What is Cirrus Hosting?
Cirrus Hosting is a private, family-owned corporation founded in 1999. The Company is based in Toronto, Ontario which has become one of the fastest growing IT communities. Since its foundation, Hosting has vigorously managed to offer valuable web/cloud hosting and hosted internet infrastructure solutions and services to small and large businesses, locally as well as internationally. Cirrus Tech is now one of Canada's largest web and cloud server hosting companies and a leading provider of comprehensive Internet services. Cirrus Tech provides locally based sales and engineering support for its Internet services in Canada and also hosts its entire infrastructure in its local data centers.
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Cirrus Hosting Reviews (15)
- ★★★★★8
- ★★★★★1
- ★★★★★0
- ★★★★★2
- ★★★★★4
Review Summary
Generated using AI from real user reviews
Cirrus Hosting's reviews are deeply polarized, with users either praising reliable uptime and support or reporting severe service failures and poor handling of disputes. The company retains long-term customers who credit it with stable hosting and responsive tech support, but several reviewers describe recent deterioration or troubling experiences with domain handling and infrastructure problems.
Satisfied users consistently highlight professional support staff and consistent performance—one customer of 13 years notes issues are resolved on first contact, while others praise Canadian hosting and stable servers. However, critics report a starkly different experience: multiple unresolved database failures, frequent downtime after server upgrades, and dramatically degraded site performance after switching to the company's recommended VPS tier. One reviewer saw monthly income drop from $900 to $60–$90 due to slowness.
Beyond performance issues, two reviewers describe problematic account management. One claims the company withheld their domain, charged $30 to restart it, and misled them about transfer timelines. Another reports disconnected support calls and staff refusal to escalate complaints. A third notes the company lacks transparency on company size and location, listing only a picture as their office.
The range suggests either inconsistent service quality across accounts or significant changes in operations. Long-term customers remain loyal, but newer or problem-affected users express strong caution.
★★★★★
Thursday, September 13, 2012
“Thanks+for+the+help.+Tech+support+helped+me+get+my+'Coffee+Cup+FTP'+connected+to+Cirrus+again.+For+some+reason,+it+seems+that+Cirrus+wanted+my+password+confirmed+or+updated+or+something.+I+'changed'+to+the+very+same+password+and+was+then+able+to+connect+to+Cirrus+again.+”
Thanks+for+the+help.+Tech+support+helped+me+get+my+'Coffee+Cup+FTP'+connected+to+Cirrus+again.+For+some+reason,+it+seems+that+Cirrus+wanted+my+password+confirmed+or+updated+or+something.+I+'changed'+to+the+very+same+password+and+was+then+able+to+connect+to+Cirrus+again.+
★★★★★
Thursday, August 30, 2012
“I+tried+Cirrus+and+I+really+hoped+that+they+would+be+able+to+serve+my+sites.+This+was+just+not+the+case.+I+experienced+so+much+down+time+and+connection+errors+that+it+became+impossible+to+stay. I+was+restarting+the+server+sometimes+5+or+more+times+per+day.+I+had+database+connection+errors+due+to+too+many+connections.+Support+attempted+on+multiple+occasions+to+resolve+the+issue,+and+for+a+short+time+(about+3-4+weeks)+they+did.+ Then+the+servers+went+down+for+Cirrus+upgrades+and+all+my+sites+went+down+with+them.+On+this+upgrade+customers+had+about+6+hours+notice.+Once+again+all+the+sites+slowed+to+a+crawl+and+the+connection+errors+began+to+happen+again. On+the+main+site+I+was+running+which+was+providing+me+with+income,+the+traffic+fell+so+low+that+my+profit+fell+from+$900+month+to+$60-$90+per+month.+The+site+was+pulling+$900+from+traffic+on+a+shared+host,+I+was+on+the+vps+recommend+by+Cirrus+sales+based+on+the+traffic+figures+I+provided+when+I+was+originally+switching. Long+story+short,+I+have+moved+my+sites+and+I+am+once+again+experiencing+excellent+site+growth+and+lightning+fast+response. My+opinion+of+Cirrus+is+there+is+someone+in+hardware+service+that+does+not+know+their+job+and+is+going+to+drag+the+whole+company+down+with+them.+The+only+good+thing+was+the+setup+was+fast. I+could+go+on+and+on+about+all+the+bad+points.+Research+before+you+buy,+I+didn't+do+enough+and+I+was+burnt+for+far+too+long+hoping+they+could+solve+the+problems+and+I+was+being+convinced+by+their+support+department+that+it+was+one+of+my+sites.+(Nothing+has+changed+on+the+site+and+it's+running+super+fast+at+the+new+company+I+am+using) Cirrus+-+figure+out+who+is+setting+up/running+and+maintaining+your+servers+that+really+does+not+know+the+job+or+many+of+your+clients+are+going+to+leave+just+as+I+have. I+will+never+go+back+and+I+hate+that+I+was+not+able+to+stay+because+I+was+very+happy+that+they+were+a+Canadian+company.”
