This is such an intuitive database that is customised to your needs. I have always found the support helpful, fast and easy to understand. The capabilities of the system were always expanding and they took customer feedback on board. If there was something the system didn't do they would look at adapting it. The reporting is such a fantastic feature and saves so much time, it manipulates the data based on your specifications and runs reports at the push of a button. If used right it could be the most important tool you have in HR and your business.