What is 123-reg?
Massive choice. The cheapest prices.. With over 400 affordable domain extensions to choose from, it’s easy to find a memorable name with a suffix that fits your business. From keeping your personal details private, to grabbing domains the moment they become available, we have plenty of time-savers and upgrades.
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123-reg Reviews (18)
- ★★★★★9
- ★★★★★0
- ★★★★★0
- ★★★★★2
- ★★★★★7
Review Summary
Generated using AI from real user reviews
123-reg shows a sharply divided user base with wildly inconsistent experiences across domain registration, hosting, and support.
Users who praise the service highlight competitive pricing, fast support responses (particularly in ticketing), and full DNS control. Those satisfied with VPS hosting mention good value and uptime. Domain registration itself draws less complaint than hosting and customer service.
However, negative reviews far outnumber positive ones and centre on three serious problems. Hosting performance is repeatedly described as slow, and the control panel receives criticism for poor design. Customer support is consistently flagged as ineffective—responses characterised as irrelevant, template-based, or dismissive of genuine problems. Users report unexplained website suspensions without proper investigation, refusal to refund unauthorised renewals, lost emails without compensation, and domain suspensions that support staff failed to resolve despite months of contact. A few reviewers suspect support responses are automated. Multiple long-term customers say they have left the company out of frustration.
One reviewer alleges the company sandbagged a domain they looked at, later reselling it at inflated price—though this claim stands alone. Account management and billing clarity also emerge as pain points.
For domain registration alone, some users remain satisfied. For hosting and support, the weight of negative evidence suggests exploring alternatives first.
★★★★★
Friday, March 23, 2012
“Great+for+people+who+want+some+advanced+configuration! I+have+been+using+123-reg+to+host+domain+names+for+several+years+and+have+only+good+things+to+say.+I+have+also+recently+purchased+a+VPS+and+an+SSL+certificate+from+them,+both+have+been+great. I+have+recently+switched+VPS+from+Webfusion+(their+parent+company)+to+123-reg+to+take+advantage+of+CentOS6+and+cPanel+at+a+great+price.+It's+hosted+in+England+which+means+low+latency+and+support+during+working+hours.+Both+VPS's+are+in+the+same+location+and+uptime+has+been+very+good+with+only+2+small+blips. Whenever+I+have+had+any+support+queries+I+have+had+a+clear+response+that+has+answered+the+question+straight+away.+Their+abuse+department+also+looked+through+some+evidence+of+portscanning.+All+in+all+a+great+experience+so+far.”
Great+for+people+who+want+some+advanced+configuration!
I+have+been+using+123-reg+to+host+domain+names+for+several+years+and+have+only+good+things+to+say.+I+have+also+recently+purchased+a+VPS+and+an+SSL+certificate+from+them,+both+have+been+great.
I+have+recently+switched+VPS+from+Webfusion+(their+parent+company)+to+123-reg+to+take+advantage+of+CentOS6+and+cPanel+at+a+great+price.+It's+hosted+in+England+which+means+low+latency+and+support+during+working+hours.+Both+VPS's+are+in+the+same+location+and+uptime+has+been+very+good+with+only+2+small+blips.
Whenever+I+have+had+any+support+queries+I+have+had+a+clear+response+that+has+answered+the+question+straight+away.+Their+abuse+department+also+looked+through+some+evidence+of+portscanning.+All+in+all+a+great+experience+so+far.
★★★★★
Friday, February 3, 2012
“VPS works a treat, very scalable and excellent value for…”
VPS works a treat, very scalable and excellent value for money. Support were very helpful too. Takes a bit of setting up but well worth it.
