Cisco
★★★★★ 1.0 · 1 Review
What is Cisco?
Cisco helps seize the opportunities of tomorrow by proving that amazing things can happen when you connect the unconnected. An integral part of our DNA is creating long-lasting customer partnerships, working together to identify our customers' needs and provide solutions that fuel their success. We have preserved this keen focus on solving business challenges since our founding in 1984. Len Bosack and wife Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices, but technological shortcomings did not allow such communication. A technology had to be invented to deal with disparate local area protocols, and as a result of solving their challenge, the multiprotocol router was born.
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Cisco Reviews (1)
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- ★★★★★1
Review Summary
Generated using AI from real user reviews
Cisco's customer support proved deeply frustrating for this user, with multiple transfers and long hold times failing to resolve a basic configuration question. The reviewer spent an entire morning seeking help only to be dismissed with a referral to their internet provider, despite having an account with Cisco directly. The experience left them feeling that the company excels at passing responsibility rather than solving problems, even for straightforward setup issues. With only one review available, this single account cannot determine how representative this experience is of Cisco's typical support quality.
★★★★★
Monday, June 19, 2017
“After spending my entire morning on the phone with Cisco,…”
After spending my entire morning on the phone with Cisco, whom we have an account with for our office phones, I was transferred to multiple departments --none of which said they were the right ones, placed on countless holds, and finally transferred to someone who not only doesn't speak English, but told me to call my internet provider because they should take care of it. My only question is how to get the phone to ring at the reception desk verses all desks. I have never seen an organization 'pass the buck' so much.
