What is Cin7 Omni?
Cin7 Omni, a product of Cin7, simplifies complex retail and wholesale with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 Omni allows you to manage all your sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using a third-party logistics (3PL) interface and electronic data interchange (EDI). Cin7 Omni is the ultimate solution if you're looking for one system to manufacture, sell, manage and fulfill. Cin7 Omni is a fully integrated, fully capable solution that gives you enterprise level capability without the traditional costs associated with an ERP type solution. No matter how big or small your business, Cin7 Omni has a solution that will fit and is easily scaled to meet your needs in the future. Our verticals: Fashion & Apparel, General Merchandise, Health & Beauty, and Sports Equipment. Cin7 Omni is an affordable, easy-to-use system, licensed on a subscription basis, that allows mid-tier retailers to use the kind of systems previously only available to retail giants like Nordstrom, Ikea or Zara. To learn more, visit Cin7.com.
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Cin7 Omni Reviews (252)
- ★★★★★244
- ★★★★★7
- ★★★★★0
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Cin7 Omni earns strong praise for its inventory management capabilities, user-friendly interface, and particularly its onboarding and support teams—but implementation complexity and integration friction are real pain points.
The overwhelming majority of reviews highlight responsive, knowledgeable support staff who guide users through setup with patience and flexibility. Users consistently praise the software's ease of use once running, customizable reporting, batch tracking, multi-channel integration (Shopify, WooCommerce, Xero), and the ability to track inventory across multiple warehouses and sales channels. Several reviewers noted it solved problems their previous systems couldn't handle, especially around stock visibility and fulfillment automation.
The main criticisms centre on implementation challenges. Many users report lengthy, complex onboarding periods—though most view this as necessary given their business needs rather than a failing. More substantive concerns include limited warehouse management functionality, integration difficulty with external platforms (particularly QuickBooks Online), and occasional gaps in features like tax handling or payment processing. One reviewer flagged slow support response times due to the Australian timezone; another reported support tickets that "take forever" with poor resolution, though this appears isolated.
A handful of users note that setup requires real planning and effort to extract full value—the system rewards careful configuration but punishes poor data entry. For small to mid-sized retail and wholesale businesses willing to invest in proper implementation, users report transformative gains in visibility and operational efficiency.
★★★★★
Sunday, August 14, 2016
“We are extremely happy with our CIN7 experience so far…”
We are extremely happy with our CIN7 experience so far (about 9 months). Previously we had found inventory management systems trying to do too much generally did nothing well. So when we decided to change we were initially looking for something simpler in the hope we could find something that would at least do the basics very well. After trialing Cin7 we were surprised but also a little hesitant because its has a full suite of features (like our old system). BUT i am very glad we took the risk. I never expected to move so much of our business management out of the backend of our website and into our inventory/sales system. It has changed the way we run our business and vastly improved the information and reporting our staff have available, which also improves our customers experience. The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them). No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped. This is a good SAS and i would recommend it! James Ecommerce and Manufacturing. Pros: The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them).. Cons: No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped.
★★★★★
Thursday, August 4, 2016
“After switching over from our last software Central BOS this…”
After switching over from our last software Central BOS this system is a time and life saver. The flow of information is easy and intuitive, I have easily jumped in and been able to grasp all of the functions that I need to use immediately with little or no training.. Pros: . Cons:
★★★★★
Wednesday, August 3, 2016
“Cin7 is almost always easy to use. When it's not,…”
Cin7 is almost always easy to use. When it's not, customer support is fabulous. Integrating this with all of the programs required to run a business, and an online store has been easy. . Pros: Customer Support. Cons: NA
★★★★★
Monday, May 23, 2016
“Could not have received better service since moving from Quickbooks.…”
Could not have received better service since moving from Quickbooks. The CIN7 team have help us integrate our invoicing software to receive orders from our website straight into the invoicing system. Over the weekend we migrated ebay sales back through WooCommerce and into CIN7. Marvelous use of technology. This co-operation above is just the tip of the iceberg. Love your work guys. Many Thanks Steve Wotherspoon . Pros: . Cons:
★★★★★
Monday, April 25, 2016
“Shyam, thank you for your patience, you have been very…”
Shyam, thank you for your patience, you have been very helpful ans supportive. . Pros: . Cons:
★★★★★
Friday, April 15, 2016
“We tried another inventory system, Fishbooks, previously and had a…”
We tried another inventory system, Fishbooks, previously and had a very tough time integrating it with our Magento store. After about 9 months we decided to make the switch. So glad we did, the effort to integrate was about 1/4 the time, we didn't need a DB expert any longer and the annual fees were about 1/2 the price. Granted we are only a medium sized business so we didn't the evaluate the options that were $50k and higher though for what we needed nothing came close to Cin7's value. I was a bit skeptical in the beginning of support from a smaller company and being HQ'd in Australia though they have positioned a support staff that works US time frames and Craig was amazing at answering questions at all hours for me. Whenever we had an issue it would frequently be resolved within a few hours and rarely going over 24 hours. 2 Thumbs for Cin7.. Pros: . Cons:
★★★★★
Thursday, February 11, 2016
“We needed a strong inventory management system for our growing…”
We needed a strong inventory management system for our growing business and CIN7 definitely fit the bill. We are still in the process of learning everything that it can do but we are already appreciating how much faster and easier CIN7 is compared to our old program. If I have one piece of advice for prospective users it would be to make sure you are very organized and take the time to clean up all of your data. Triple and quadruple check. It's a lot easier than cleaning it up after. Overall, I believe our business has definitely benefitted from implementing CIN7. . Pros: . Cons:
★★★★★
Monday, February 8, 2016
“I had previously tried to integrate 2 POS systems with…”
I had previously tried to integrate 2 POS systems with QBO and had a very challenging experience with both. From day 1, Cin7 took me through the process step by step. The system itself integrated seamlessly and has all the bells and whistles I needed to significantly improve our internal inventory processes and controls. I've saved at least 1 full day of staff time per week and have significantly more accurate information and analytical capability than before. I have no hesitation in recommending Cin7. . Pros: . Cons:
★★★★★
Thursday, January 21, 2016
“We've been very satisfied with the streamlining of our processes…”
We've been very satisfied with the streamlining of our processes and improved order management and stock control since going live with CIN7 and pairing it with our pre-existing XERO business. CIN7 have been responsive and flexible in customising the solution to meet our business needs and we look forward to working with them this year to make further improvements.. Pros: . Cons:
★★★★★
Wednesday, January 20, 2016
“I sell tools and consumables to farmers and contractors from…”
I sell tools and consumables to farmers and contractors from a showroom truck. CIN7 so far works great with what i am doing. Being able to make sales when i am out of 3g coverage is great. The support from the CIN7 team is fantastic. They where very helpful throughout the whole set up process. I am always finding great new features within CIN7 . Pros: . Cons:
