eFileCabinet
★★★★★ 4.1 · 12 Reviews
What is eFileCabinet?
Take control of tedious and repetitive manual processes with powerful, but simple workflow automation. With Rubex by eFileCabinet, documents file themselves. Increase efficiency and productivity, saving you serious time and money.
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eFileCabinet Reviews (12)
- ★★★★★7
- ★★★★★2
- ★★★★★1
- ★★★★★1
- ★★★★★1
Review Summary
Generated using AI from real user reviews
eFileCabinet delivers solid automation and predictable pricing, but user experience varies sharply depending on deployment choice and support expectations.
Users consistently praise automated filing workflows, transparent pricing, and the ability to set up document routing without IT overhead. Small teams and non-profits especially value the cost structure and quick payoff in reclaimed staff hours. Several reviewers highlight responsive support and intuitive onboarding, while others credit the platform's reporting visibility and integrations with existing business tools.
The main friction point is support reliability—multiple users report slow ticket response times (four to five business days) and inconsistent follow-up, though others describe rapid, helpful responses. One long-time customer issued a strong warning about the cloud migration, claiming the transition was poor and the cloud version lost functionality they relied on. Two newer users complained of bugs and poor service, though they acknowledged the product is user-friendly. These negative reviews suggest implementation and product stability may be inconsistent, or that certain migrations or configurations carry hidden risk.
For budget-conscious buyers managing lean teams, the core platform works well. For accounts considering migration to the cloud version or dependent on rapid support, the reviews warrant closer investigation before committing.
★★★★★
Tuesday, January 19, 2016
“I am a CPA and used Efilecabinet for 7 years…”
I am a CPA and used Efilecabinet for 7 years and absolutely loved the product, the cost, the service, the secure portal, etc. My mistake was going to their cloud version. It is near impossible to work with, does not have the same abilities, the transition was less than poor and support is nonexistent. I can no longer recommend this product.
★★★★★
Monday, June 23, 2014
CPA“Used eFileCabinet for less than a year. Too many support…”
Used eFileCabinet for less than a year. Too many support issues and bugs. Service is poor and product is wonky. Came from using Lacerte DMS. Do not recommend this product if you are an accounting firm. Cheap cost but you get what you pay for. User friendly though.
