Having been a pretty much happy Webfusion (Host Europe as it was) customer for many years, the buy out by Pipex and move of support down south caused me many a headache and frustrated phone call trying to get past the standard, "it's not a managed server so it's your responsibility" reply to my support request.
Imagine my pleasant surprise when I made the call for support ready to argue once again that the problem wasn't mine, to find a new dedicated VPS support team who, for the most part didn't hide behind the old battle cry of "it's not us gov". Better still these helpful guys are back up here in the friendly north.
It's refreshing to find support back as it should be, helping the customer and a two way street where everyone learns. As a customer I don't want to be having to rely on others to fix my problems I like to be able to roll my sleves up and get stuck in and do it myself. However, there's alwasy going to be times you need to turn to more expert eyes or simply need another fresh pair of eyes on a problem. It's great that this now happens once agaain, everyone learns and new problems get identified, resolved and documented so others can fix them as well without the need for more hands on support.
Coming from a support background I know it's a thankless job and that all the calls you ever get are because someone has a problem, never do you get a call to say, "hey guys, everything is working just fine, great job keeping it that way, well done". So this is my thanks to the guys in Webfusions VPS support team for keeping things going and helping the customer like it used to be done in the good old days. Thanks Guys