Workpro complaints management system is cloud-based software used throughout the UK and worldwide by organisations that value complaints as a key source of learning and customer retention.
Workpro ensures all complaints are dealt with efficiently, consistently and fairly. Key information is captured correctly, correspondence is professional and compliant, and timescales are met. Root cause analysis and extensive reporting tools allow for scrutiny of complaints data and costs, providing invaluable management insight that helps you to continually improve and deliver better products and services.
Workpro is adaptable and can be used effectively in simple or the most sophisticated and dynamic environments. It is also available as an onsite system if preferred.
Workpro is developed by CAS, an independent, employee-owned IT company headquartered in Edinburgh, with a complaints handling pedigree that comes from working with a number of ombudsman and regulatory services over many years. High standards of security and control, and the need to protect sensitive data and cases, are common concerns among CAS customers.