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eUKhost Reviews


Out of 5 stars
(343 Reviews)


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from Lumen Creative LTD

Monday, January 12, 2015

We have been a customer of eukHost for a number of years and have always found their support staff to be very knowledgeable and helpful. However, their customer services and customer relations staff leave very much to be desired. This company takes unauthorised payments then tries to defend its actions. When questioned, they become very nasty and impose restrictions on accounts and have threatened to terminate our services 'Immediately' if we report the fraudulent transaction to the bank. Needless to say, I would not recommend these monkeys to my worst enemy.

5 of 16 people found this review helpful.

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from Salt & Light Solutions

Thursday, August 9, 2012

We used to use eUKHost who were pretty good until early 2011 when their support turned to mush. Uptime was poor and tech support caused more problems than they resolved. When you ask them to release a domain name they insist on asking you why instead of just doing it. They transferred us to another server without telling us and in doing so took all of our 50 sites offline. The majority we restored within about 12 hours but half a dozen or so were offline for over 24 hours and, even after they were (badly) restored there were still ongoing issues. In total we spent about 30 hours getting the sites back up from the mistakes caused by eUKHost. We sent an invoice to them for the time we had to spend resolving problems caused by then - their reply? They gave us 24 hours to move all our sites to a new host because we 'had threatened them'. What a joke!

At the end of last year (Oct 2011) we moved every one of our sites to a different provider who have been a billion times better than eUKHost. Be warned - eUKHost's prices may be reasonable but their support and technical ability is sorely lacking.

1 of 2 people found this review helpful.

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This page was last updated 18 June 2019 15:38