I+tried+Cirrus+and+I+really+hoped+that+they+would+be+able+to+serve+my+sites.+This+was+just+not+the+case.+I+experienced+so+much+down+time+and+connection+errors+that+it+became+impossible+to+stay.
I+was+restarting+the+server+sometimes+5+or+more+times+per+day.+I+had+database+connection+errors+due+to+too+many+connections.+Support+attempted+on+multiple+occasions+to+resolve+the+issue,+and+for+a+short+time+(about+3-4+weeks)+they+did.+
Then+the+servers+went+down+for+Cirrus+upgrades+and+all+my+sites+went+down+with+them.+On+this+upgrade+customers+had+about+6+hours+notice.+Once+again+all+the+sites+slowed+to+a+crawl+and+the+connection+errors+began+to+happen+again.
On+the+main+site+I+was+running+which+was+providing+me+with+income,+the+traffic+fell+so+low+that+my+profit+fell+from+$900+month+to+$60-$90+per+month.+The+site+was+pulling+$900+from+traffic+on+a+shared+host,+I+was+on+the+vps+recommend+by+Cirrus+sales+based+on+the+traffic+figures+I+provided+when+I+was+originally+switching.
Long+story+short,+I+have+moved+my+sites+and+I+am+once+again+experiencing+excellent+site+growth+and+lightning+fast+response.
My+opinion+of+Cirrus+is+there+is+someone+in+hardware+service+that+does+not+know+their+job+and+is+going+to+drag+the+whole+company+down+with+them.+The+only+good+thing+was+the+setup+was+fast.
I+could+go+on+and+on+about+all+the+bad+points.+Research+before+you+buy,+I+didn't+do+enough+and+I+was+burnt+for+far+too+long+hoping+they+could+solve+the+problems+and+I+was+being+convinced+by+their+support+department+that+it+was+one+of+my+sites.+(Nothing+has+changed+on+the+site+and+it's+running+super+fast+at+the+new+company+I+am+using)
Cirrus+-+figure+out+who+is+setting+up/running+and+maintaining+your+servers+that+really+does+not+know+the+job+or+many+of+your+clients+are+going+to+leave+just+as+I+have.
I+will+never+go+back+and+I+hate+that+I+was+not+able+to+stay+because+I+was+very+happy+that+they+were+a+Canadian+company.
★★★★★
Thursday, August 9, 2012
“Greate+vps+hosting.+If+you+want+to+run+a+vps+this+is+the+place+to+go,+they+have+plesk+to+simplify+it+or+you+can+use+IIS+manager.”
Greate+vps+hosting.+If+you+want+to+run+a+vps+this+is+the+place+to+go,+they+have+plesk+to+simplify+it+or+you+can+use+IIS+manager.
★★★★★
Wednesday, August 1, 2012
“Pretty+stable+platform,+knowledgeable+support+and+really+fast+servers.”
Pretty+stable+platform,+knowledgeable+support+and+really+fast+servers.
★★★★★
Friday, July 6, 2012
“Easy+administration+interface+(Plesk).+I+appreciate+that+they're+Canadian+-+I+don't+want+to+use+a+host+in+the+USA.+However+the+FAQs+for+support+issues+are+a+little+clunky+and+not+structured+in+a+way+that+I+could+find+things+easily.+”
Easy+administration+interface+(Plesk).+I+appreciate+that+they're+Canadian+-+I+don't+want+to+use+a+host+in+the+USA.+However+the+FAQs+for+support+issues+are+a+little+clunky+and+not+structured+in+a+way+that+I+could+find+things+easily.+
