DataGate
★★★★★ 1.0 · 1 Review
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DataGate Reviews (1)
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Review Summary
Generated using AI from real user reviews
DataGate's support failed to deliver on its core promises for this developer. The reviewer, a C# and PHP developer managing a complex Drupal site, needed root or admin access on a Linux VPS to configure FTP accounts, permissions, and security settings—standard requirements for that type of work. When he requested it, support declined, claiming FTP access was sufficient and that admin privileges would cause unnecessary problems. The developer found this contradicted DataGate's own marketing, which explicitly promises full root access and unlimited software installation flexibility on dedicated servers.
The interaction left a poor impression overall. Beyond the access denial, the reviewer noted slow email responses and mentioned an unresolved database error he stopped pursuing. He also pointed out that competitors like GoDaddy routinely grant the access DataGate withheld. For developers or teams needing genuine control over server configuration—especially for complex multi-site or multi-tenant setups—this review suggests DataGate's actual service does not match its advertised capabilities.
★★★★★
Wednesday, June 11, 2014
“I work for a small web developing company, in Oxford,…”
I work for a small web developing company, in Oxford, as a C# / PHP developer. I'm currently working with a client who has websites with Datagate already. It was requested that their new site is hosted with Datagate, fine - not a problem with that. However, Drupal site is rather large and quite complex, so I needed a Linux VPS. I needed a VPS so that I could set up specific FTP accounts, specific permissions, private sections, secure sections, etc. I could list at least 10 more reasons why... Unfortunately, when asking for root or even admin access, I was told "You already uploaded files with FTP protocol... You don't need admin access to server. It would just some mess without any gain." to which I asked why? After a few further emails (which I polite may I add) mainly about a db error which I don't care about. FYI, I believe GoDaddy provide VPS with full root access, but then again Datagates website says "Running a dedicated server is all about control, resources and flexibility. You have full remote admin control and unlimited flexibility over software installation... High-Performing servers include full root access and superior connectivity". That is obviously a barefaced lie! The passwords are also then included in clear text in the email, nice one. So all in all, I wouldn't use this company if they were the last hosting company left on earth. Unless, of course, I wanted to be hurled abuse, then maybe...
