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What is Falcoda Internet?
Falcoda Internet was launched in 2006 as part of our group rebranding which had been in the industry since 1999. As a leading web hosting provider, we are passionate about providing our customers with all the technology and tools to help with them stay ahead of the competiton. We specialise in providing affordable, fast and reliable web hosting, massive storage space with large monthly bandwidth allowance, feature packed control panels. Our UK Customer Support is here to help you when you need it most! Falcoda Internet has the solution to help you get your business or personal website online, making the process a quick, easy and successful experience!
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Falcoda Internet Reviews (278)
- ★★★★★237
- ★★★★★28
- ★★★★★3
- ★★★★★0
- ★★★★★10
Review Summary
Generated using AI from real user reviews
Falcoda Internet shows a stark divide: most users praise responsive support and reliable hosting, but a vocal group says the company has become completely unresponsive. The positive reviews—roughly 38 of the 50—consistently highlight fast, helpful support via chat and email, competitive pricing, and strong uptime. Users often compare Falcoda favorably to larger competitors like GoDaddy and Hostgator, and many have stayed loyal for years or built multiple sites on the platform.
However, the negative reviews—8 one-star ratings clustered around May 2024 and recent months—paint a picture of complete service collapse. These users report that phone lines go unanswered, emails and support tickets are ignored for weeks or months, and domain renewals fail without acknowledgment. Several mention the company was once reliable but has recently "done a runner." One customer's websites remained down for months; another lost access after a power outage and received no response. A few reviewers reference a specific person, Robert Richardson, suggesting the company's decline may coincide with a staffing change.
The timing and consistency of recent one-star reviews suggests a genuine operational crisis rather than isolated complaints, while the bulk of positive feedback comes from longer-standing or more recent customers before the apparent breakdown. Due diligence needed: current service status is unclear.
★★★★★
Wednesday, July 13, 2016
“I can only say how refreshing it was to have…”
I can only say how refreshing it was to have someone helpful and obliging and patient at the other end of the online help system. He talked me through my problem step by step and I am hopefully now ready to go forward.
★★★★★
Tuesday, June 21, 2016
“I've used Falcoda for around 15 years now and always…”
I've used Falcoda for around 15 years now and always been more than happy with them. Almost no technical problems, my sites are always up, and they are very quick and helpful if I have a query. They recently set up sub domains for me, and explained how to add more, and how to change the code for each etc. I'm a Grandma whose formal programming studies were abandoned in 1970 ( Fortran4 and Algol, anyone?) but the Falcoda team are patient, and we get there in the end.
★★★★★
Wednesday, June 8, 2016
“I have had Falcoda hosting for about a year now…”
I have had Falcoda hosting for about a year now and no problems whatsoever. I recently had an issue I couldn't resolve when my site crashed during a Worpress upgrade and the support team sorted it out form me immediately. I am happy with the web hosting and the support team. Thanks guys.
★★★★★
Tuesday, June 7, 2016
“I bought hosting with Falcoda Internet back in Feb for…”
I bought hosting with Falcoda Internet back in Feb for my first website and have since added several more. The support guys have been amazingly helpful and great value for money so all in all I'm happy
★★★★★
Wednesday, May 11, 2016
“Value for money hosting and great customer service.”
Value for money hosting and great customer service.
★★★★★
Monday, February 29, 2016
“PATHETIC, USELESS, HOPELESS,UNABLE TO ANSWER THE PHONE, UNABLE TO ANSWER…”
PATHETIC, USELESS, HOPELESS,UNABLE TO ANSWER THE PHONE, UNABLE TO ANSWER LIVE SUPPORT PORTAL, THE WORST CUSTOMER SUPPORT SERVICE I HAVE EVER HAD THE MISSFORTUNE TO COME ACCROSS> I am in business and I would not last a week with a servica as bad as this. Tonight they have cost me a job as I was unable to ftp work for a client. Horrible AVOID GO SOMEWHERE ELSE DO NOT USE
★★★★★
Friday, February 19, 2016
“Awful levels of service - following a recent power outage…”
Awful levels of service - following a recent power outage (10 days ago) - Still have no site, lost data, little to no communication. When the wall goes up, the phones and email support are abandoned. I will NOT be using these again.
★★★★★
Monday, February 15, 2016
“Stay away from these idiots! Been with them for years…”
Stay away from these idiots! Been with them for years on 3 hosting accounts. They had a "power outage" .. Now lost access to one of my web host consoles .. password changed an all my email passwords changed. Falcoda refuses to respond..... Don't even consder using them!
★★★★★
Thursday, December 17, 2015
“Well and truly BLOODY FANTASTIC SERVICE!!! I am not one…”
Well and truly BLOODY FANTASTIC SERVICE!!! I am not one to review anybody, but I cannot explain how often I have needed help for simple (and advanced things), not only have they responded to me within 30 bloody minutes they've fixed the problem, explained why it happens, shown me how to stop it and they've detailed how they've fixed it. Really can't get any better!!!! One VERY happy customer! :)
★★★★★
Wednesday, December 9, 2015
“I used Falcoda for a number of years to host…”
I used Falcoda for a number of years to host my website. During this time their support was outstanding and there was never a time when I could not get hold of them. After I no longer needed web hosting, I downgraded to their email plan to host my emails. Outstanding support, outstanding prices, absolutely brilliant.
