Contact Center Software
When customers call or message with questions, complaints, or requests, you need to route them fast, track what happened, and make sure nothing falls through the cracks. Contact center software brings all incoming conversations into one workspace, whether they arrive by phone, email, chat, or social media. Agents see customer history and context instantly, so they can resolve issues without putting people on hold to dig through notes. Supervisors get visibility into wait times, call duration, and agent workload in real time, letting you spot bottlenecks and staffing gaps before customers notice them. The result is shorter handle times, fewer transfers, and customers who feel heard rather than shuttled around. If you are after something more specific, have a look at our Call Center Software, Contact Management Software, or Inside Sales Software categories.
ContractAwesome is a collaborative workspace where you can manage the entire lifecycle of your contracts in one flow. Create contracts with ready-made templates, sign them with an advanced digital signature and store them in an organized and safe manner in the cloud. Create… Learn more about ContractAwesome.
Convin is an AI-backed conversation intelligence software platform that analyzes customer-facing conversations to derive actionable insights leading to better business outputs & improved customer satisfaction. Convin was founded in 2021 in Bengaluru by four IIT-Delhi… Learn more about Convin.
Convizit provides unparalleled visibility into user journey patterns, enabling companies to unlock the goldmine hiding in user behavior data. With instant deployment and zero ongoing maintenance, Convizit’s AI technologies automatically capture, tag and analyze a… Learn more about Convizit.
Cresta uses AI to turn sales and service agents into experts on day one, elevating the customer experience and growing the business. Cresta brings together industry-leading AI experts, proven leadership and top tier investors including Andreessen Horowitz, Greylock Partners… Learn more about Cresta.
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform… Learn more about Dial Pad.
Donor Tools is church and nonprofit software for online fundraising and donor management. With Donor Tools, recording donations is quick and painless. Track unlimited personal information with multiple names and addresses, write notes about donors, and group donors together… Learn more about Donor Tools.
EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to… Learn more about EdgeTier.
Enghouse Interactive provides a comprehensive suite of tools for call centers, including inbound, outbound, and blended call management, quality monitoring, workforce management, and analytics. We also offer a range of integrations with leading CRM and contact center platforms… Learn more about Enghouse Interactive.
Kixie is the leading sales engagement platform that boosts sales team performance with ultra-reliable, easily automated calling and texting for Hubspot, Salesforce, Pipedrive and other leading CRMs. Kixie connects agents to prospects naturally and automatically, reveals… Learn more about Kixie.
L-Card is a digital business card application which is a great nature friendly alternative to the hard-to-manage paper business cards you currently use. Never misplace business cards again. No more cards on your desk, or in your wallet. You will be able to share, receive and… Learn more about L-Card Pro.