What is Acefone?
Personalize a VoIP phone system for your company with Acefone. With plans from as low as £4.99/user/month, you can save up to 25% annually. Start with a no-contract 30-day free trial today! Pick a scalable plan that suits your budget. Set up Acefone VoIP within hours and get a dedicated agent for 24x7 support and onboarding. VoIP numbers available for any US or UK region/state + free number porting. Acefone is easy-to-use and built for hybrid working. The phone system comes with apps for iOS, Android, and Windows, and supports 25 of your favorite CRMs and helpdesk tools. Highest-rated VoIP provider on Serchen.
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Acefone Reviews (483)
- ★★★★★449
- ★★★★★30
- ★★★★★2
- ★★★★★2
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Acefone delivers strong onboarding and support, with users consistently praising the platform's ease of use and value against competitors. Nearly all reviewers highlight the quality of individual support staff—particularly Mayank Sharma, who appears across dozens of reviews for his patience, clarity, and technical knowledge during setup and demos. Users also appreciate the feature set (live call listening, Zoho CRM integration, IVR and queue management) and competitive pricing relative to larger providers.
The reviews are overwhelmingly positive, with 49 out of 50 rated five stars. The single four-star review noted the system seemed "adequate and simple to use" but withheld fuller judgment pending longer-term use. There are no substantive criticisms across the batch—no complaints about product bugs, performance issues, billing, or ongoing support quality. One reviewer mentioned successful landline porting and IVR setup, suggesting technical execution beyond initial onboarding works well.
The main limitation of this feedback is that almost all praise centers on the onboarding experience and support team rather than day-to-day product use. Most reviewers are new customers or early-stage users, so long-term reliability and feature depth remain largely untested in these testimonials. Buyers should seek additional perspectives on sustained performance and advanced functionality.
★★★★★
Wednesday, December 4, 2024
“Thank you, Mayank, for ensuring a smooth onboarding process and…”
Thank you, Mayank, for ensuring a smooth onboarding process and assisting with the challenges along the way. Your support and professionalism made the experience seamless and enjoyable
★★★★★
Tuesday, December 3, 2024
“Sharma Mayank was very professional, patient and informative during the…”
Sharma Mayank was very professional, patient and informative during the onboarding process. Very good customer service and a great asset to your company.
★★★★★
Sunday, November 24, 2024
★★★★★
Thursday, October 31, 2024
“Great Service, Amaing OnBoarding Experiens thanks Mayank and Saurav”
Great Service, Amaing OnBoarding Experiens thanks Mayank and Saurav
★★★★★
Thursday, October 31, 2024
“So far, the system seem adequate and somewhat simple to…”
So far, the system seem adequate and somewhat simple to use. Just got it so I'll review after I use it for a while.
★★★★★
Monday, October 21, 2024
“hello ! Acefone is a very user friendly interface and…”
hello ! Acefone is a very user friendly interface and Mr. Mayank sharma in technical team is very supportive and knowledgeable person in acefone hopefully i will increase the Acefone's services very soon . highly recommended ,Thanks you so much Mayank sharma !
★★★★★
Friday, October 18, 2024
“I recently worked with Mayank Sharma of the technical support…”
I recently worked with Mayank Sharma of the technical support team. He was terrific--calm and supportive for a customer with little technical knowledge and skills. Solved my problem quickly and fixed something else he saw that I would not have realized. He's an asset.
★★★★★
Tuesday, October 15, 2024
★★★★★
Tuesday, October 15, 2024
“Working with Nishant and Mayank has been a pleasure. They…”
Working with Nishant and Mayank has been a pleasure. They have both been patient and helpful with their explanations, and easy to connect with when I have questions.
★★★★★
Tuesday, October 15, 2024
“We have received an exceptional service working with Acefone. Thank…”
We have received an exceptional service working with Acefone. Thank you.