★★★★★
Saturday, January 14, 2012
★★★★★
Sunday, November 6, 2011
★★★★★
Tuesday, October 4, 2011
Privatwe“A+confusing+email+prompted+a+query.++Replies+were+mostly+irrelevant+for+so+long+I+came+close+to+moving+to+another+domain+name+manager.++I+was+not+impressed+-+it+took+several+exchanges,+each+less+relevant+than+the+previous,+before+a+sensible+answer+came.++I+suspect+all+answers+are+made+by+a+computer+robot+which+eventually+strikes+the+right+answer+-+there's+no+feeling+of+human+intervention+any+where.++Although+slightly+more+expensive,+Ill+be+directing+my+clients+to+a+different+domain+name+manager+in+future. No+real+communication;+computer+generated+until+one+is+driven+up+the+wall;+almost+any+other+domain+name+manager+I+suspect+would+have+better+support;+No+more+recommendations+to+my+clients+in+future+-+Henry+-+Web+site+developer+extraordinairre+-+p*****d+off.”
A+confusing+email+prompted+a+query.++Replies+were+mostly+irrelevant+for+so+long+I+came+close+to+moving+to+another+domain+name+manager.++I+was+not+impressed+-+it+took+several+exchanges,+each+less+relevant+than+the+previous,+before+a+sensible+answer+came.++I+suspect+all+answers+are+made+by+a+computer+robot+which+eventually+strikes+the+right+answer+-+there's+no+feeling+of+human+intervention+any+where.++Although+slightly+more+expensive,+Ill+be+directing+my+clients+to+a+different+domain+name+manager+in+future.
No+real+communication;+computer+generated+until+one+is+driven+up+the+wall;+almost+any+other+domain+name+manager+I+suspect+would+have+better+support;+No+more+recommendations+to+my+clients+in+future+-+Henry+-+Web+site+developer+extraordinairre+-+p*****d+off.
★★★★★
Wednesday, September 21, 2011
MweB+Designs“Good+fast+and+friendly+service+all+round.+Great+Tech+Support.”
Good+fast+and+friendly+service+all+round.+Great+Tech+Support.
★★★★★
Monday, September 19, 2011
Social+Effect“The+website+is+really+easy+to+manage,+gives+you+full+control+of+your+domain+names+for+free+-+including+full+DNS+control+and+they+were+really+helpful+even+when+setting++up+my+domains+to+work+with+another+host+like+Blogger.+I+couldn't+do+it+myself+even+though+I+tried,+so+I+sent+the+customer+support+an+email+to+request+help.+In+no+time+at+all,+they'd+sorted+it+out+and+my+site+was+synced+perfectly.+ I've+had+plenty+of+experience+with+virtual+online+businesses+and+this+is+the+first+after+Amazon+where+I've+had+such+a+rapid+and+effective+help+response.+I've+got+all+my+domains+with+123+and+am+happy+to+recommend+it+to+anyone+else.”
The+website+is+really+easy+to+manage,+gives+you+full+control+of+your+domain+names+for+free+-+including+full+DNS+control+and+they+were+really+helpful+even+when+setting++up+my+domains+to+work+with+another+host+like+Blogger.+I+couldn't+do+it+myself+even+though+I+tried,+so+I+sent+the+customer+support+an+email+to+request+help.+In+no+time+at+all,+they'd+sorted+it+out+and+my+site+was+synced+perfectly.+
I've+had+plenty+of+experience+with+virtual+online+businesses+and+this+is+the+first+after+Amazon+where+I've+had+such+a+rapid+and+effective+help+response.+I've+got+all+my+domains+with+123+and+am+happy+to+recommend+it+to+anyone+else.
★★★★★
Thursday, September 15, 2011
[CP & OM]“Custormer service was appaling. Both on the phone and their…”
Custormer service was appaling. Both on the phone and their support portal.
Never felt the need to write a review but go through a different domain company if possible. We had a domain we renewed over a year ago. Money was taken off of us, but it was never renewed and expired without our knowledge.
Was a alot of effort to get reinstated, we were lucky they were not snapped up by a competitor!
Go to other review sites for a full picture, 9 times out of 10 the five star reviews are done by their employees, and its obvious because they are rubbish.