Change & Innovation Agency

Change & Innovation Agency (CA), now part of Vimo, is a management consulting firm based in Liberty, Missouri. Founded in 2003, CA specializes in business process redesign for health and human services agencies. With a team of 51-200 employees, the company generates annual revenues between 10 million and 25 million. CA provides consulting services that focus on improving efficiency and capacity for government agencies. Their approach includes understanding systems for better management, redesigning processes to enhance workflows, engaging staff in the redesign process, and aligning staff goals with customer success metrics. Their flagship product, Current(TM), is a SaaS-based service delivery and optimization tool that helps reduce administrative burdens and improve outcomes for program beneficiaries. Since its acquisition by Vimo in November 2021, CA has strengthened its position in the public healthcare sector, contributing to significant improvements for clients, such as serving 40 more customers and delivering services 70 faster.