Contact Center Software
When customers call or message with questions, complaints, or requests, you need to route them fast, track what happened, and make sure nothing falls through the cracks. Contact center software brings all incoming conversations into one workspace, whether they arrive by phone, email, chat, or social media. Agents see customer history and context instantly, so they can resolve issues without putting people on hold to dig through notes. Supervisors get visibility into wait times, call duration, and agent workload in real time, letting you spot bottlenecks and staffing gaps before customers notice them. The result is shorter handle times, fewer transfers, and customers who feel heard rather than shuttled around. If you are after something more specific, have a look at our Call Center Software, Contact Management Software, or Inside Sales Software categories.
MiaRec is a global provider of automated quality management and conversational intelligence solutions, focused on enhancing contact center operations. Based in Silicon Valley, the company transforms raw call center data into actionable insights that boost customer satisfaction… Learn more about MiaRec.
At MosaicVoice, we believe the call center is the voice of the enterprise. We make tools for better conversations. Our software sits on the call center agents screen and listens to customer calls as they happen. We use real-time conversational intelligence to prompt agents… Learn more about MosaicVoice.
Heyware is here to help companies with large contact centers to implement best practice quality processes. Our Transaction Monitoring and Calibration platform Userinsights supports best practices methodologies and is integrated with our adaptive learning platform based on… Learn more about Nexcom.
Parloa is a technology company focused on developing an AI Agent Management Platform tailored for enterprise contact centers. This platform enhances customer service by utilizing advanced AI technologies to create natural and personalized interactions across various… Learn more about Parloa.
Phedone is a French start-up that specializes in developing artificial intelligence models aimed at optimizing customer and prospect interactions. Founded by Jonathan Foureur, Tom Heneault, and Kevin El-Haddad, the company focuses on creating tailor-made AI solutions for… Learn more about Phedone.
We are The Contact Center Exchange. We unify technology, consumer brands, service providers, and top-rated agents with one software application. Our singular software application and innovative 2-Way Marketplace are revolutionizing contact center operations and delivers… Learn more about ResTech.
Rythmex is an innovative Post-Call Analytics solution that automates Contact Center processes and simplifies their performance tracking. Learn more about Rythmex.
Sento is an AI-driven software provider specializing in customer interaction analytics and supply chain automation. Their conversational analytics platform is designed for contact centers, enabling them to analyze customer interactions and gain insights from call data. This… Learn more about Sento.
Sharpen is a cloud-native Contact Center as a Service (CCaaS) provider based in Indiana, USA. The company specializes in AI-powered solutions tailored for mid-market organizations, focusing on enhancing both customer and agent experiences through its unified platform. With a… Learn more about SharpenCX.
Real-time mobile and social customer service engagement platform for cloud based contact center platforms and enterprise customers. Headquartered in San Francisco with sales and engineering offices in Latin America. Acquired by inContact in 2013 (NASDAQ: SAAS) www.incontact.com Learn more about Sierra360.