AdvancedMD
★★★★★ 1.4 · 24 Reviews
What is AdvancedMD?
Enabling healthy practices & healthy patients The community of choice for integrated physician & patient workflow coupled with personalized service. Helping practices succeed. AdvancedMD understands provider needs and we tailor our technologies to the individual practice to ensure lifelong success. Since 1999, we have supported independent physicians and their staff with a comprehensive suite of solutions, including practice management, electronic health records, telemedicine, patient engagement and practice analytics reporting. Additionally, we offer a flexible managed billing option for practices looking to use a third-party billing company. Positioned for long-term success. AdvancedMD is a leading ambulatory healthcare technology company that employs more than 600 people. AdvancedMD serves an expansive national footprint of more than 37,000 practitioners across 13,000 practices and 700 medical billing companies. Nearly 6.5M insurance claims are processed monthly on the AdvancedMD billing platform.
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AdvancedMD Reviews (24)
- ★★★★★1
- ★★★★★1
- ★★★★★0
- ★★★★★3
- ★★★★★19
Review Summary
Generated using AI from real user reviews
AdvancedMD receives overwhelmingly negative reviews, with 21 of 24 customers rating it one star. Users consistently report critical failures in billing, poor customer service, and software reliability issues that have cost their practices thousands of dollars. The company appears to struggle with basic operational competence across multiple departments.
The most serious complaints center on billing and revenue cycle management. Customers describe months-long delays in claim processing, incorrectly posted EOBs, duplicate accounts, denied claims due to conversion errors, and billing to secondary insurers first—mistakes that practices say cost them thousands. Support staff reportedly either cannot or will not escalate technical issues, leaving customers to resolve problems themselves. Patient statements are frequently wrong, adding administrative burden.
Beyond billing, users cite constant software glitches, slow performance, frequent outages, and a confusing interface that requires extensive self-training via YouTube. Implementation timelines fall short of actual needs, and the sales team is accused of overselling features not included in purchased packages and making promises it cannot deliver. Multiple customers report hostile or dismissive interactions with support and sales staff.
Two positive reviews stand out: one from an IT-savvy user who rates the platform acceptable after significant learning investment, and one from a billing service partner who praises the cloud-based architecture and USA-based support. However, these exceptions do not offset the pattern of financial loss, operational chaos, and inaccessible support documented across the majority of reviews.
★★★★★
Tuesday, July 18, 2023
“I am a customer. If your are a doctor, do…”
I am a customer. If your are a doctor, do not use this company. They are horrible. I have been trying for an hour to register with them. I am now about to waste the time of staff.
★★★★★
Wednesday, February 9, 2022
“If you’d like to work with the most unethical company…”
If you’d like to work with the most unethical company on the planet; then AdvancedMD is it! Not only will you receive false answers to your questions prior to signing the contract, you will find a totally hands off organization where each person in line lies about the former. Literally the worst company I’ve ever worked with in 20 years of healthcare. Save yourself time and aggravation, find a reputable solution to aid you practice.
★★★★★
Thursday, February 3, 2022
“I used their software and billing company and the amount…”
I used their software and billing company and the amount of mistakes is unbelievable. the biller said was a computer glitch. I involved 2 employees of Advanced Md and nothing changed. I contacted to CEO to be told she was sorry for my frustrations ( and lack of money coming in) and that I had to resolve the issues with the biller. I am still waiting for correct EOBS which again was blamed on all the computer glitches advanced md has. this mistake cost me thousands and there is no recourse :(
★★★★★
Wednesday, December 15, 2021
“I am writing this based on my experience with RCM,…”
I am writing this based on my experience with RCM, if you want your practice to be 4, 5 or 6 months behind in billing, if you don't want anyone to collect on outstanding balances and if you want an over all incompetent billing team, then go forward with AdvancedMD RCM. Even the management is incompetent. No one in this department knows or understands billing. Please, do yourself a favor and DO NOT use AdvancedMD RCM, you're better off hiring an in house biller. I and another practitioner in my area had to hire an outside team to investigate their billing practices. We hired different auditors and they both came to the same conclusion, that our billing health was dire to say the least and we were better off suffering any consequences of terminating the contract with them than going forward with their low level billing services. One star is too generous for these rubes.
★★★★★
Wednesday, July 7, 2021
““ Neck” Advanced MD (their frontline sales representative ) can…”
“ Neck” Advanced MD (their frontline sales representative ) can tell /state his story the way you like it to be. The deal ends June 30, yet He reached me this morning July 6 th to talk to me into Advanced MD yet you hanged up his phone from his end shortly after he found out we will not be joining them. Hope you will not hang up the phone again on other healthcare providers because if you hanged up in a nicely matter they can use your services in the near future. Remember, you don’t always have to close a deal Mr. Neck. I am so glad I got to see your other disrespectful face. Advanced MD should have not chosen an amateur sales representative like yourself. Thank you
★★★★★
Thursday, March 18, 2021
“We are long time clients of AMD and use their…”
We are long time clients of AMD and use their services for multiple businesses, yet are treated rudely and unfairly by our support reps. Franke in particular is condescending and offers us no assistance, making it impossible to use the software. We signed on with them for a new account for a separate business and provided them all necessary information back in November, 5 month later and we still don't have the account active and can't get a response on how to move the project forward. AdvancedMD offers no kind of 'partnership' for your practice, they will simply take your money and leave you in the dark. I'm appalled and will never recommend the software to anyone in healthcare, it's a scam.
★★★★★
Wednesday, March 3, 2021
“Zero Accessibility Our sales agent has zero credibility Too expensive”
Zero Accessibility Our sales agent has zero credibility Too expensive
★★★★★
Wednesday, October 7, 2020
“Horrible experience. My therapists, admin team and myself are completely…”
Horrible experience. My therapists, admin team and myself are completely over this company. Unmet needs, constant computer glitches, IT not helpful. I would never recommend this company to anyone.
★★★★★
Friday, July 17, 2020
“This product was very difficult to use. However, our main…”
This product was very difficult to use. However, our main complaint is that we went through all the channels to close our office and deactivate our account. We dealt with about 5 different people; each referring us to someone else. We did block our credit card; which that did try to charge after not taking care of closing us out. I went against my better judgment with I allowed this company to draw off the credit card each month. Many of these companies continue to try to get funds they aren't entitled to. Buyer beward.
★★★★★
Thursday, April 16, 2020
“We have been with Advanced MD for about 6 months…”
We have been with Advanced MD for about 6 months now. Very frustrating. Unfortunately, there is no way to know about the issues until you are done with implementation, and realize how the experience is. I was warned that they tend to bait-and-switch you. And every time I would ask if the package I got was complete, I would be told "Yes, you got all the bells and whistles". Only to realize that there were other modules, that were not part of our package. The implementation time allotted to our practice was about a third of what we would have needed. Support usually means a prolonged wait. Disappointed in the product. Seems to have a lot of potential, which we have yet to experience.
