What is duda?
Duda is the foremost web design platform for businesses that provide web design services to small enterprises. Our clientele comprises a diverse range of users, including freelance web professionals, digital agencies, and even the biggest hosting companies and online publishers globally. The Duda platform is equipped with robust team collaboration and client management tools, empowering users to create high-quality, responsive websites in large quantities. Each website developed on Duda is automatically optimized for rapid loading and outstanding out-of-the-box SEO. Presently, the Duda platform has facilitated the creation of more than 14 million sites.
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duda Reviews (1)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Duda's website builder itself is accessible to beginners, but its support model undermines the experience. The company removed phone support in favor of email-only assistance, leaving users facing two-day response lags that compound when suggested fixes don't work. One user who rated the platform five stars years ago now gives it two, citing the frustration of multi-week troubleshooting cycles where each email response requires a fresh 48-hour wait. While the reviewer acknowledges phone support carries cost, they'd willingly pay more for it rather than endure prolonged email chains—suggesting a significant gap between the product's ease of use and the friction users encounter when they actually need help.
★★★★★
Monday, November 2, 2015
“The program itself is good and fairly easy even for…”
The program itself is good and fairly easy even for amateurs like me. But there are always a few nagging elements that need refinement and that's where tech support comes in. When we started with dudamobile a few years ago they had phone support which made things a lot simpler. Back then I would have given them 5 stars. They have since dropped phone support so everything is by email with a lag factor of 2 days or more. That's not particularly customer friendly. The fixes they give you don't always work so you have a series of 48 hour lag times which can go on for weeks. Phone support is expensive so they probably would need to charge more for that feature. That would be OK with me and well worth avoiding the frustration of having to deal with a series of emails over an extended period of time.
