Call Center Software
Running a call center means juggling dozens of agents, each on multiple calls, all while keeping customers from waiting too long on hold. Call center software puts all incoming and outgoing calls through a single platform, routing them to the right agent based on skill, availability, or queue position. You get real-time visibility into who's handling what, how long customers wait, and whether calls are actually getting resolved or just transferred endlessly. Agents spend less time hunting for customer history and more time solving problems because call data syncs with contact records. You can also record and review conversations to coach reps, spot training gaps, and keep quality consistent. The outcome is shorter wait times, fewer dropped calls, and a clearer picture of where your call center is actually winning or losing. If you are after something more specific, have a look at our Contact Center Software or Inside Sales Software categories.
AnswerConnect is an eco-conscious 24/7/365 live answering call service that provides your business with the utmost professional service. With our 99% answering rate, we guarantee that your customers feel heard. Learn more about AnswerConnect.
Convoso: The Best D*mn Dialer for sales pros who mean business Since 2006, Convoso has been flipping the script in the outbound game, delivering an AI-powered sales platform that doesn't just help you grow—it helps you dominate. We’re not here to blend in; we’re here to stand… Learn more about Convoso.
As a call center CRM, FIVE contains all the functionality needed to run high volume outbound campaigns for both B2B and B2C. Designed from the start for outbound calling for scenarios of 5 to 200+ seats, the concept is to at least double your call volume compared to "regular"… Learn more about FIVE CRM.
MightyCall is a flexible & scalable cloud-based call center solution designed specifically?for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and?outbound calls and increase… Learn more about MightyCall.
NectarDesk - Cloud Call Center Software the way it should be. We have built NectarDesk with simple belief in mind - don't charge clients before they try and happy with the product, make it super simple to use, and keep all customer interaction under one roof. We invite you to… Learn more about Nectar Desk.
NUACOM provides users with first-rate Call Center features and one of the most advanced Cloud Phone Systems in Ireland. Our in-house coded system includes a diverse range of VoIP features, such as call transfer, SMS tools, call queues, call recording, IVR menu, integrations… Learn more about NUACOM.
PhoneWagon is beautiful call tracking software and call analytics software for businesses and the marketing agencies that serve them. PhoneWagon’s customers are able to spend their marketing dollars much more effectively while increasing close rates for the leads that marketing… Learn more about PhoneWagon.
Leading provider of Unified Contact Center, Customer Interaction Management, Help Desk And other Work Force Management Solutions. Our solutions are reliable, robust and scalable. Extensive domain expertise & knowledge helps us to develop and deliver Industry Specific CIM… Learn more about Teckinfo Solutions.
We’re a software company providing powerful communications solutions for businesses of all sizes. All of our solutions are cloud-based, meaning you will never have any hardware costs when doing business with us. Our core offerings are Cloud Contact Center, a multi-channel… Learn more about Ytel.
Monet Software is a global provider of workforce optimization software solutions for contact centers. Monet’s cloud-based solution, Monet WFO Live, is an affordable and easy to use call center optimization software solution that includes workforce management, call recording… Learn more about Monet Software.