What is EZFacility?
In 2003, we created EZFacility with a vision to build a great company – one that changes the way businesses are run through cutting-edge SaaS technology; one that delivers real value to our customers; one that creates substantial rewards and opportunities for our employees; and one that is an enjoyable place to work. As we have grown, from our humble beginnings in a one bedroom apartment to one of the largest providers of feature-rich business management software for the sports and fitness industries, we remain true to this vision and proud of our progress. We have earned the trust of thousands of businesses around the world and have built a workforce who cares about our customers' success.
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EZFacility Reviews (27)
- ★★★★★21
- ★★★★★5
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
EZFacility earns consistently high marks from users, particularly for customer support and ease of use, though the software does have some technical limitations worth knowing.
Users across fitness facilities, sports venues, and small businesses praise the platform's versatility as an all-in-one system handling memberships, scheduling, payments, and reporting. Responsive support emerges as a standout theme—many reviewers note immediate phone assistance and staff willingness to resolve issues quickly. The software is described as learnable within days to a week, and training is noted as helpful. Features like automated invoice calculation, league management, and double-booking prevention are valued, especially by facilities managing complex operations.
On the downside, a few concrete issues surface. The software requires an internet connection to function, meaning any outage halts the entire system including point-of-sale. Data entry for certain workflows (like one-off class fees) can feel tedious. Some users want custom reporting dashboards, password-protected clinical notes, or automatic payment-failure emails. One user reported serious downtime on the member-facing app. A few reviewers also note the platform may be overkill for very small gyms and suggest a lower-cost tier for businesses using only a fraction of available features. Payment processing integrations are reportedly more expensive than competitors.
★★★★★
Wednesday, June 28, 2017
“Great company, great customer service and love the software. The…”
Great company, great customer service and love the software. The software is very easy to operate. Love all the features, having our own app and whenever you have an issue, the customer service is top notch. There's not really anything I don't like about the software. It would be nice if there was extra support on Saturdays, but not that big of a deal. Switched from other software that we really hated, this one gets the job done by far. It automatically lets my trainers know of their appointments which is a huge plus. Other software that I checked into did not give me this option.
★★★★★
Friday, June 16, 2017
“The software is solid but the support is excellent. Very…”
The software is solid but the support is excellent. Very responsive and very helpful Pros: Constant improvements being made to the software. I have never, with any product I have used, had better customer support. Cons: Just some limitations in the online ordering and checkout. Other than that it is pretty configurable
★★★★★
Thursday, April 6, 2017
“I run a medium sized fitness business and EZ has…”
I run a medium sized fitness business and EZ has done a lot to transform the way we run. It has automated so many time consuming tasks, helped bring in and retain clients, keeps our classes full and our billing on point. Their customer support team is super friendly and i've never had to wait more than a minute to receive phone support. Overall, I can't recommend them enough. I tried 2 other solutions before moving to EZ. They made the switch simple and I haven't looked back since.
★★★★★
Thursday, November 3, 2016
“Life Changing Software Ease of use, reliability, share-ability, time-saving, accurate…”
Life Changing Software Ease of use, reliability, share-ability, time-saving, accurate Our municipality controls 8 fields in our city stadium hosting little league baseball, travel baseball, senior baseball, little league softball, men's softball, women's softball, tee ball, junior soccer, travel soccer, adult coed soccer, adult coed kickball, football - and all manner of tournaments, as well as renting out our fields to neighboring towns whose facilities are not adequate to their needs. We also manage a separate soccer field in use for practice and league play. Before we had EZFacility, an enormous amount of time, effort and energy was expended in scheduling and not always with success. When we finally began to use EZFacility, life changed. The training was excellent and using the system is a breeze! Scheduling an entire league is quickly done and it is not possible to double book any field.
★★★★★
Wednesday, September 16, 2015
“Performance on this site is very sketchy if you are…”
Performance on this site is very sketchy if you are a member of one of their customer gyms. I have used it for 2 years now. Today it was completely off line. Server Error in '/TMSSelfService' Application. Runtime Error Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.
★★★★★
Tuesday, March 24, 2015
“I love working with your program. I know if I…”
I love working with your program. I know if I have any questions you guys are always there to help me. I never hesitate to call, because your customer service representatives are extremely helpful and nice. I love the fact you make no one fill insecure or stupid while learning your program. I am a computer dummy! LOL!
★★★★★
Wednesday, May 21, 2014
CC Sportfit“Fantastic company, even better software!”
Fantastic company, even better software!