UK2

Hillary Shaw from fooddeserts.org

They are total rubbish, never get back to you when something goes wrong, and if you chase them up you get just vague promises like "we have an engineer working on it", means nothing, as the issue still doesn't get sorted. Total cr@p company.

Darren

The support is very slow.

I am a web designer and I speak to lots of hosting companies.

When you call 1&1, Fasthosts, Namesco, EUKHosts, then you get through to their support team and they can help straightaway with complex issues. With UK2, you always speak to their first line team on the phone and they're very nice, but the issue always has to be dealt with by the second line support team. This then takes ages for them to look into. I get the feeling they are heavily understaffed.

It's not all bad. When everything is working then (like all hosting companies) it's great, Luckily there aren't issues too often.

They used to have a premium telephone number for the support line but they've scrapped that, so that's a big positive. They've updated their control panel to Chi and that's really nice.

I just wish they'd invest in their support department as that's what makes a fantastic hosting company. They've got the potential to be an amazing company, but they're let down by slow support.

Michael from GuidoGambone.com

I have used UK2 for many years but today received disgraceful assistance from a member of your sales team .
I will never use your service again until this matter has been resolved .

Ana Abati Hawkins from ELMTechnologies

We had VPS hired with UK2. In the beginning, they seemed OK. But then we started to have problems with them and they were unable to solve them.
No phone support. They do have a telephone, but they always tell you to raise a ticket. If you send an email to the support account, they also tell you to raise a ticket. And they take more than 24 hours on answering them.
We had the system down for more than 2 days, and they didn't seem to care despite of the problem being their fault.
I would not recommend UK2 at all.

Garrath Earnshaw

Back in the early days UK2 was as good as anyone. But as the market has matured so has UK2. The quality of the service and features has improved vastly to the point that UK2 Sales and Support departments have worked in tandem to sort out our Site expiring while I was in hospital last week. Over the weekend we have resolved the expired card issue, changed to a more suitable plan and the site is now back up and running fully restored to the very last Blog posting. Thank you UK2. Thank you, thank you, thank you!!!

Rik Bowes from Joncare

I cant applaud enough the help and courtesy accorded to me recently by Kevin Ababio in the UK2 sales team who supported me through the transition whilst switching from the worst host providers ever - Purple Paw to UK2.net.
In addition, I had cause to speak to other members of the UK2 telephone support team who guided me through some of the process of setting up some email accounts [ not my bag ] calmly and professionally to my complete satisfaction. Thank you UK2 :)

Brian Caruana from Sixdecks

perhaps the worst customer support ever and when you try to move your domains, ever barrier possible is put in place to stop the process.
So much so i am going to have to go to the expense of paying for mew domains and losing my old ones

Martin

Wont release domain so i can move hosts
If you buy a domain name and wish to move it to your current host you will find it locked, they refuse to unlock it so you can move it, and fail to reply to emails concerning cancellation. They will point you to nominet who will charge you £12 to force UK2 to release the domain.
BUYERS BEWARE!

John Howard Hutchinson from Private user

The problem for users of UK2 is that its UI confuses "Account Name" with "User Name" with "Domain Name" with "Email Address" compounded by the obvious facts of having made your purchases before 25 April 2014 and after 25 April 2014 when all of the preceding became separate and distinct with none visible between each date and old and new systems.

frank lauder from olympiapress

Mr Kevin Ababio dealt with the problem efficiently and very quickly (in 5 minutes) and should be congratulated, because it had taken me 24 hours and far too much bother and irrelevant chatter to get to this point. His simple and straightforward attitude has neutralized a pressing problem. Your staff should learn from his positive and helpful attitude.