eMudhra
★★★★★ 1.8 · 4 Reviews
What is eMudhra?
eMudhra is a digital identity and leading trust service provider that is at the forefront of Digital Transformation and Cybersecurity revolution in India and around the world. Through our headquarters in Bangalore, India and offices in Singapore, Dubai, Malaysia and the US, we work with over 500 large enterprises including 45 banks to deploy proprietary solutions targeting niche areas such as Paperless Office, Identity and Access Management, Public Key infrastructure, Predictive Analytics and Blockchain. We are also a licensed Certifying Authority under Ministry of Information Technology, India and have issued digital signatures to over 40mn customers in India. eMudhra is a key partner in several Digital India initiatives and hold the Chairmanship of India PKI Forum as well as Asia PKI Consortium. We are also a member of the UN council on Blockchain.
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eMudhra Reviews (4)
- ★★★★★0
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★3
Review Summary
Generated using AI from real user reviews
eMudhra receives mixed reviews, with one satisfied customer balanced against three highly critical accounts. The company offers affordable pricing on digital certificate products, and its technical support team is responsive when reached via email—the one positive reviewer noted their issue was ultimately resolved. However, systemic problems consistently mentioned include poor communication between departments, unclear refund policies, and a process that asks for payment before clarifying product requirements. Two reviewers reported refund disputes: one received only a partial refund after purchasing the wrong certificate type, and another lost money entirely due to document issues with no recourse. A third reviewer labeled the service a scam, citing unusually low SSL pricing that prompted the purchase. The company's lack of departmental coordination and user-friendliness issues appear to be recurring frustrations. While the first reviewer characterized eMudhra as "recommendable" despite flaws, the weight of negative experiences and unresolved complaints about refunds and transparency suggest significant operational and trustworthiness concerns that should be investigated before purchase.
★★★★★
Thursday, August 5, 2021
“Update to my earlier review.... EMudhra has resolved my problem…”
Update to my earlier review.... EMudhra has resolved my problem reported here. This is not a scam but it lacks serious departmental co0ordination and user friendliness. I logged two issues one in email another one through website form. The email was picked up by the technical team and they resolved the issue. But the website service ticket updated me that my application or customer id does not exist. It makes one nervous and triggred me to write a review here. However, it is a recommendable company and gives good product at cheap affordable price. But you may experience a bit of manual follow up with right people there to get the job done. The helpdesk email id is active and responsive.
★★★★★
Sunday, August 1, 2021
“This is a scam. Dont know how they get the…”
This is a scam. Dont know how they get the CA approval! It is a fruad. I become a pray when i was tempeted to get a SSL certificate at an absurd cheap rate compared to market. Someone should teach them a lesson by dragging them into the court.
★★★★★
Tuesday, May 25, 2021
“Here I would like to mention that, there is a…”
Here I would like to mention that, there is a huge communication gap between technical team and accounting team. I made 2 payments on the same Day respectively for 2 different products details as below: Also posted the automated emails received after successful payment. Product Purchase Reference No. Invoice No. DGFT Signature Certificate - One Year- With Token A6-128549 29RT21021715 Product Purchase Reference No. Invoice No. Class 3 Organization Signature Certificate - Two Year- With Token A6-128621 29RT21021778 Invoice No. 29RT21021715 which was the first purchase made by me of Rs.2742/- (including GST) with the help of your executive Mr. Abhishek and not used by us. But the product suggested was wrong for IEC code application because it required Class 3 Certificate. Later when I called to your customer care support team and spoke with Ms.Lekhana she suggested to purchase the class 3 product Invoice No. 29RT21021778 of Rs.3185/- (including GST). She told that they will hold token here and refund you the previous amount of Rs.2742/- back to your account within 5 working days. But only Rs.531/- was refunded to my account on 01/03/2021. Now the question is where is my balance amount of Rs.2211/-?? They told me to share my bank statement , it was shared by me. Still they are sending me the same statement which I have already shared with them For their reference I sent them invoice copies of both the transaction made by us and also my bank statement. Ms.Lekhana. Mr.Manoj and Mr.Parth are aware about it, but why they are not taking any responsibility of this ?? They trying to hide their mistake and making ,us fool. I trusted them, so I did another payment immediately on the same day. They are fraud don't trust them... your money is not going to get you back ... I'm doing follow up since February 2021... They are not bothered...
★★★★★
Monday, March 2, 2020
“Lost my money on this unclear portal. Asks for money…”
Lost my money on this unclear portal. Asks for money first and then asks for documents. If you don't have them money is gone. No refunds for no purchase.
