thing about Host Department is, its price. Overall I am very satisfied by their service and awfully impressed with the technical ability of the staff and they are great in resolving issues.
